09:30 – 10:00 Registration
10:00 – 10:30 Opening & welcome
Royal Anthem of the Hashemite Kingdom of Jordan and Opening remarks
- Her Excellency Mrs Yassera Ghosheh, Minister of State for Institutional
Performance Development (On behalf of the Prime Minister)
- Ms. Maria Hadjitheodosiou, Ambassador, Head of the European Union
Delegation in the Hashemite Kingdom of Jordan.
10:30 – 11:15 Keynote speech
The importance of policies and Legislations for creating public value for citizens
through better policies and better management.
Mr. Robert Watt, Secretary General of the Department of Public Expenditure
and Reform, Ireland.
11:15 – 11:45 Dialogue with keynote speaker
Discussion between facilitator, participants and keynote speaker
11:45 – 12:15 Coffee Break
12:15 – 13:00 Managers’ dialogue
How the Secretary-Generals and Director-Generals can work to enhance the
quality of public services?
13:00 – 13:15 Break
13:15 – 14:00 Policy dialogue
How the Jordanian institutions could work together to produce better public
14:00 – 14:30 Closing remarks
Mr. Xavier Sisternas, SIGMA Country Manager for Jordan and Ms. Rab’ah AL-
Ajarmeh, Director General of the Institute of Public Administration
14:30 – 15:30 Lunch