Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Accenture Collections

1,453 views

Published on

Presentation by Steve Berzins and Thomas Hsu of Accenture ton SIKM Leaders Community call on March 15, 2016

Published in: Business
  • Be the first to comment

Accenture Collections

  1. 1. Thomas Hsu Social Collaboration Strategist thomas.hsu@accenture.com http://www.linkedin.com/in/HsuThomas Steve Berzins Social Learning Infrastructure and Experience Lead steven.berzins@accenture.com www.linkedin.com/in/SteveBerzins
  2. 2. Copyright © 2015 Accenture. All rights reserved. Over $31.9 Billion in Revenue Approximately 336,000 Professionals serving clients in 120 Countries 91 of the Fortune Global 100 More than three-quarters of the Fortune Global 500 Over $100M in Corporate Citizenship 12 consecutive appearances on FORTUNE’s “Worlds Most Admired Companies” list Accenture is one of the world’s leading professional services companies, providing consulting and outsourcing services through our strategy, digital, technology and operations capabilities.
  3. 3. Global Most Admired Knowledge Enterprise award for fourteen years – one of two companies to be recognized every year Bersin & Associates 2012 Learning Leader award in Informal Learning for integration of content and collaboration to support social learning Accenture won the Brandon Hall 2015 Gold for Best use of Social/Collaborative Learning for Collections (among others) Best practice site visit company for multiple APQC studies on knowledge management, most recently in October 2013 Harvard Business School case study on Accenture KM, 2005 Accenture Overview Accenture is a recognized leader in knowledge sharing and social learning. Copyright © 2015 Accenture. All rights reserved.
  4. 4. Collections Promo Video Copyright © 2015 Accenture. All rights reserved.
  5. 5. Copyright © 2015 Accenture. All rights reserved. Good content can be hard to find.
  6. 6. Copyright © 2015 Accenture. All rights reserved. Could Collections help? Crowdsourced curation Easy administration Easy on the eyes
  7. 7. Copyright © 2015 Accenture. All rights reserved. Let’s see it in action…
  8. 8. People have embraced Collections Copyright © 2015 Accenture. All rights reserved. The Essentials The List The Event The Newsletter Sales and/or delivery essentials Onboarding – key resources for new people Useful content around a personal or professional interest A list of people A list of clients A list of vendors or technologies External news articles The best new content Repository of past communications Key materials from a conference… …workshop …webcast
  9. 9. Collections by the Numbers… Copyright © 2015 Accenture. All rights reserved. 60,000 62 8,000 70,000 35,000 650,000 77% 67 63 Users Countries Collections Items Follows Views Updated in last quarter NPS of Collections NPS of the iPhone
  10. 10. What People Are Saying… Copyright © 2015 Accenture. All rights reserved. How likely is it that you would recommend Collections to a colleague? Quotes from our people… • I just love Collections. They are awesome! • They’re changing the way we manage content. • Collections make it easier to find content. • Leadership was extremely pleased… you’re helping us look like rockstars! • Highly used by our executives. • Easy to build, even easier to maintain. • I love it for the time it takes to master – exactly ONE minute! • We should be thinking about how we can take this to clients.
  11. 11. APPENDIX Copyright © 2015 Accenture. All rights reserved.
  12. 12. Copyright © 2015 Accenture. All rights reserved.
  13. 13. Copyright © 2015 Accenture. All rights reserved.
  14. 14. Copyright © 2015 Accenture. All rights reserved.
  15. 15. Copyright © 2015 Accenture. All rights reserved.
  16. 16. Copyright © 2015 Accenture. All rights reserved.
  17. 17. Copyright © 2015 Accenture. All rights reserved.
  18. 18. Copyright © 2015 Accenture. All rights reserved.
  19. 19. Copyright © 2015 Accenture. All rights reserved.
  20. 20. Copyright © 2015 Accenture. All rights reserved. Sample Report: “Gamification Essentials” Collection, May 1 – Sept. 11.
  21. 21. Copyright © 2015 Accenture. All rights reserved. APPROACH • Visioning process – From raw idea and skepticism  compelling business case and vision – Engaged many stakeholder groups to build support, momentum – Multiple rounds of focus groups, user studies – Shared learnings and coordinated with Learning Boards • Renaming process from “Knowledge Boards” to Collections – Structured naming and voting process by stakeholders – No idea what to name it  pretty awesome name • Support site (video snippets, examples, etc.) • Applying pressure on CIO to fix performance and stability issues – “We can’t replicate” • Enablement of the right teams – ALKMS, Content Management CoE, L&TD, OD, etc • Road shows road shows road shows
  22. 22. Copyright © 2015 Accenture. All rights reserved. We implemented processes to maintain quality • Mark Collections as “Official” – Validate sponsorship – Create best bet • Review “Official” Collections – Check update date and usage – Notify owner as appropriate • Make empty Collections Private: X% of empty Collections are Private • Make outdated/unused Collections Private • Make Collections with unhelpful names Private

×