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Shared Services for SAP Application Management @ YASH


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YASH’s SAP shared services program brings predictable value leveraging best-in-class procedures, processes, templates and reporting mechanisms, laying a strong foundation for comprehensive solution management.

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Shared Services for SAP Application Management @ YASH

  1. 1. Shared Services for SAP Application Management Improve Performance and Efficiency at a Predictable Cost Small and midsize organizations must often compete with larger enterprises that have the advantage of financial, technical, and personnel resources. YASH has designed a shared services application management portfolio to meet the specific needs of small and midsize companies, keeping costs of supporting and maintaining SAP applications as cost effective as possible. YASH’s SAP shared services program brings predictable value leveraging best- in-class procedures, processes, templates and reporting mechanisms, laying a strong foundation for comprehensive solution management. Customers are ensured of high service levels, improved efficiency, and reduced cost of ownership by leveraging the SAP shared services program from YASH, an SAP certified global partner for application management services.
  2. 2. SAP Application Management Service (AMS) – Delivery Model Customer 1 Customer 2 Customer 3 SAP End User IT Manager Business User Service Desk-Help Desk/ Ticket- Issue Management Portal Quality Management & Security Administration SAP AMS (Offshore/ Near Shore Delivery Centre) Resource Management Project Manager (L1,L2, L3 Support) Functional BASIS Development Support Support Support Group Group Group User Support, Call and issue management, developments, customizing and enhancements Training and Knowledge ManagementBenefits of Using YASH’s Shared Services Model▪▪ Shared Costs – A pool of resources support multiple customers, spreading the cost of a resource to several customers.▪▪ Shared Knowledge – Resources have access to various other team members in a shared model allowing team members to learn additional best practices and industry knowledge.▪▪ High Service Levels – YASH’s support teams are recognized for their high levels of service whether in a dedicated setting or a shared services setting.▪▪ Improved Scalability and Flexibility of Levels – Customers can choose which level best suites their business needs.
  3. 3. Flexible and Scalable Shared Services OfferingYASH offers three levels of support to suit varying business needs. With global delivery capabilities, YASHoffers a combination of delivery models that include blended and offshore.Standard Support ▪▪ Functional support for all CORE modules is covered ▪▪ Mission-critical support services include break-fix and minor enhancements during client business hours ▪▪ Keeps systems up-to-date, resolves problems quickly, and prevents bottlenecksPremium Support ▪▪ Provides an annual assessment and a support advisor to reduce risk & TCO ▪▪ Monthly assessment reports are submitted, which analyzes potential improvements to the technical implementation and core business processes and identifies requirements and best practices integral to establishing high-performance operations ▪▪ ABAP development activities are also includedPlatinum Support ▪▪ Most complete support level covers Functional , ABAP and BASIS areas ▪▪ Focuses on business processes, the system landscape, IT automation, and protection of IT investments ▪▪ Subject matter experts oversee service delivery and a single point of access to SAP experts on solutions, technology, development, and support is assigned Shared Services Offering/ Feature Standard Premium Platinum Support for Functional x x x (All Core Modules), ABAP, and Basis Support for Advanced & Niche Topics (SRM, CRM, x x APO, Webdynpro, Adobe Forms, Netwearver etc.) Project Management Support x x Offshore Support Hours (3 am to Noon ET) x x x Offshore Support Hours (8 am to 5 pm ET) x x Offshore 8 X 5 support x x x Offshore 16 X 5 support x x Offshore 24 X 7 support x Offsite Support (On shore) x x Onsite Support x YASH Helpdesk Tool (Solution Manager) x x Rollover of Unused Shared Services Hours x x Limited SLA’s x x Full fledged SLA’s and KPI’s x Table 1 : Support Coverage Details
  4. 4. Rely on YASH as your Experienced Partner ▪▪ Certified by SAP as a Global AMS Partner – YASH is part of a select group of partners that has been certified by SAP as a global provider of application management services, which means that customers can be confident that YASH adheres to the high standards set by SAP for support. ▪▪ Dedicated SAP Practice and Proven Track Record – With over 900 highly experienced consultants in YASH’s SAP practice, high performance is a standard. Some of the world’s leading companies rely on YASH to maintain their business systems and also provide continuous innovation. ▪▪ Availability –Remote support hours are available 24x7x365 per our customers’ enterprise needs, including the US. Contact YASH today at for more information on our shared services offering!About YASH TechnologiesYASH Technologies focuses on customer success. As a leading technology services and outsourcing partner for mediumand large global customers, we leverage technology and our flexible delivery models to drive performance and businessvalue throughout a customer’s enterprise. YASH’s comprehensive service approach incorporates a holistic view of ourcustomers that extends beyond delivery. This approach integrates enterprise solutions and services, proprietary bestpractice offerings, strategic application and maintenance outsourcing, as well as consulting and integration services.YASH is a SEI CMMI (Level 3) and an ISO 9001:2008 certified company with U.S. and India headquarters and regionalsales and development offices spread across three continents. Shared-Services-BR-0412 YASH Technologies Global Presence - USA | EU | APAC • California | Iowa | Massachusetts | Missouri | New York Texas | London | Germany | Hongkong | Singapore • Hyderabad | Pune | Mumbai | Bangalore | Indore World HQ: 605-17th Avenue East Moline IL 61244 USA | Toll Free: 877-766-8934 | Tel: 309-755-0433 | Fax: 309-796-1242 EU: The  Mille-II Floor 1000-Great West Road Brentford London TW89HH UK | Tel: 44-20-8261-4408 | Fax: 44-20-8261-4418 India: 201-205 Bansi Trade Center 581/5 MG Road Indore MP 452001 India | Tel: 91-731-426-1100 | Fax: 91-731-426-1234 © 2012 YASH Technologies. All rights reserved. Referred products/ a services may be registered trademarks of belonging companies.