Suboptimal use of SAP functionality In a multi-industry study of ERP services, 64% of end users have a sufficient understanding of software, but are not gaining the full benefit of its functionality. McKesson users describe this as “I don’t know what I don’t know about SAP.” High cost to support undertrained employees 46% of BTS Help Desk calls address training issues at an average cost per call of $35. Undertrained employees are at least 5 times more expensive to support than trained employees; the business experiences this cost as lost productivity. High service transition cost and timeframes CRM transition exceeded budget and timeline plans High cost to competency 48% of new McKesson SAP users are trained by co-workers in side-by-side desk training. Based on industry research, untrained users can take up to 22.5 hours to achieve the same skill level that it takes a trained employee 5 hours to achieve.
Ontdek de waarheid achter het échte gebruik van uw SAP systeem – met harde cijfers.
Discover the real usage ofyour SAP software – withhard figures
Your Presenters Marjolein De Wit - SAP Doug Stasko –Knoa Software