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The 2020 Workplace
Dr. Karie Willyerd
Workplace Futurist | SuccessFactors @angler
© 2014 SAP AG. All rights reserved. 2
Research sources
Oxford Economics
Q3 2014 Survey
5500 people in 27 countries
The 202...
© 2014 SAP AG. All rights reserved. 3
Five research finding themes
Work has a new face
Millennials are a lot the same …
an...
@angler
The new face of work
© 2014 SAP AG. All rights reserved. 5
Relative Size of the Generations in Most Westernized Countries*
< 1946 < 1964 < 1976...
© 2014 SAP AG. All rights reserved. 6
Generational percentages 2010
@angler
7%
28%
23%
45%
4%
43%
22%
36%
Trad.
BB
X
Y
U.S...
© 2014 SAP AG. All rights reserved. 7
Generational percentages 2015
@angler
1%
21%
23%
56%
3%
31%
21%
45%
Trad.
BB
X
Y
U.S...
© 2014 SAP AG. All rights reserved. 8
Generational percentages 2020
@angler
19%
20%
60%
0%
22%
20%
50%
Trad.
BB
X
Y
U.S. L...
© 2014 SAP AG. All rights reserved. 9
The 2020 workforce will be increasingly flexible
@angler
83%
Executives say they are...
© 2014 SAP AG. All rights reserved. 10
Labor shifts executives are most concerned about
32%
39%
40%
41%
41%
42%
43%
48%
51...
© 2014 SAP AG. All rights reserved. 11
Executives don’t feel they are making progress
toward meeting workforce goals
34%
G...
© 2014 SAP AG. All rights reserved. 12
A lack of metrics and tools makes our view of the total
workforce incomplete
Have a...
@angler
The new face of work
A millennial misunderstanding
© 2014 SAP AG. All rights reserved. 14
Millennials are not as different as we think
Almost everyone
wants training and
dev...
© 2014 SAP AG. All rights reserved. 15
Myth or truth?
Millennials care
more about making
a positive difference in
the worl...
© 2014 SAP AG. All rights reserved. 16
Millennials do need to be managed differently
in terms of feedback and development
...
© 2014 SAP AG. All rights reserved. 17
The Millennial difference is in how, not what
@angler
@angler
What matters most at work
© 2014 SAP AG. All rights reserved. 19
0% 10% 20% 30% 40% 50% 60% 70%
Education
Flexible schedule
Benefit plans
Vacation t...
© 2014 SAP AG. All rights reserved. 20
What do employers want?
High level of education
Loyalty & long-term commitment
Abil...
@angler
The leadership cliff
© 2014 SAP AG. All rights reserved. 22
Globalization and growth
In 1990, 3,000 true multinationals;
today > 100,000, with ...
© 2014 SAP AG. All rights reserved. 23
Gaps in leadership capabilities
spell trouble for future growth
Have the skills to
...
© 2014 SAP AG. All rights reserved. 24
Most companies are not cultivating enough leadership
within their organizations
@an...
@angler
The development mandate
© 2014 SAP AG. All rights reserved. 26
For employees, obsolescence
is a bigger concern than layoffs
18%
19%
19%
27%
31%
35...
© 2014 SAP AG. All rights reserved. 27
Employees aren’t prepared for the future
@angler
50% 34%
The skills they
have now w...
© 2014 SAP AG. All rights reserved. 28
Organizations struggle to develop a learning culture
51%
Has a culture of continuou...
© 2014 SAP AG. All rights reserved. 29
Companies need to provide employees
with a path and develop skills for the future
5...
© 2014 SAP AG. All rights reserved. 30
01
03
02
04
@angler
Development of employees and leaders will
become the new employ...
© 2014 SAP AG. All rights reserved. 31
R U RDY?
@angler
© 2014 SAP AG. All rights reserved. 32
Research reports, infographics, and country findings available at
SuccessFactors.co...
© 2014 SAP AG. All rights reserved. 33
Questions?
Dr. Karie Willyerd
karie.willyerd@sap.com
Twitter: @angler
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Dr. Karie Willyerd - SuccessFactors - SAP Forum Brasil

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Veja a apresentação da palestra da Dr. Karie Willyerd, da SuccessFactors, utilizada no SAP Forum Brasil.
Título: The 2020 Workplace
Como será o ambiente de trabalho em 2020?

Published in: Recruiting & HR
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Dr. Karie Willyerd - SuccessFactors - SAP Forum Brasil

  1. 1. The 2020 Workplace Dr. Karie Willyerd Workplace Futurist | SuccessFactors @angler
  2. 2. © 2014 SAP AG. All rights reserved. 2 Research sources Oxford Economics Q3 2014 Survey 5500 people in 27 countries The 2020 Workplace How Innovative Companies Attract, Develop, and Keep Tomorrow’s Employees Today @angler
  3. 3. © 2014 SAP AG. All rights reserved. 3 Five research finding themes Work has a new face Millennials are a lot the same … and a little different What matters most to employees isn’t the same as what executives think The need for leadership has never been greater, and we are not getting ready Learning is the big mandate for 2020 1 2 3 4 5 @angler
  4. 4. @angler The new face of work
  5. 5. © 2014 SAP AG. All rights reserved. 5 Relative Size of the Generations in Most Westernized Countries* < 1946 < 1964 < 1976 < 1997 1997 – ? 0 10 20 30 40 50 60 70 80 90 Traditionalists Baby Boomers Generation X Millennials Gen 2020 ??? * Example is U.S. @angler
  6. 6. © 2014 SAP AG. All rights reserved. 6 Generational percentages 2010 @angler 7% 28% 23% 45% 4% 43% 22% 36% Trad. BB X Y U.S. LATAM
  7. 7. © 2014 SAP AG. All rights reserved. 7 Generational percentages 2015 @angler 1% 21% 23% 56% 3% 31% 21% 45% Trad. BB X Y U.S. LATAM
  8. 8. © 2014 SAP AG. All rights reserved. 8 Generational percentages 2020 @angler 19% 20% 60% 0% 22% 20% 50% Trad. BB X Y U.S. LATAM
  9. 9. © 2014 SAP AG. All rights reserved. 9 The 2020 workforce will be increasingly flexible @angler 83% Executives say they are increasingly using contingent, intermittent, or consultant employees, which will require them to:  Change compensation plans  Conduct more training  Invest more in HR technology
  10. 10. © 2014 SAP AG. All rights reserved. 10 Labor shifts executives are most concerned about 32% 39% 40% 41% 41% 42% 43% 48% 51% 51% The Workforce Will Be Increasingly Diverse Globalization of labor supply Millennials entering the workforce Difficulty recruiting employees with base-level skills Increasing number of intermittent/seasonal employees Increasing number of contingent employees* Employee expectations are changing Aging workforce Changing work models (e.g., telecommuting, flex time) Increasing number of consultant employees Difficulty recruiting specialized employees @angler
  11. 11. © 2014 SAP AG. All rights reserved. 11 Executives don’t feel they are making progress toward meeting workforce goals 34% Good 47% Moderate 19% Slight @angler The top impediments to making progress are: 1. Lack of employee longevity/loyalty 2. Lack of adequate leadership 3. Lack of adequate technology 4. Lack of skilled talent
  12. 12. © 2014 SAP AG. All rights reserved. 12 A lack of metrics and tools makes our view of the total workforce incomplete Have ample data to understand strengths and potential vulnerabilities Use quantifiable metrics and benchmarking as part of workforce development strategy 39% 38% Know how to extract meaningful insights from the data available to them 42% @angler
  13. 13. @angler The new face of work A millennial misunderstanding
  14. 14. © 2014 SAP AG. All rights reserved. 14 Millennials are not as different as we think Almost everyone wants training and development Compensation is the most important factor Even retirement plans are only slightly more important to non-Millennials Their top priorities are the same as non- Millennials @angler
  15. 15. © 2014 SAP AG. All rights reserved. 15 Myth or truth? Millennials care more about making a positive difference in the world Importance to job 21% 20% Millennials 29% 31% Millennials 32% 10% Income Learning & growing is more important to Millennials than meeting income goals Achieving work/life balance is more important to Millennials Non Non Learning 01 03 02 @angler
  16. 16. © 2014 SAP AG. All rights reserved. 16 Millennials do need to be managed differently in terms of feedback and development @angler Millennials want feedback 50% more often than non-Millennials
  17. 17. © 2014 SAP AG. All rights reserved. 17 The Millennial difference is in how, not what @angler
  18. 18. @angler What matters most at work
  19. 19. © 2014 SAP AG. All rights reserved. 19 0% 10% 20% 30% 40% 50% 60% 70% Education Flexible schedule Benefit plans Vacation time Flexible work location Supplemental training Retirement plans Bonuses/merit pay Competitive compensation Employees who want Employers who offer When it comes to satisfied employees, compensation matters – a lot @angler
  20. 20. © 2014 SAP AG. All rights reserved. 20 What do employers want? High level of education Loyalty & long-term commitment Ability to learn Diverse background Interest in the wider business Self-directed learner Willingness to let others lead Substantial field experience Leadership ability Job performance & results What executives value as top employee attributes 1 2 3 4 5 6 7 8 9 10 What employees think employers want 4 2 1 6 7 8 9 5 10 3 @angler
  21. 21. @angler The leadership cliff
  22. 22. © 2014 SAP AG. All rights reserved. 22 Globalization and growth In 1990, 3,000 true multinationals; today > 100,000, with > 892,000 subsidiaries. By 2025, McKinsey estimates nearly half of the largest firms will be based in developing countries @angler
  23. 23. © 2014 SAP AG. All rights reserved. 23 Gaps in leadership capabilities spell trouble for future growth Have the skills to manage talent Executives cite a lack of adequate leadership as the number two impediment to building a workforce to meet future business objectives. 52% Are prepared to lead a global workforce Know how to inspire employees Are able to drive change 51% 47% 44% @angler Can lead a diverse workforce 34%
  24. 24. © 2014 SAP AG. All rights reserved. 24 Most companies are not cultivating enough leadership within their organizations @angler 40% Employees who say it is easy for them to collaborate 37% Employees who agree their company is committed to diversity 19% 31% Executives who picked leadership as a top 3 attribute Employees who expect more feedback than they get now
  25. 25. @angler The development mandate
  26. 26. © 2014 SAP AG. All rights reserved. 26 For employees, obsolescence is a bigger concern than layoffs 18% 19% 19% 27% 31% 35% 40%Position changing or becoming obsolete Not enough advancement opportunities Inadequate staffing Wage stagnation Technology changes Economic uncertainty Layoffs @angler
  27. 27. © 2014 SAP AG. All rights reserved. 27 Employees aren’t prepared for the future @angler 50% 34% The skills they have now will be what’s needed in 3 years Their company is able to give them the training they need
  28. 28. © 2014 SAP AG. All rights reserved. 28 Organizations struggle to develop a learning culture 51% Has a culture of continuous learning 47% Is capable of retaining and sharing institutional knowledge 52% 47% 41% 52% 43% 45% Has a formal mentoring program Offers incentives for pursuing further education Employees say their company… Executives say their company… @angler
  29. 29. © 2014 SAP AG. All rights reserved. 29 Companies need to provide employees with a path and develop skills for the future 51% We are more merit-driven than tenure-driven 43% When a senior person leaves we tend to fill the role from within the organization 37% Long-term loyalty and retention is an important part of our talent strategy 31% We plan for succession and continuity in key roles @angler
  30. 30. © 2014 SAP AG. All rights reserved. 30 01 03 02 04 @angler Development of employees and leaders will become the new employer differentiator • Learning • Succession planning • Feedback It may be time to rethink our compensation strategies HR should continue to push toward boardroom strategy setting We must prepare for a more diverse, flexible, and contingent workforce Key Takeaways
  31. 31. © 2014 SAP AG. All rights reserved. 31 R U RDY? @angler
  32. 32. © 2014 SAP AG. All rights reserved. 32 Research reports, infographics, and country findings available at SuccessFactors.com/workforce2020
  33. 33. © 2014 SAP AG. All rights reserved. 33 Questions? Dr. Karie Willyerd karie.willyerd@sap.com Twitter: @angler

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