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Transform Your Business with Internet of Things

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Download supporting paper at http://bit.ly/1FI7j7F. This infographic is based on the Forrester Consulting thought leadership paper commissioned by SAP, “The Internet Of Things Has The Potential To Connect And Transform Businesses.” Forrester Consulting shows how IoT creates unprecedented operational efficiencies, transforms business models and delivers richer customer experiences. They explain how firms are just beginning to unlock its potential.

Published in: Data & Analytics

Transform Your Business with Internet of Things

  1. 1. 4 3 2 1 Early Adopters Are Already Gaining Real Benefits From IoT 188 respondents at firms that have implemented IoT indicate its high or extremely high positive impact to… 67% 61% 60% Process Efficiencies Customer Relationships Profitability Transform Your Business With Internet Of Things IoT creates unprecedented operational efficiencies, transforms business models and delivers richer customer experiences. Firms are just beginning to unlock its potential. Methodology In this study, Forrester conducted an online survey of 366 professionals at enterprises in the UK, US, France, Germany, China, India, Brazil, and Mexico that are currently using or planning to use Internet of Things (IoT) solutions. Source: A commissioned study conducted by Forrester Consulting on behalf of SAP, May 2015 IoT Helps Address Business Priorities Businesses believe IoT will make it easier to improve data- driven decision-making and customer experiences. Critical/High Priority IoT will help address Improve customer experience 83% 68% Improve use of data for decisions 71% 73% IoT Can Transform Business Models, But Firms Today Focus More On Efficiency Respondents who strongly agreed with statements about what IoT technologies enable. More efficient operations Enhanced customer experiences New types of business models 34% 42% 46% IoT Will Radically Improve Customer Experiences Respondents indicated many customer benefits of IoT: 43% 41% 39% Increased Engagement Better Service Capabilities Improved Service Levels 22% 23% 33% 44% 51% 43% Extremely high impact High impact IoT’s Customer Benefits Will Have The Greatest Business Impact Extent to which companies anticipate each category of Internet of Things benefits to impact their business. CUSTOMER BENEFITS OPERATIONAL EFFICIENCIES BUSINESS MODEL INNOVATIONS 76% 74% 66% For more results and recommendations, read the Forrester Consulting Thought Leadership Paper commissioned by SAP, “The Internet Of Things Has The Potential To Connect And Transform Businesses.” In creating long-term IoT strategies, firms should: Plan for the long term, but prioritize individual use cases. Explore customer benefits across use cases. Use a platform approach rather than a DIY approach. Integrate IoT into existing business processes. Build business-IT partnerships for success. 5 © 2015 Forrester Research, Inc. All rights reserved.

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