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SOFT SKILLS TRAINING SDC training  Feb 4, 2012 Vu Thi Kieu Lien
Leadership  Professionalism SDC Organizational and Time Management SOFT SKILLS OVERVIEW Vu Thi Kieu Lien  <ul><li>What doe...
PROFESIONALISM ( Movie)  <ul><li>What is professionalism? / What does professionalism means to you?  </li></ul><ul><li>Tak...
-  An occupation requiring specialized knowledge and often long and intensive academic preparation.  - Conforming to the t...
Why all talk about Professionalism? <ul><li>The disconnection in the expectations between students and business owners </l...
Why is important to you? <ul><li>How long does it takes for some one to take the opinions from you?  </li></ul><ul><li>How...
Eye Contact <ul><li>Maintaining eye contact with a person or audience says you  CONFIDENT! </li></ul><ul><li>It says you a...
Facial Expressions
The Handshake <ul><li>Ladies first </li></ul><ul><li>Firm  </li></ul><ul><li>Stand up to introduce </li></ul>Vu Thi Kieu L...
Clothing  <ul><li>Dress not to impress but to fit in – Distinguish </li></ul><ul><li>yourself by your excellent work rathe...
Personal Conversation  <ul><li>Engage in conversation that is  pleasant & free of controversial subjects </li></ul><ul><li...
Emails  <ul><li>Some basic rules: </li></ul><ul><ul><li>Title </li></ul></ul><ul><ul><li>To, cc/ bcc </li></ul></ul><ul><u...
Accountability  <ul><li>No one is perfect,  accept responsibility  for mistakes as soon as possible </li></ul><ul><ul><li>...
Although your job is not easy… Vu Thi Kieu Lien
And your job is stressful… Vu Thi Kieu Lien
And sometimes your job seems impossible… Vu Thi Kieu Lien
It does not excuse you from being unprofessional. Don’t let reasons become excuses Vu Thi Kieu Lien
How to exhibit Professionalism?  <ul><li>Empathy </li></ul><ul><li>Positive attitude </li></ul><ul><li>Teamwork </li></ul>...
<ul><li>“ Dost thou love life? Then do not squander time, for that is the stuff life is made of.” </li></ul><ul><li>-Benja...
<ul><li>By some estimates, people waste about 2 hours per day </li></ul><ul><li>Messy desk and cluttered (or no) files </l...
Starts with the Workspace
Why Time Management is Important <ul><li>Managing your time well makes you successful! </li></ul><ul><li>“ The Time Famine...
To Do Quadrant Important Not  Important Urgent  Not Urgent 1 2 3 X X 2 Vu Thi Kieu Lien
Time Management Techniques <ul><li>Chunking </li></ul><ul><ul><li>Break up day into various “time-chunks”: do one thing at...
Microsoft Outlook Calendar Vu Thi Kieu Lien
Outlook <ul><li>Folders </li></ul><ul><ul><li>Organize emails </li></ul></ul><ul><ul><li>Assign tasks to folders </li></ul...
Apply 80/20 When Applicable <ul><li>Put in 80% effort into most important 20% </li></ul><ul><li>Could be applied to other ...
Avoid at All Costs <ul><li>PROSCRATINATION IS THE </li></ul><ul><li>WORST ENEMY FOR ANY </li></ul><ul><li>TIME MANAGEMENT ...
LEADERSHIP  <ul><li>( Movie)  </li></ul>
Professionalism by Ms Lien
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Professionalism by Ms Lien

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Professionalism by Ms Lien

  1. 1. SOFT SKILLS TRAINING SDC training Feb 4, 2012 Vu Thi Kieu Lien
  2. 2. Leadership Professionalism SDC Organizational and Time Management SOFT SKILLS OVERVIEW Vu Thi Kieu Lien <ul><li>What does it mean to be a professional? </li></ul><ul><li>Maintain professionalism in the work place </li></ul><ul><li>Accountability </li></ul><ul><li>“ Time is money” </li></ul><ul><li>Being organized matters </li></ul><ul><li>Tools to be more effective at time management / org </li></ul><ul><li>Leader- Definition </li></ul><ul><li>The role of leader </li></ul>
  3. 3. PROFESIONALISM ( Movie) <ul><li>What is professionalism? / What does professionalism means to you? </li></ul><ul><li>Take a few minutes to write down your thoughts…as definition or description! </li></ul>Vu Thi Kieu Lien
  4. 4. - An occupation requiring specialized knowledge and often long and intensive academic preparation. - Conforming to the technical or ethical standards of a profession <ul><li>Trustworthy </li></ul><ul><li>Competent </li></ul><ul><li>Respectful </li></ul><ul><li>Act with integrity </li></ul><ul><li>Considerate </li></ul><ul><li>Empathetic </li></ul><ul><li>Leadership </li></ul>What is professionalism? <ul><li>Treating others with respect and being courteous </li></ul><ul><li>Being comfortable around people </li></ul><ul><li>Making people comfortable around you </li></ul><ul><li>Presenting yourself with the kind of polish that shows you can be taken seriously </li></ul>Vu Thi Kieu Lien
  5. 5. Why all talk about Professionalism? <ul><li>The disconnection in the expectations between students and business owners </li></ul><ul><li>4 Generations trying to work together ( Gen Veterans, Gen X, Gen Y & Gen Millenniums) </li></ul><ul><li>Making less time for ourselves </li></ul><ul><li>Making less time for our appearance </li></ul><ul><li>Lacking of formalities & using slang/ abbreviated written & verbal communications </li></ul><ul><li>It is expected!!! </li></ul>Vu Thi Kieu Lien
  6. 6. Why is important to you? <ul><li>How long does it takes for some one to take the opinions from you? </li></ul><ul><li>How does someone form the opinion about you? </li></ul><ul><li>Your communication </li></ul><ul><li>Your image </li></ul><ul><li>Your competence </li></ul><ul><li>Your demeanor </li></ul>Professionalism is in the eye of the beholder, however, the key points are: Vu Thi Kieu Lien
  7. 7. Eye Contact <ul><li>Maintaining eye contact with a person or audience says you CONFIDENT! </li></ul><ul><li>It says you are someone who can be TRUSTED! </li></ul>Vu Thi Kieu Lien
  8. 8. Facial Expressions
  9. 9. The Handshake <ul><li>Ladies first </li></ul><ul><li>Firm </li></ul><ul><li>Stand up to introduce </li></ul>Vu Thi Kieu Lien
  10. 10. Clothing <ul><li>Dress not to impress but to fit in – Distinguish </li></ul><ul><li>yourself by your excellent work rather than your wardrobe </li></ul>Vu Thi Kieu Lien
  11. 11. Personal Conversation <ul><li>Engage in conversation that is pleasant & free of controversial subjects </li></ul><ul><li>Ask questions to get to know the person </li></ul><ul><li>Trying to be witty is less important than being observant and asking good questions </li></ul><ul><li>NEVER discuss sex or use curse words no matter how comfortable you feel with the person </li></ul><ul><li>AVOID topics: </li></ul><ul><ul><li>Politics </li></ul></ul><ul><ul><li>Money </li></ul></ul><ul><ul><li>Salary & Benefits </li></ul></ul>Vu Thi Kieu Lien
  12. 12. Emails <ul><li>Some basic rules: </li></ul><ul><ul><li>Title </li></ul></ul><ul><ul><li>To, cc/ bcc </li></ul></ul><ul><ul><li>Content/ languages </li></ul></ul><ul><ul><li>Reply </li></ul></ul><ul><ul><li>Confirmation </li></ul></ul><ul><li>Follow up </li></ul><ul><ul><li>Thanks you note ( email ) </li></ul></ul><ul><ul><li>Phone call </li></ul></ul>Vu Thi Kieu Lien
  13. 13. Accountability <ul><li>No one is perfect, accept responsibility for mistakes as soon as possible </li></ul><ul><ul><li>Learn from mistakes and be sure to not repeat them </li></ul></ul><ul><li>Ask for feedback often </li></ul><ul><li>What not to do : </li></ul><ul><ul><li>Be confrontational </li></ul></ul><ul><ul><li>Rationalize position and escalate situation </li></ul></ul>Vu Thi Kieu Lien
  14. 14. Although your job is not easy… Vu Thi Kieu Lien
  15. 15. And your job is stressful… Vu Thi Kieu Lien
  16. 16. And sometimes your job seems impossible… Vu Thi Kieu Lien
  17. 17. It does not excuse you from being unprofessional. Don’t let reasons become excuses Vu Thi Kieu Lien
  18. 18. How to exhibit Professionalism? <ul><li>Empathy </li></ul><ul><li>Positive attitude </li></ul><ul><li>Teamwork </li></ul><ul><li>Professional languages </li></ul><ul><li>Knowledgeable </li></ul><ul><li>Respectful </li></ul><ul><li>Function </li></ul><ul><li>Confident </li></ul><ul><li>Hard work & Smart work </li></ul><ul><li>Emotionally stable </li></ul><ul><li>Integrity </li></ul><ul><li>Managing your time </li></ul>Vu Thi Kieu Lien
  19. 19. <ul><li>“ Dost thou love life? Then do not squander time, for that is the stuff life is made of.” </li></ul><ul><li>-Benjamin Franklin </li></ul>Organizational & Time Management
  20. 20. <ul><li>By some estimates, people waste about 2 hours per day </li></ul><ul><li>Messy desk and cluttered (or no) files </li></ul><ul><li>Can’t find things </li></ul><ul><li>Miss appointments, need to reschedule them late and/or unprepared for meetings </li></ul><ul><li>Volunteer to do things other people should do </li></ul><ul><li>Tired/unable to concentrate </li></ul>Being Organized Matters
  21. 21. Starts with the Workspace
  22. 22. Why Time Management is Important <ul><li>Managing your time well makes you successful! </li></ul><ul><li>“ The Time Famine” </li></ul><ul><li>Bad time management = stress </li></ul><ul><li>This is life advice </li></ul>Vu Thi Kieu Lien
  23. 23. To Do Quadrant Important Not Important Urgent Not Urgent 1 2 3 X X 2 Vu Thi Kieu Lien
  24. 24. Time Management Techniques <ul><li>Chunking </li></ul><ul><ul><li>Break up day into various “time-chunks”: do one thing at a time </li></ul></ul><ul><ul><li>Achievable goals for each “chunk” </li></ul></ul><ul><li>Set up a time to answer emails – don’t constantly check emails </li></ul><ul><li>Get rid of distractions (Skype, Gchat, facebook, etc) </li></ul><ul><li>Deadlines: prioritize deadlines and work on most important first </li></ul>Vu Thi Kieu Lien
  25. 25. Microsoft Outlook Calendar Vu Thi Kieu Lien
  26. 26. Outlook <ul><li>Folders </li></ul><ul><ul><li>Organize emails </li></ul></ul><ul><ul><li>Assign tasks to folders </li></ul></ul><ul><li>Plan ahead and fill full calendar for a day/week </li></ul><ul><li>Use different tags for follow-up </li></ul><ul><li>Do not allow emails to be a distraction </li></ul><ul><li>Synchronize your outlook to PDA or Cell phones </li></ul>Vu Thi Kieu Lien
  27. 27. Apply 80/20 When Applicable <ul><li>Put in 80% effort into most important 20% </li></ul><ul><li>Could be applied to other aspects of life in addition to business </li></ul>Vu Thi Kieu Lien <ul><ul><ul><li>“ 80/20 thinking requires, and with practice enables, us to spot the few really important things that are happening and ignore the mass of unimportant things. It teaches us to see the wood for the trees . </li></ul></ul></ul><ul><ul><ul><li>-Vilfredo Pareto </li></ul></ul></ul><ul><ul><ul><li>” </li></ul></ul></ul>
  28. 28. Avoid at All Costs <ul><li>PROSCRATINATION IS THE </li></ul><ul><li>WORST ENEMY FOR ANY </li></ul><ul><li>TIME MANAGEMENT </li></ul><ul><li>SYSTEM </li></ul>Soft skills
  29. 29. LEADERSHIP <ul><li>( Movie) </li></ul>

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