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58% of manufacturers say
'delighting' customers
is a high priority.
Doing so encompasses a range of capabilities:

• Under...
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‘Delighting’ Customers is a High Priority in Discrete Manufacturing Infographic

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http://spr.ly/SAP_360_Customer - Due to globalization, a weak economy and growing competitive pressures, manufacturer of automobiles, technology, industrial machinery and similar products need to continually gain new insights into market conditions and customer needs. ‘Delighting’ customers is a high priority.

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‘Delighting’ Customers is a High Priority in Discrete Manufacturing Infographic

  1. 1. 58% of manufacturers say 'delighting' customers is a high priority. Doing so encompasses a range of capabilities: • Understanding their preferences. • Anticipating their needs. • Responding quickly to inquiries and issues. 1 • Encouraging loyalty. • Providing value for money. • Going above and beyond in customer service. Source: Bloomberg Businessweek Research Services Global Survey, 2012 Go to www.sap.com/360customer to read a Bloomberg Businessweek Research Services report on how manufacturers can delight their customers using analytics. © Copyright 2013. Bloomberg L.P. All rights reserved.

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