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Challenges in the Hospitality Industry in the Philippines

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Challenges in the Hospitality Industry in the Philippines

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We surveyed participants at our first Hospitality Industry Forum on the major challenges encountered in the travel and hospitality industry in the Philippines.

We can work with you to craft, measure, analyze, monitor or continuously improve your corporate and functional strategies, in relation to the external and internal challenges that your industry/organization is facing right now.

For inquiries, please contact:
Grace Bailon
Certification and Business Enhancement
t: +63 2 784 9400 local 230

We surveyed participants at our first Hospitality Industry Forum on the major challenges encountered in the travel and hospitality industry in the Philippines.

We can work with you to craft, measure, analyze, monitor or continuously improve your corporate and functional strategies, in relation to the external and internal challenges that your industry/organization is facing right now.

For inquiries, please contact:
Grace Bailon
Certification and Business Enhancement
t: +63 2 784 9400 local 230

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Challenges in the Hospitality Industry in the Philippines

  1. 1. WHAT DO YOU THINK ARE THE MAJOR CHALLENGES THAT YOUR INDUSTRY IS ENCOUNTERING RIGHT NOW? Hospitality Without Borders: Staying Competitive Amidst The Asean Integration TOP 10 RESPONSES BASED ON FREQUENCY TOP 10 RESPONSES BASED ON PRIORITY WWW.SGS.PH HOSPITALITY FORUM SURVEY RESULTS Entry of New Players 14% Talent Retention 11%13% 10% 7%8% 6% 3%5% 3% Up to date Marketing Competency Management Support Up to date Learning and Development Competency Management Agility to Adjust to Trends Talent Acquisition Public Infrastructure (roads, railways, airports) Service Quality Competency Poor Internet Service Entry of New Players 16% Talent Retention 10%16% 9% 3% Up to date Marketing Competency Management Support Public Infrastructure (roads, railways, airports) Other challenges: Data Management, Supplier Management, Location, Management Systems, Need for more relevant government regulations, Climate Change, Technology Competency, Up to date Food Safety / Hygiene Competency, Security Competency, Communication, Compliance to Government Regulations, Damaging Feedback from Social Media / Internet, Innovation, Philippine Image to Other Countries, Risk Management, Taleny Acquisition, Water Supply Issue Other challenges: Data Management, Need for more relevant government regulations, Poor Internet Service, Supplier Management, Climate Change, Management Systems, Technology Competency, Up to date Food Safety / Hygiene Competency, Security Competency, Damaging Feedback from Social Media / Internet, Water Supply Issue, Communication, Compliance to Government Regulations, Innovation, Risk Management, Philippine Image to Other Countries 8% Service Quality Competency 7% Up to date Learning and Development Competency 6% Talent Acquisition 5% Management Agility to Adjust to Trends 3% Location 62RESPONDENTS Quality Management Food and Beverage Hotel Management TRAVEL AND HOSPITALITY INDUSTRY

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