MDRT Presentation Annual Meeting 2012

771 views

Published on

This was probably my proudest moment in my professional life! I had the honour of presenting to some of the worlds finest financial advisers and planners at the annual meeting of the Million Dollar Round Table (MDRT)in June 2012

0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
771
On SlideShare
0
From Embeds
0
Number of Embeds
12
Actions
Shares
0
Downloads
23
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

MDRT Presentation Annual Meeting 2012

  1. 1. Create and Lead a 21st Century PracticeMichelle HoskinAuthor of Best Practice Makes Perfect
  2. 2. Day to Day Complexities Principles for Perfection! Resources and Skills Unique Team Work and Task Management Receptive Delegation Time and Diary Management Eliminate Complexities Procedures and House Style Operational Excellence Leadership and Management Best Practice
  3. 3. Unique Team
  4. 4. Unique Team Technical Skills Values Personality Work Ethos = Attitude Attributes
  5. 5. Name: Michelle HoskinJob Title: Practice AdministratorActivity Duration Frequency Documents/System Used 1. Office Filing 10 Minutes Daily 2. Open Post 15 Minutes Daily 3. Scan Post 15 Minutes Daily Office Scanner 4. Shred Documents 10 Minutes Daily Office Shredder 5. Office general business typing 1 hour Daily Computer 6. Respond to emails 1 Hour Daily Book appointments for Financial 1 Hour Daily Diary (Office and Microsoft Outlook) 7. Planner Master Copy Documents – 8. Send Confirmation Letters for 30 Minutes Daily Appointment Confirmation Letter arranged appointments Template 9. Book exams for Financial Planners 30 Minutes Quarterly CPD Learning System10. Taking post to Post Office 30 Minutes Daily11 Client Hospitality (Welcome and Refreshments) 1 Hour Daily
  6. 6. Responsibilities MatrixCurrent Role Holder: Roles Shareholder/ Financial Practice Practice Technical TechnicalJob Title: Owner Adviser/Planner Manager Administrator Manager AdministratorMeetingsResearchAdviceFact Find DataSign UpsAdvice PreparationImplementationData GatheringRisk ProfilingTechnical AnalysisReview ProcessPresentations (Face to Face)Provider & 3rd Party LiaisonClient MeetingsRegulatory AdherenceProvider/Product Research and AnalysisSpreadsheet Calculators (Creation andDevelopment)
  7. 7. Responsibilities MatrixCurrent Role Holder: Roles Shareholder/ Financial Practice Practice Technical TechnicalJob Title: Owner Adviser/Planner Manager Administrator Manager AdministratorMeetingsResearchAdviceFact Find DataSign UpsAdvice PreparationImplementationData GatheringRisk ProfilingTechnical AnalysisReview ProcessPresentations (Face to Face)Provider & 3rd Party LiaisonClient MeetingsRegulatory AdherenceProvider/Product Research and AnalysisSpreadsheet Calculators (Creation andDevelopment)
  8. 8. Skills and Attributes Matrix Shareholder/ Financial Adviser/ Practice Practice Technical TechnicalSkills & Attributes Owner Planner Manager Administrator Manager AdministratorIT & SystemsInternet Explorer, Outlook, Powerpoint, Word, Excel Desirable Desirable Essential Desirable Desirable DesirableHardware and Software Systems (General) Desirable Desirable Essential Desirable Desirable DesirableCRM/Document Management Desirable Desirable Essential Desirable Desirable DesirableFinancial ServicesQualifications (Level 3 - FC, CFs or Level 4 (Diploma or equivalent) Desirable Essential N/A N/A Essential DesirableNumerate and analytical Essential Essential Essential Desirable Essential DesirableInterest in the subject Essential Essential Essential Desirable Essential DesirableUnderstanding &/or experience of portfolio analysis Desirable Essential Desirable N/A Essential DesirableUnderstanding &/or experience of pension analysis Desirable Essential Desirable N/A Essential DesirableUnderstanding &/or experience of investment understanding Desirable Essential Desirable N/A Essential DesirableUnderstanding &/or experience of risk analysis Desirable Essential Desirable N/A Essential DesirableUnderstanding &/or experience of gap analysis Desirable Essential Desirable N/A Essential DesirableUnderstanding &/or experience of pension transfer analysis Desirable Essential Desirable N/A Essential DesirableUnderstanding &/or experience of financial forecast analysis Desirable Essential Desirable N/A Essential DesirableUnderstanding &/or experience of cash flow modelling Desirable Essential Desirable N/A Essential DesirableUnderstanding &/or experience of final salary forecast CETV analysis Desirable Essential Desirable N/A Essential DesirableUnderstanding &/or experience of key man analysis Desirable Essential Desirable N/A Essential DesirableUnderstanding &/or experience of family protection Desirable Essential Desirable N/A Essential Desirable
  9. 9. Personal Vacancy Specification Form Company Overview Role Overview & Key Responsibilities Relationship with Existing Team Attributes & Skills Package & Benefits
  10. 10. The Recruitment PlanKey Step Week 1 Week 2 Week 3 Week 4 Week 5 Week 6Create recruitment timeline and agree with all staffCollate all role documentation ready for the recruitment processCreate Personal Vacancy Specification Form (PVSF) for the open roleSelect and make initial contact with recruitment sources & negotiate termsSend Personal Vacancy Specification Form and recruitment timeline to all selected recruitment sourcesAgree and set closing date for applicationReview all CVs and select short list of candidatesFeedback to agencies (if required) and contact selected candidates to arrange 1st interviewsCarry out 1st interviews with short listed candidatesReview interviewed candidates and feed back to recruitment sourcesArrange 2nd interviewsCarry out 2nd interviewsCarry out Kolbe ProfileReview interviewed candidates and Kolbe profiles and feed back to recruitment sourcesCreate work based assessment interview programme and documents and arrange 3rd interviews ifrequiredCarry out 3rd interviews
  11. 11. Unique Team
  12. 12. ReceptiveDelegation
  13. 13. Reward & Recognition Awards Incentives & Bonus Flexible Working Holiday & Free Days Health Programmes Thank You!
  14. 14. ReceptiveDelegation
  15. 15. Delegate...
  16. 16. EliminateComplexities
  17. 17. OperationalExcellence
  18. 18. BestPractice
  19. 19. What? Business Management Client & Service Operations TeamWhen? How? Annual Management Quarterly Technical Monthly Administration Weekly Debrief
  20. 20. Quality Standards? ISO 22222 - Personal Financial PlanningRequirements for Personal Financial Planners
  21. 21. Unique TeamReceptive DelegationEliminate ComplexitiesOperational ExcellenceBest Practice
  22. 22. Help? Documents – Business Card! ‘Best Practice Makes Perfect’ www.michellehoskin.com
  23. 23. Thank you!

×