Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Service Design-Practice IN FLUX Panel Discussion

530 views

Published on

Service design experts from across industries and sectors in Canada address the question: Can Service Design provide a path forward amidst complex regulatory and policy changes?

Published in: Design
  • Login to see the comments

  • Be the first to like this

Service Design-Practice IN FLUX Panel Discussion

  1. 1. Second session Practice IN FLUX
  2. 2. Practice IN FLUX Panel: The evolving nature of how we communicate and sell Service Design to organizations Panelists: Jonathan Veale, Civic Innovation YYC / City of Calgary Joelle Stemp, Yu Centrik Tamsin Smith, Harmonesse Service Design Richard Z'Graggen, LVL Studio Moderator: Josh Greenhut, Bridgeable
  3. 3. Practice IN FLUX Tweet your questions at #SellingSD
  4. 4. Practice IN FLUX Tamsin Smith, Harmonesse
  5. 5. Tamsin Smith: Service Design Consultant and Coach As a Service Design Consultant, I bring 15 years experience working across a range of industries in the public and private sector. I partner with Executives on Service Design programmes that address critical business problems with strategic multi-channel design opportunities. I believe in championing the needs of users and providers of services to generate ideas that can be prototyped. I also coach new Service Designers, entrepreneurs or teams growing an internal programme.
  6. 6. Selling Service Design Questions to ask your clients in order to engage at the right level: 1. Are you solving the right problem? 2. Are to open to hear what users really think? 3. Can you act upon design opportunities across different channels? 4. Are you ready to be coached? 5. Is your team open to organizational change? 6. Is there buy-in from the top?
  7. 7. Selling Service Design My Service Design expertise: 1. Process-led case studies 2. Professional consulting skills 3. Experience and credentials 4. A business case 5. An approach 6. A way of measuring value
  8. 8. Practice IN FLUX Joelle Stemp, Yu Centrik
  9. 9. Practice IN FLUX Tweet your questions at #SellingSD www.yucentrik.ca @yucentrik
  10. 10. Practice IN FLUX Tweet your questions at #SellingSD
  11. 11. Practice IN FLUX Jonathan Veale, Civic Innovation YYC Lab / City of Calgary
  12. 12. Practice IN FLUX Jonathan Veale, Calgary Civic Innovation YYC Lab
  13. 13. Practice IN FLUX Jonathan Veale, Calgary Civic Innovation YYC Lab
  14. 14. Practice IN FLUX Jonathan Veale, Calgary Civic Innovation YYC Lab
  15. 15. Practice IN FLUX Richard Z’Graggen, LVL Studio
  16. 16. Practice IN FLUX Richard Z’Graggen, LVL Studio
  17. 17. Practice IN FLUX Richard Z’Graggen, LVL Studio
  18. 18. Practice IN FLUX Richard Z’Graggen, LVL Studio

×