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Knowledge Management Vision
Stan Garfield,
December 2012
KM Vision
1. People, process, and technology elements are in place to enable everyone to conveniently Share,
Innovate, Reu...
1. People, process, and technology elements are in
place to enable everyone to conveniently Share,
Innovate, Reuse, Collab...
2. A single global platform is available, with access to
community sites, websites, team sites, content
repositories, and ...
3. Everyone can interact with the platform in the ways
they prefer, including entirely by email, mobile client,
desktop cl...
4. Global, cross-functional communities are available
for each major specialty, role, and focus area, and they
offer a sit...
5. Everyone belongs to at least one community,
including the one most closely aligned to their work,
and pays attention to...
6. Anyone needing help, an answer to question,
content, an expert, or information on what the firm has
done and can do can...
7. Everyone can easily find, follow, be made aware of,
and share what is going on in the microblogging
tool/activity strea...
8. People are recognized, rewarded, and promoted if
they Share, Ask, Find, Answer, Recognize, Inform, and
Suggest, and lea...
9. What one part of the
firm knows, the rest of
the firm knows; different
parts of the firm routinely
work together; ideas...
10. Decisions are made quickly and effectively, it's
easy to find information and resources, open
communications are made ...
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Knowledge Management Vision

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An example of a KM vision

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Knowledge Management Vision

  1. 1. Knowledge Management Vision Stan Garfield, December 2012
  2. 2. KM Vision 1. People, process, and technology elements are in place to enable everyone to conveniently Share, Innovate, Reuse, Collaborate, and Learn 2. A single global platform is available, with access to community sites, websites, team sites, content repositories, and collaboration tools 3. Everyone can interact with the platform in the ways they prefer, including entirely by email, mobile client, desktop client, web browser, RSS feed, etc. 4. Global, cross-functional communities are available for each major specialty, role, and focus area, and they offer a site, a calendar, frequent events, useful news and content, and active discussions 5. Everyone belongs to at least one community, including the one most closely aligned to their work, and pays attention to the community's discussions and activities 6. Anyone needing help, an answer to question, content, an expert, or information on what the firm has done and can do can post in a community discussion board or the microblogging tool and receive a helpful reply within 24 hours 7. Everyone can easily find, follow, be made aware of, and share what is going on in the microblogging tool/activity stream, blogosphere, content repositories, etc. 8. People are recognized, rewarded, and promoted if they Share, Ask, Find, Answer, Recognize, Inform, and Suggest, and leaders set a good example by doing so themselves 9. What one part of the firm knows, the rest of the firm knows; different parts of the firm routinely work together; ideas are solicited and implemented; high levels of trust and transparency exist; leadership engages with all levels of the firm's members; people interact with people they didn't know before; and individuals learn effectively 10. Decisions are made quickly and effectively, it's easy to find information and resources, open communications are made frequently and widely, redundant effort is avoided, mistakes are not repeated, scarce expertise is made widely available, clients see how knowledge is used for their benefit, sales and delivery are accelerated, innovation and growth are stimulated, morale is high, and the firm's reputation is strong; as a result, the firm thrives 2 KM Vision
  3. 3. 1. People, process, and technology elements are in place to enable everyone to conveniently Share, Innovate, Reuse, Collaborate, and Learn 3 KM Vision People culture and values knowledge managers user surveys social networks communities training documentation communications Technology user interface intranet team spaces virtual meeting rooms portals repositories threaded discussions expertise locators metadata and tags search engines archiving Process methodologies creation capture reuse lessons learned proven practices collaboration content management classification metrics and reporting management of change workflow valuation social network analysis appreciative inquiry and positive deviance storytelling blogs and microblogs wikis podcasts and videos syndication social software external access workflow applications process automation e-learning subscriptions points tracking reporting knowledge advisors goals and measurements incentives and rewards
  4. 4. 2. A single global platform is available, with access to community sites, websites, team sites, content repositories, and collaboration tools 4 KM Vision
  5. 5. 3. Everyone can interact with the platform in the ways they prefer, including entirely by email, mobile client, desktop client, web browser, RSS feed, etc. 5 KM Vision iPad Smartphones Desktop EmailWeb browser RSS
  6. 6. 4. Global, cross-functional communities are available for each major specialty, role, and focus area, and they offer a site, a calendar, frequent events, useful news and content, and active discussions 6 KM Vision
  7. 7. 5. Everyone belongs to at least one community, including the one most closely aligned to their work, and pays attention to the community's discussions and activities 7 KM Vision
  8. 8. 6. Anyone needing help, an answer to question, content, an expert, or information on what the firm has done and can do can post in a community discussion board or the microblogging tool and receive a helpful reply within 24 hours 8 KM Vision
  9. 9. 7. Everyone can easily find, follow, be made aware of, and share what is going on in the microblogging tool/activity stream, blogosphere, content repositories, etc. 9 KM Vision
  10. 10. 8. People are recognized, rewarded, and promoted if they Share, Ask, Find, Answer, Recognize, Inform, and Suggest, and leaders set a good example by doing so themselves 10 KM Vision
  11. 11. 9. What one part of the firm knows, the rest of the firm knows; different parts of the firm routinely work together; ideas are solicited and implemented; high levels of trust and transparency exist; leadership engages with all levels of the firm's members; people interact with people they didn't know before; and individuals learn effectively 11 KM Vision
  12. 12. 10. Decisions are made quickly and effectively, it's easy to find information and resources, open communications are made frequently and widely, redundant effort is avoided, mistakes are not repeated, scarce expertise is made widely available, clients see how knowledge is used for their benefit, sales and delivery are accelerated, innovation and growth are stimulated, morale is high, and the firm's reputation is strong; as a result, the firm thrives 12 KM Vision

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