Why Digital Disruption Requires Putting the Last Mile First

3,948 views

Published on

2015 CeBIT Social Business Forum keynote by Sameer Patel of SAP / SuccessFactors. Understand why digital disruption requires putting the Last Mile first.

Published in: Business

Why Digital Disruption Requires Putting the Last Mile First

  1. 1. © 2015 SAP SE or an SAP affiliate company. All rights reserved.‹#› Sameer Patel SVP and General Manager of Products and GTM SAP CeBIT’s Social Business Arena 16 March 2015 Sameer Patel SVP and General Manager Products and Go-to-Market, SAP / SuccessFactors CeBIT 2015 Why digital disruption requires putting the last mile first. Keynote
  2. 2. © 2015 SAP SE or an SAP affiliate company. All rights reserved.‹#› The New Yorker The word “Disruption” is over used
  3. 3. © 2015 SAP SE or an SAP affiliate company. All rights reserved.‹#› Disruptive innovations transform complicated, costly products and services that previously had been available only to a few people, into simpler, cheaper products available to many. Prof. Clay Christensen, Harvard Business School Author of “The Innovator’s Dilemma” and “The Innovator’s Solution” “ ” True disruption requires putting the Last Mile first
  4. 4. © 2015 SAP SE or an SAP affiliate company. All rights reserved.‹#› Networks are being disrupted at the Last Mile 30%-50% growth in network traffic annually Source: ITProPortal
  5. 5. © 2015 SAP SE or an SAP affiliate company. All rights reserved.‹#› Commerce is being disrupted at the Last Mile $507 billion in mobile payment transactions in 2014 Source: Gartner
  6. 6. © 2015 SAP SE or an SAP affiliate company. All rights reserved.‹#› © 2015 SAP SE or an SAP affiliate company. All rights reserved.6 Manufacturing is being disrupted at the Last Mile 100 million lines of computer code in the average automobile Source: CNN Money
  7. 7. © 2015 SAP SE or an SAP affiliate company. All rights reserved.‹#› Media is being disrupted at the Last Mile 5% reduction in movie theatre attendance in 2014 Source: The Hollywood Reporter
  8. 8. © 2015 SAP SE or an SAP affiliate company. All rights reserved.‹#› 196.6 million digital shoppers in the US in 2014 Retail is being disrupted at the Last Mile Source: Statistica
  9. 9. © 2015 SAP SE or an SAP affiliate company. All rights reserved.‹#› Even dinner is being disrupted at the Last Mile! $709 billion in US restaurant industry food and drink sales in 2014 Source: National Restaurant Association
  10. 10. © 2015 SAP SE or an SAP affiliate company. All rights reserved.‹#› © 2015 SAP SE or an SAP affiliate company. All rights reserved.10 Digital re-arranges the pecking order of the supply and demand chain
  11. 11. What does it take to truly disrupt? Untapped Utility Engaged Employees, Customers, and Partners Data-Driven Decision Making Re-Thinking the Technology StackDisruption requires….. Platform Applications Business Networks
  12. 12. © 2015 SAP SE or an SAP affiliate company. All rights reserved.‹#› What does talent management entail in this new world? Create a culture of innovation Core Employee Records Training Courses Goal and Performance Measurement Disruptive Talent Analytics Peer-to-Peer Learning Networks Performance Acceleration
  13. 13. © 2015 SAP SE or an SAP affiliate company. All rights reserved.‹#› What does customer engagement entail in this new world? Map to the customer journey Core Customer Records Marketing Plans Service Tickets Shopping Carts Disruptive Behavioral Analytics Expert Networks Peer Reviews Customer Success
  14. 14. © 2015 SAP SE or an SAP affiliate company. All rights reserved.‹#› What does supplier management entail in this new world? Create innovation accelerators Core Supplier records Purchasing Contracts Disruptive Supplier networks Collaborative planning Innovation hubs
  15. 15. This is how enterprises will unlock disruptive digital models.
  16. 16. Ensure That You Drive Last Mile Disruption…First. SAP brings the needed technology to get you there. Start. Platform Applications Business Networks 1.7 million suppliers in the Ariba Network $1.1 billion in revenue for SAP Cloud applications 17.5 million people in the SAP Jam collaboration network
  17. 17. © 2015 SAP SE or an SAP affiliate company. All rights reserved.‹#› SAP Jam is here. Today. From SAP. Rethinking work #1: Fastest growing business collaboration solution Introducing work patterns 1st: Work patterns Digitally transform with repeatable work What’s your work pattern? 1st: Real-time app data in social Customize, integrate, and embed with the SAP Jam developer program Introducing SAP Jam 1st: Social processes to collaborate where you work 17.5M and growing!
  18. 18. Thank You sap.com/jam

×