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Management information system on hdfc

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Management information system on hdfc

  1. 1. 'HDFC' - A HOUSEHOLD NAME THAT INDIANS PROUDLY RECKON WITH!
  2. 2. HDFC Housing Development Finance Corporation Limited (HDFC Ltd.) was established in 1977 with the primary objective of meeting a social need of encouraging home ownership by providing long-term finance to households. Over the last three decades, HDFC has turned the concept of housing finance for the growing middle class in India into a world-class enterprise with excellent reputation for professionalism, integrity and impeccable service.
  3. 3. ORGANISATION & MANAGEMENT  HDFC is a professionally managed organisation with a board of directors consisting of eminent persons, professionals who represent various fields including finance, taxation, construction and urban policy & development.  The board primarily focuses on strategy formulation, policy and control, designed to deliver increasing value to stakeholders.  Mr. Deepak S. Parekh Chairman  Mr. Keshub Mahindra Vice Chairman  Mr. Keki. M. Mistry Vice Chairman & CEO
  4. 4. HDFC GOALS  Develop close relationships with individual households.  Maintain our position as the premier housing finance institution in the country.  Transform ideas into viable and creative solutions.  To grow through diversification by gaining leverage from our existing client base.  To nurture the values and ethos of Brand HDFC through all its Subsidiaries and Associate Companies.
  5. 5.  HDFC Bank  HDFC Asset Management Company Ltd  HDFC Standard Life Insurance Company Limited  HDFC Sales  HDFC ERGO General Insurance Company ltd ( formerly HDFC General Insurance Company Ltd)  HDFC Investments Ltd  GRUH Finance Ltd. SUBSIDIARIES AND ASSOCIATE COMPANIES OF HDFC
  6. 6. MANAGEMENT INFORMATION SYSTEM A Management information system (MIS) is a subset of the overall internal control of a business covering the application of people, documents, technologies, and procedures by management accountants to solve business problems such as costing a product, service or a business-wide strategy. MIS should be designed to achieve the following goals:  Enhance communication among employees.  Deliver complex material throughout the institution.  Provide an objective system for recording and aggregating information.  Reduce expenses related to labor-intensive manual activities.  Support the organization's strategic goals and direction
  7. 7. INFORMATION SYSTEM IN HDFC • Information technology can be a strategic tool in making HDFC more efficient and effective. HDFC can reach more people in more efficient way by implementing right management information system. IT creates an evolution in whole world in every business and so in banking system. • Due to IS employees can easily connect with other branches, customer service get improved, online banking emerged and lot of others benefits MAIN SERVICES:  Consumer Banking  Wholesale Banking
  8. 8. ORGANISATIONAL RESOURCES Application Software:- 1. General Application Software :  Microsoft Office  NOD32 Anti-Virus  Adobe Reader  Database management software  Integrated software : CLARIS , LOTUS 2 . Specific Application Software :  HR software called “ ATLAS “  Accounting software called “TALLY”  Marketing software called “ CALLPAN “  Financial software called “SPSS”
  9. 9. TOPOLOGY USED IN HDFC Hybrid topology is used which consist of ring and bus network. The bus trunk serves as a backbone Of network.
  10. 10. Transaction Processing Systems (TPS)  TYPE : Operational-level  INPUTS : Transactions, Events  PROCESSING : Updating  OUTPUTS : Detailed Reports  USERS : Operations Personnel, Supervisors  DECISION-MAKING : Highly Structured EXAMPLE: Payroll, Accounts Payable
  11. 11. PAYROLL A Symbolic Representation for a payroll TPS
  12. 12. EMPLOYEE RECORD All employees are supposed to login when they enter the bank and logout. The software used is called EMPOWER. This device is connected with the HUB which continuously makes record of their hours spent in the bank. This help management to monitor the working efficiency of an employee. Employee Job Login SOFTWARE CALLED “EMPOWER” HUB Employee Job Logout
  13. 13. CUSTOMER INQUIRY FAST PATH 7100
  14. 14. FUNDS TRANSFER FAST PATH 1006 Go to the option by using the Fast path 1006
  15. 15. CHALLENGES FACED BY HDFC  PROPER MIS IS NOT ABLE TO FORM AS IT LACKS STANDARISATION AND IS RAPIDLY GROWING.  SOMETIMES THERE IS LACK OF COMMITMENT FROM THE MANAGEMENT  THERE IS RESISTANCE OF CHANGE
  16. 16. RECOMMENDATIONS  SOFTWARE INDUSTRY NEEDS TO DO MORE IN DEVELOPING QUALITY SOFTWARE  PROPER TRAINING SHOULD BE GIVEN TO EVERYONE ABOUT HOW TO USE THE SOFTWARE EFFICIENTLY.  CAPACITY WITHIN INSTITUTION SHOULD BE MANAGED PROPERLY
  17. 17. By Shashi Kumar M .R MBA 1NZ12MBA51 NEW HORIZON COLLEGE OF MANAGEMENT STUDIES

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