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The Silicon Review | 50 Innovative Companies to Watch 2020

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The Silicon Review | 50 Innovative Companies to Watch 2020

  1. 1. CEOs News Technology Business Features CIOs Leadership www.thesiliconreview.com To meet the stringent requirements of the most sophisticated industries in the world, Applied Seals N.A. Inc. offers manifestly superior specialty materials to various sectors globally To meet the stringent requirements of the most sophisticated industries in the world, Applied Seals N.A. Inc. offers manifestly superior specialty materials to various sectors globally Innovative Companies to Watch 50 Dalia Vernikovsky | President | CEO U.S. Special Edition SR2020
  2. 2. I n the digital world we live in, the concept of Human Resource Consulting was coined to deal with the complexities of day-to-day HR issues. Primarily, this is done to address the HR-related issues in a more consistenet and accurate way to help businesses focus on their core activities. Irrespective of your HR requirements, there is always a consulting firm to help you meet your needs. The cost of doing business is high, and it isn’t easy to get the business off the ground. One of the best cost-saving measures is to consult a Human Resource Consultant. A firm’s basic services may include tracking department objectives, employment law navigation, administrative support, organizational structure development, and recruiting, training, and developing employees. The human element is one of your most valuable assets in an organization – that’s where Seale & Garland come in. Seale and Garland were formed in 2019 by two leaders in the Cannabis Industry, Harwant Garland and Sarah Seale. With both partners each having over ten years of experience in the consulting field, they came together to create a unique offering of business strategy and human resource management. Whether you are at the startup stage or a well-established company, the alignment of business strategy and human resource strategy is critical for a successful and profitable business model. This superstar team features high-level HR consultants who have been actively working within the market for the past five years and have in-depth knowledge of the unique challenges presented. In conversation with Sarah Seale, CEO and Founder of Seale & Garland Explain your services in brief. Seale & Garland specializes in combining business and operational strategy with human resources. The company’s services include Human Resource Consulting, Organizational Development, Strategic Planning, Job assessments, Descriptions and Structuring, Executive Coaching, Leadership Development, Policy Development and Review, Legislative Compliance, Benefits and Compensation Strategy and Meet the leader behind the success of Seale and Garland Sarah Seale is the CEO of Seale and Garland Consulting and one of four managing partners of Cannabis Global Consultants, Inc., both based in Canada. As a business strategist with over 15 years of experience on the international market and five years of exclusive expertise in the cannabis sector, she assists businesses and international governments with navigating the unique challenges of the industry. During the course of her career, which started in the franchise sector, Sarah has worked with over 34 countries and uses that experience to provide cannabis companies with a broad range of solutions, including business strategies, HR, distribution, and organizational structuring. “Any area you can think of in the cannabis arena, or affiliated with it, I’m working with it,” she shares. In 2019, Sarah, along with her partner, Harwant Garland, founded the Toronto-based, Seale and Garland Consulting, which serves small and large companies and many of the Canadian-licensed producers. She and her group of high- level HR consultants, each with extensive knowledge in the complex issues related to the cannabis industry, help their clients set themselves up for operational success. They assist with employee recruitment, business strategies, organizational structure, and setting up HR departments to accommodate the rapid growth and change seen in this industry. Achieve your desired results with a range of exemplary HR services offered by Seale & Garland Sarah Seale CEO & Founder
  3. 3. “We are a small team of talented professionals with a wide range of skills and experience. We love what we do, and we do it with passion. We look forward to working with you.” Design, Recruitment, Employee Performance, and Management Services, Investigations, Employee Relations, Health and Safety, and Strategic Industry Specific Introductions. If you want to snatch top candidates, you need to hire fast. Do you manage a list of candidates who already went through screening and ready for hiring? We do keep an up to date candidate list but our main value comes from our extensive network in the industry. We have a strong reputation for only working with great companies so industry professionals will check in regularly with us for opportunities when they are looking to make a change. Due to regulatory constraints on marketing and traditional branding, retailers’ awareness levels among consumers may be predicated on their ability to responsibly scale. How do you help to improve brand recognition through recruitment? We don’t work with a lot of retailers but we are strong advocates for companies that have a strong development strategy that is focused around their employees. Candidates in this industry do their homework before they join a company and are looking for organizations with a strong CSR program, diversity and gender equality, performance based rewards programs and a strong cultural core. How do you create a Purposeful and Consistently Executed hiring process? We have created SOPs for hiring that are aligned with our clients’ needs. It is very rare that we are only acting as a recruiter for a company. In most cases, we are their internal human resources department. We work to create a consistent hiring strategy that gives the candidates a great experience as well as finding top talent and ensuring retention for our clients. Diversity and inclusion are more of a challenge today than ever before. With an increase in laws and regulations focused on workplace diversity, how do you help your clients drastically alter their recruiting and HR policies to keep up and meet the strict compliance standards in place today? The core of our business is to act as the internal human resources department. We set up our clients with inclusivity and diversity geared plans across all of their human resources, not just their hiring. It’s a job seekers market now. It is harder than ever to attract and hire top candidates. How do you identify qualified individuals? This differs drastically from role to role and from company to company. A top candidate for one company could be someone with a specific background but no experience whatsoever in this industry while another company could have the reverse. We make sure that we know our client organizations extremely well so that candidates are a fit and can align with their ideal of what a Top employee is. How do you market your services? Word of mouth mainly and private social media channels Do you have any new services ready to be launched? We are constantly expanding our offerings and have started working with companies entering the CCAA process. Harwant Garland, CHRL Chief Human Resource Officer SR
  4. 4. W hen you are a business owner or an entrepreneur, chances are that you have the ideas and perhaps, you also have the resources to establish and run a business. But businesses sometimes need solutions and a support system that can empower them to become truly resurgent and grow. Chalice Network is one such community that is dedicated to the unique challenges that are faced by the wealth advisors and entrepreneurs. Created by industry veterans who understand the needs of today’s independent business owners, Chalice Network is bringing immediate value to a number of businesses. “Our goals and intentions are to provide our members who are SMBs with economies of scale, operational efficiency, and enhanced enterprise value that are rarely achieved on their own,” says Keith Gregg, Founder and CEO of Chalice Network. He founded the organization with the promise to deliver solutions by leveraging the buying power of Chalice Network’s 54,000 members who get the best discounted pricing on much needed products and services to run their businesses in a better way and best serve their clients. “Having spent 3+ decades in the Financial Services Industry and watching the trends towards independence and the liberation of the employee to entrepreneur due to advancing technology and personal experience; I wanted to create the go-to web- based membership platform that aggregates and integrates everything a SMB needs to run their business,” reflects Keith. The organization’s members have access to the Chalice Advisor Exchange™, a digital marketplace that aggregates and integrates technology and tools through an SSO FinTech platform. Chalice Network’ platform doesn’t just deliver great discounts and savings to its members but it gives them about 3-4 hours of the day back by providing them with a one-stop shop access and SSO accessibilities. “The name Chalice – represents the Holy Grail for SMBs,” says the CEO. It helps the business owners find the consumers where they naturally are by helping them take a multi- or omni-channel approach in marketing through its digital marketplace. “As the number of channels continues to rise, the need to embrace multichannel marketing will become not only a good idea, but a critical one. With this approach, it is all about the choice of the consumer and effectively meeting them where they are naturally,” says Melea Guilbault, EVP and COO of Chalice Network. Chalice Network enables continuous innovation to streamline the operations of a business/ organization to make them flawless. It helps patch the internal inefficiencies of businesses too. “We are perpetually doing this day to day by auditing every function, consolidating technology and implementing systematic, repeatable, measurable processes,” says Melea. Experience, Expertise and Support When you start a business you are required to make a lot of business choices and decisions around products, services, technology, and tools. While people who begin “Chalice Network enables continuous innovation to streamline the operations of a business/organization to make them flawless.” Chalice Network: Where the Strength of We Empowers a Network of Me
  5. 5. The Leader Upfront Keith Gregg, Founder and CEO: He has over three decades of experience in executive leadership and financial services. Prior to founding Chalice Network, he was the founder and CEO of Innovation Equity Partners. He has also been the CEO of Capital Guardian Securities and First Allied Securities. He has also served as a Senior Executive for Wachovia Securities, GE Capital, and Prudential Investments. He was the founder and Chairman of the Wealth Advisor Institute, past President of the Institute of Investment Management Consultants Association Chapters, and Chairman of the Membership Committee for the Investment Management Consulting Association. He is also the author of “Do Well by Doing Good: The Complete Guide to Charitable Remainder Trusts” and is a certified planned giving specialist. He holds FINRA Series 7, 24, 63, 65 registrations and is a graduate of the Securities Industry Institute at University of Pennsylvania’s Wharton Business School. a business usually have ton of employee experience, they lack experience as business owners and operators. Who can they turn to for experience, expertise, and support has been a real challenge until Chalice came into the picture. The leadership at Chalice Network has over 100 years of combined experience and provides the guidance that new business owners need to succeed. The organization fully vets and does its due diligence on every vendor, supplier, and product providers. Whether its choosing a CRM, website designers, finance and accounting packages, HR, IT, payroll, and health insurance – Chalice negotiates the best possible prices and secure SLAs (service level agreements) on behalf of its members. “Far too often too many decisions create indecision, and wrong decisions cost you money. We find the best of breed products and services and deliver them to our members and provide white glove service and support to our members,” stated Keith. Looking ahead, Chalice Network continues to remain focused on delivering the best solutions to empower its members. It is also looking to release a new tool, ChalicePay, for subscriptions-based compensation soon. “ChalicePay will bring increased revenue to small business owners via subscription- based compensation. A business owner can become more appealing to next-gen clients while also becoming more profitable,” says Tim Horton, CTO of Chalice Network. ChalicePay will be released in early Q4 2020. Keith Gregg, Founder & CEO Melea Guiltbault, EVP & COO Tim Horton, CTO SR 5
  6. 6. W hen it comes to cookies, tech isn’t always the first thing that comes to mind. However, technology over the years has changed how we produce and find our cookies through applications, robotics, and data. In light of the foregoing, we’re thrilled to present Crumbl Cookies —America’s fastest-growing gourmet cookie delivery and takeout company. It was incorporated in 2017 and is headquartered in Orem, UT. Jason McGowan, Crumbl Cookies Co-founder and CEO, spoke exclusively to The Silicon Review. Below is an excerpt. What motivated Crumbl to enter the cookie business? From the beginning, Crumbl’s mission has been to bring friends and family together over a box of the best cookies in the world — that mission still drives us today; two and a half years later. All Crumblcrazed fans are served gourmet cookies, made fast, fresh, and warm. Milk chocolate chip and chilled sugar cookies are always on the menu, while 120+ specialty flavors rotate weekly. Crumbl stores are unique. The brand’s open-kitchen concept is all about transparency — customers can see their Crumbl Crew mix, bake, and prepare fresh cookies from start to finish! Production processes need to be as effective as possible, with real-time data and track and trace information. How does Crumbl make use of technology to optimize its production process? Crumbl is a tech-driven bakery. Customers enjoy a seamless ordering experience on the Crumbl app or website, while bakers access recipes and cookie data on the iPads mounted to kitchen walls. Digital menus and ordering kiosks are controlled by corporate to ensure that needed companywide content updates are instantaneous and cost-effective for franchise partners. Corporate’s internal dashboard keeps data top- of-mind given that individual cookie costs, sourcing info, waste metrics, and more are all accessed in one centralized space. To maintain freshness, Crumbl needs to bake frequently, making it difficult to work ahead or take time off. Given that, how does Crumbl maintain product quality? Quality-related processes and policies have been in place since Crumbl’s conception and are critical to maintaining excellence — especially since the brand’s entire offering changes weekly. Once a new cookie flavor is released, all bakers are required to perfect their role in the cookie’s creation, (be that mixing, balling, or dressing), before serving customers. As an additional layer of assurance, corporate’s establishment of a quality team ensures that cookie, brand, and operational quality are measured every few days via internal ‘pass-offs’, customer reviews, and in-store feedback. In a franchise- model business, it’s critical that the corporate and each location work hand-in-hand this way to provide a consistent and perfected experience to each Crumbl customer. How did Crumbl get its name? Only the best cookies are soft and ‘Crumbly’ — Crumbl’s name and offering go together perfectly! What are the factors that affect Crumbl’s cookie pricing? Crumbl only uses the highest quality ingredients in each batch. The difference is obvious by your first bite! The brand’s experience and offering is truly gourmet — cookies can be picked up fresh or ordered for delivery, curbside pick-up, and nationwide shipping. All of these considerations – as well as local operating costs — are examined when establishing territory pricing. How does Crumbl market its services? Crumbl prides itself on being an ‘Instagram-able brand’. The business’ On the Cusp of Achieving a Rare Feat: Crumbl Cookies, a Utah-based Cookie Delivery and Takeout Company, Pursues to Grow Across US “Quality-related processes and policies have been in place since Crumbl’s conception and are critical to maintaining excellence — especially since the brand’s entire offering changes weekly.”
  7. 7. social-heavy marketing strategy as proved impactful based on the brand’s explosive growth. Consistent content creation and management on Facebook, Instagram, Twitter, LinkedIn, TikTok, and more serve as educational and re-engagement tactics for both old and new customers — Crumbl likes to keep its online content trendy and fresh. Followership and engagement metrics on all active platforms make significant jumps weekly. In addition to Crumbl’s organic social strategy, the brand actively engages in SEO/ SEM tactics, PR strategies, content marketing, influencer outreach, and more at both the local and national levels. Does Crumbl have any new services ready for launch? Continuous evolution is part of Crumbl’s brand identity — new product offerings and services are always in motion. Without giving too many trade secrets away, know that features customers have been screaming for (in addition to those they haven’t even thought of yet) are already in motion. What are Crumbl’s trajectories for the next 5 years? Crumbl has achieved mind-numbing- ly-impressive growth since its incep- tion. The franchise-model business now has over 100 stores operating in 17 states, with another hundred in the pipeline. Those metrics, along with positive and consistent sales stats are proving steadfast, despite the social and economic challenges that have presented themselves recently. What’s next for Crumbl? The #pinkbox’s global expansion, of course! Mr. McGowan & Mr. Hemsley: The Brains Behind the Crumbl Success It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. After thousands of dollars in the wasted dough, recipes that did not live up to their expectations, and cookies that were just plain embarrassing to them today, the cousins decided to try something a little unique. Jason McGowan — Crumbl’s Co-founder and CEO — came from the tech industry, so A/B testing their way to the perfect cookie felt like the right approach. The cousins continued testing ingredients and baking methods until they came up with, (what they believe is), the world's best chocolate chip cookie. The very first Crumbl bakery opened in 2017 in Logan, UT while Sawyer Hemsley (the other cousin), Co-founder and COO, was attending Utah State University. Since then, the bakery franchise has expanded across several states in the United States. “Crumbl is a tech-driven bakery. Customers enjoy a seamless ordering experience on the Crumbl app or website, while bakers access recipes and cookie data on the iPads mounted to kitchen walls.” Jason McGowan Co-founder & CEO Sawyer Hemsley Co-founder & COO SR
  8. 8. I n the early 2000s, it was speculated by many forecasters that retail stores would eventually shut down due to customers moving online. Nearly two decades later, it is very clear that the previously made forecasts were not very accurate, and retail stores are proving to be a strategic asset for the retailers. Still, in its core, retailing is all about understanding the customers’ wants and needs. The management of stores through Store Lifecycle Management (SLM) from the negotiation of leases, site selection, site closure, and re-fit strategy is often undertaken by different parts of an organization operating in siloes, making decisions based on limited information and supported by poor process and systems. Retailers must now take a consistent and holistic approach towards managing the lifecycle of their stores to succeed. There are various firms that provide shop life cycle management services, but one that stands out from the rest is Synergee. The company provides an end to end solution to manage the shop life cycle inside a network through a modular SAAS platform. The solution integrates with the customer IT solutions with Single Sign-On and web API with the ERP. Synergee enables Candidate management, Real estate Development, lease management, and project management to implement a new concept or open a new shop. Synergee provides a comprehensive solution to manage the network on a day to day basis. For the technical department, facility management helps to maintain the shop. For the revenue and profitability analysis, Synergee helps to create a forecast and provide management reporting, sales analysis, and cash flow forecast. The field visit for district managers is managed right from their cellphone to fill a questionnaire from the site, take pictures, and automatically create a visit report. Action items are processed, and an action plan is monitored. Synergee also provides to Retailers a strong central purchasing platform to handle supplier management and annual condition negotiation and annual rebate calculation. The credit management module enables to manage risk for customer payment, customer scoring. Synergee was founded in 2010, and it has offices in Brussels, Paris, Montréal, Mende (France). Manage the lifecycle of your retail stores seamlessly with Synergee’s modular SAAS platform Replicate your success Meet the leader behind the success of Synergee Laurent dubernais, CEO of Synergee has a long track record in software industry delivering innovative solutions for Retailers. After having worked for 25 years for software leaders (Hyperion, Oracle), He decided to create a software as a service platform to industrialize the process of Retail network management. Laurent dubernais CEO 8
  9. 9. In conversation with Laurent dubernais, CEO of Synergee Tell us about the challenges addressed by your management and animation solution. Physical Retail is exposed to many challenges due to the change in consumption habits: • As growing the revenue is more and more challenging, to manage profitability, it is needed to work on all P&L lines and streamline all processes inside a network. All parties, including internal departments (development, finance, legal, technical) and third parties (suppliers need to collaborate and exchange information to save time and money). A special focus on property management where the total cost of ownership (lease, arrangements & equipment) needs to be monitored • The concept is more and more volatile; they only last a few years. Retailers need a way to quickly deploy a new concept on a large territory, monitoring the project time frame and the costs • Retailers need to deliver the same service everywhere. They need to control the consistency of delivered services on the field and have an action plan to adjust when needed • Multi distribution Modes: To expand quickly, Retailers need to deploy their network with different operating modes depending on the location, profitability, and level of investment. This can be under company-owned shops, corners, or Franchises. Some countries prefer to contract with a master franchisor that knows the market and can leverage existing business. Synergee enables retailers to follow the benchmark and consolidate their complete business, whatever the way it is run With market research, companies sometimes find the results of a study difficult to believe, unclear or mixed. Do you provide assistance for decision making? We are often involved with prospects to calculate the ROI of such projects. There is a lot of savings, with a large impact on customer profitability. Just an example of lease management, renegotiating your lease at the right time, and not missing any deadlines to renew of decline a contract can have a big financial impact. The ROI is usually very fast a few months only. Do you feel that ads and assertive sales techniques are sustainable methods to reach the right audience? Retailers often feel the pain described in the challenges, but many don’t know that the Synergee solution exists. We have a lot to evangelize and raise awareness. The target audiences are CEOs or VPs of retailers. Synergee brings a complete view of their business that creates value. Access to senior management can be difficult, especially in large organizations. What is the important factor that contributes majorly to the success of your business? • Franchise market is growing • Retailers are facing profitability issue and need to become industrial. • Lease is a fixed cost that needs attention • Retailers are going global and need a multicurrency, multi- language, multi accounting standards solution. Do you have any new services ready to be launched? We are launching two new modules next month for property management: Energy Reporting – part of total cost of ownership (TCO) the energy has more and more impact. We are providing reports on fluid consumption (gas, electricity, water) in unit and cost. This will enable the retailer to identify potential issues. Sinister Management – When a sinister happen manage the relation with the insurance and the process to get the POS repaired. Synergee is a management support system dedicated to networks of Franchise, Cooperation, Branch network, Central purchasing.” “ SR

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