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genda service delivery, Serbia monitoring report dissemination event October 2019


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Agenda from the 2019 SIGMA monitoring report dissemination event in the area of service delivery, Belgrade, 2 October 2019

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genda service delivery, Serbia monitoring report dissemination event October 2019

  1. 1. Republic of Serbia 2 Rue André Pascal 75775 Paris Cedex 16 France Tel: +33 (0) 1 45 24 82 00 This document has been produced with the financial assistance of the European Union (EU). It should not be reported as representing the official views of the EU, the OECD or its member countries, or of partners participating in the SIGMA Programme. The opinions expressed and arguments employed are those of the authors. This document, as well as any data and any map included herein, are without prejudice to the status of or sovereignty over any territory, to the delimitation of international frontiers and boundaries and to the name of any territory, city or area. © OECD 2017 – The use of this material, whether digital or print, is governed by the Terms and Conditions to be found on the OECD website page PUBLIC SERVICE DELIVERY: ACHIEVEMENTS AND THE WAY FORWARD FOR SERBIA Key Findings of the 2019 SIGMA Monitoring Report in the area of Public Service Delivery 10:00 – 13:00, 2 October 2019 Belgrade, Serbia The event will bring together high-level representatives and officials from various Government bodies and civil society organisations, as well as representatives from the European Commission and the EU Delegation to discuss the current challenges and priorities in the area of public service delivery as part of Public Administration Reform implementation in Serbia. 09:30 –10:00 Welcome Coffee and Registration 10:00 – 10:30 High-level opening: Public service delivery achievements and way forward • Dr. Gregor Virant, Head of SIGMA, OECD • H.E. Mr. Sem Fabrizi, Ambassador and Head of Delegation of the European Union to the Republic of Serbia • Prof. Mihailo Jovanović, Director at Office for Information Technologies and e- Government, Government of the Republic of Serbia • Mr. Branko Ružić, Minister of Public Administration and Local Self-Government of Serbia • Ms. Ana Brnabić, Prime Minister of Serbia 10:30 – 11:00 Presentation of Key Findings and Recommendations: SIGMA 2019 Monitoring report in the area of Service Delivery Annika Uudelepp, SIGMA 11:00 – 11:40 Interactive discussion*: How to deliver as one government? Moderated by Milena Lazarevic, CEP 11:40 – 12:00 Coffee Break 12:00 – 12:50 Interactive discussion*: How to bring users to the table and make full use of digitalisation Moderated by Milena Lazarevic, CEP 12:50 –13:00 Conclusions, closing. * Interactive discussion rounds will focus on the way forward in continuing improvement of public service delivery in Serbia, stimulating peer-to-peer exchange and paving the way for finding common ground in the key topics to focus on. The participants will work together in smaller round tables, guided by the moderator. The working languages of the event will be English and Serbian. Simultaneous interpretation between these two languages will be provided.