SAP HCM Retail Industry Success Story @ YASH

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YASH leveraged the HCM system with the SAP Manager Self-Service applications, which allowed the company to communicate more efficiently with its staff. Managers could now access and manage their work processes in this system. Besides applying for leave, staff could also update their particulars, claim allowances, and do their appraisals all online. Administrative paperwork was also significantly reduced.

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SAP HCM Retail Industry Success Story @ YASH

  1. 1. SAP® Human Capital Management (HCM) Success Story @ YASH Four-Month Global Implementation Transformed HR into a Strategic Service Center Company Realized $150,000 Cost-Savings with Unified HR Platform Quick FactsIndustry: Retail Solution: Benefits:Geography: US ▪▪ SAP ERP Human Capital ▪▪ Scalable solution that boosted Management (HCM) productivity, increasedThe Client: Implementation Highlights: information transparency and data accuracy to 100%The client is a leading online supplier ▪▪ Implemented in 11 countries ▪▪ Enabled workforce-relatedof high-quality graphic design services including: US, Canada, Jamaica, decisions using real-timeand customized printed products Spain, Holland, Australia, Italy, informationto more than 19 million customers Germany and Switzerland ▪▪ Provided a significant cost savingsworldwide. Their product spectrum to streamline and integrate of more than $150,000 per yearincludes business identity, marketing essential workforce processescollateral, and websites for mailing ▪▪ PA/OM enabled better visibilityand promotional services. into their global headcount andChallenges and Opportunities: other metrics ▪▪ ESS/MSS allowed employees and▪▪ Doubled its employee headcount in managers to manage their own one fiscal year HR information▪▪ Legacy HR systems unable to ▪▪ Payroll integration to ADP support rapid growth Why YASH:Objectives: ▪▪ Selected for the previous▪▪ Automate manual processes, Preparation and Blueprinting and improve data integrity from phases for this global rollout disparate systems into one unified ▪▪ Certified partner for SAP services platform ▪▪ Utilizes leading tools and▪▪ Enable better and more efficient methodologies to speed return communications with employees on investment
  2. 2. Legacy HR Systems Unable to Support Rapid Growth Rate of CompanyThe client’s rapid growth rate in the global marketplace was hindered by the verysystems they relied on to establish the business. Due to an increasing customer base andbusiness demand, it recruited and hired 750 new employees, opened two new offices,and incorporated changes for over 1500 human resources (HR) in one fiscal year. Theclient was supporting its employees from an array of separate legacy HR systems. Thelack of integration between these systems and high volume of transactions made HRprocesses difficult to handle, and caused delays, communication issues, and errors.With such a large staff to manage, the client needed a unified solution for all talentmanagement processes. A streamlined and more efficient solution would improveworkforce potential, automate and electronically connect processes and systems,enhance auditing capabilities, and support the company’s future growth.YASH Technologies was the client’s partner of choice for the previous Preparation andBlueprinting phases for this global rollout of the SAP HCM solution. As a certified partnerfor SAP solutions, YASH would be able to utilize leading tools and methodology to ensureabsolute success, and was again selected for the implementation phase.YASH Streamlined and Integrated Essential Workforce Processes with SAP HCMIn order to maximize the value of the client’s IT investment, YASH worked in tandem withthe client to analyze the existing landscape and understand internal work processes.YASH proposed an SAP HCM platform that would deliver essential functionality to: ▪▪ Support local and central management ▪▪ Create a system of record for all employee information with accurate and integrated data ▪▪ Simplify all HR business processes ▪▪ Integrate with other global HR and financial systems to form a consistent and unified enterprise platform ▪▪ Scale with future needs of the company ▪▪ Be deployed rapidly and with minimal business disruptionThe HCM modules selected and incorporated into the solution were: EnterpriseCompensation, Personnel Administration, Organizational Management, and PayrollAdministration. These modules allowed the client to utilize best-of-breed applicationsfor business differentials, and eliminate risk and errors inherent in having manualintervention in so many HR/ Financials/ Purchasing processes.YASH recognized the need for a flexible IT solution to improve the client’s overall dataintegrity. In addition to incorporating industry best practices, YASH implemented theclient-specific practices that could stabilize operations and control variation: ▪▪ Clear requirements on forms ▪▪ Shut down channels of multiple sources of information ▪▪ Standardized procedures ▪▪ Simplify and unbundle job roles ▪▪ Reject/coach non-conforming requests
  3. 3. “YASH provided The integration and automation of the disparate systems into one unified platforma solution that facilitated a more efficient knowledge base of where their workforce talents lie, andcatered to our how to align the goals of employees with the company’s business strategies. Eliminatingunique system manual processes minimized errors by incorporating automated real-time auditingrequirements and engines, peer reviews, and HR data reviews. In addition, YASH streamlined essentialbusiness needs. workforce processes such as employee administration, organizational management,YASH was the benefits/compensation, and legal reporting, as well as integrated the new system tostrongest, most ADP payroll.cohesive andtalented team we YASH leveraged the HCM system with the SAP Manager Self-Service applications, whichhave worked with. allowed the company to communicate more efficiently with its staff. Managers couldThis team worked now access and manage their work processes in this system. Besides applying for leave,effectively to staff could also update their particulars, claim allowances, and do their appraisals alldeliver one of the online. Administrative paperwork was also significantly reduced.smoothest roll-outs Initially, there was some hesitancy in staff to utilize the automation of the manual HRI have ever seen.” tasks. YASH acted as a catalyst and included the client’s key members in all planning and - Vice President deployment levels. This facilitated a smooth knowledge transfer to the client, as well as end-user acceptance, and ensured that system adoption rates were high. After YASH provided training and guidance, many staff members discovered the powerful features of the customized HCM applications. To further guarantee that the client achieved operational and strategic goals, YASH analyzed and created a proactive business process roadmap for the upcoming year. With this holistic approach, YASH was selected as the SAP implementation partner for future projects at this retail company. Global Implementation of Unified HR Platform Increased Operational Efficiency of Company Utilizing a holistic view approach to this initiative, YASH was able to understand the client’s plans for growth and identify opportunities where they could leverage best practices. By understanding how IT initiatives would impact the overall value to their business, YASH developed a solution that achieved maximum ROI for the client, along with the following benefits: ▪▪ Significant cost savings of more than $150,000 per year ▪▪ Scalable system that will grow with the company ▪▪ Greater information transparency ▪▪ Data accuracy increased to 100% ▪▪ Enabled workforce-related decisions using real time information ▪▪ Improved efficiency ▪▪ Employee productivity increased due to streamlined collaboration, communication and easy access to essential workflows
  4. 4. About YASH Technologies YASH Technologies focuses on customer success. As a leading technology services and outsourcing partner for medium and large global customers, we leverage technology and our flexible delivery models to drive performance and business value throughout a customer’s enterprise. YASH’s comprehensive service approach incorporates a holistic view of our customers that extends beyond delivery. This approach integrates enterprise solutions and services, proprietary best practice offerings, strategic application and maintenance outsourcing, as well as consulting and integration services. YASH is a SEI CMMI (Level 3) and an ISO 9001:2008 certified company with U.S. and India headquarters and regional sales and development offices spread across three continents. YASH is also part of a select group of companies that are SAP - certified global providers of application management services. For more information, please visit www.yash.com or email info@yash.com SAP-HCM-Retail168-0911YASH Technologies www.yash.com/contactusGlobal Presence - USA | EU | MEA | APAC • California | Illinois | Iowa | Massachusetts | Missouri | New YorkTexas | London | Germany | Bahrain | Hongkong | Singapore • Hyderabad | Pune | Mumbai | Bangalore | IndoreWorld HQ: 605-17th Avenue East Moline IL 61244 USA | Toll Free: 877-766-8934 | Tel: 309-755-0433 | Fax: 309-796-1242EU: The Mille-II Floor 1000-Great West Road Brentford London TW89HH UK | Tel: 44-20-8261-4408 | Fax: 44-20-8261-4418India: 201-205 Bansi Trade Center 581/5 MG Road Indore MP 452001 India | Tel: 91-731-426-1100 | Fax: 91-731-426-1234 © 2011 YASH Technologies. All rights reserved. Referred products/ a services may be registered trademarks of belonging companies.

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