1. As digital technology continues to transform supply chains,
SAP S/4HANA is the solution to help your company run
live. For more information about SAP S/4HANA,
visit sap.com/s4hana.
Meet Carl!
Now meet
Richard!
He’s a customer service manager
responsible for customer order
commitment and fulfillment. His
days are typically smooth until
demand exceeds supply and critical
decisions need to be made.
He’s also a customer service
manager trying to fulfill orders.
Luckily, his company just
implemented advanced ATP in
SAP S/4HANA Supply Chain.
Without real-time visibility into inventory,
Carl is forced to make delivery
commitments based on outdated
data, which often results in canceled
or delayed orders.
With up-to-date information into his
inventory, Richard not only makes realistic
fulfillment commitments but also meets
promised deliveries to his customers
every time.
Unable to prioritize, Carl follows a
first-come-first-serve approach. In cases of
supply shortages, low priority orders often
end up being fulfilled first, leaving orders
from more strategic and profitable
customers unfulfilled.
With S/4HANA, Richard can allocate and
guarantee specific quantities to his
strategic customers, ensuring that
their needs are always met.
Every night Carl runs a batch job to make
commitments to all his backorders.
Without the ability to properly prioritize,
he frequently makes commitments that
don’t align with the business’s profitability
and service-level agreement targets.
Using the advanced segmentation and
filtering techniques of S/4HANA advanced
ATP, Richard ensures that his order
confirmations always align with the
business’s profitability goals.
When priority customers reschedule their
orders for earlier delivery, Carl struggles to
identify less critical orders that can be
delayed to address the requests of priority
customers and avoid late penalties.
With the Release for Delivery app,
Richard can easily evaluate the impact of
rescheduling orders and make changes to
swiftly address any last minute customer
complaints.
While Carl’s customers didn’t get their requests fulfilled on time, Richard’s were impressed with
his ability to constantly meet their delivery dates thanks to SAP S/4HANA Supply Chain.
Respond with
Confidence with SAP
S/4HANA Advanced
Available to Promise
2.
Supplier
Evaluation
3.
Supplier
Collaboration
4.
Spend
Management
1.
Material
Search
3.
Supplier
Collaboration
4.
Spend
Management
1.
Online Order
Confirmation
2.
Product
Allocations
4.
Release for
Delivery
1.
Online Order
Confirmation
3.
Backorder
Processing
4.
Release for
Delivery
1.
Online Order
Confirmation
2.
Product
Allocations
3.
Backorder
Processing
1.
Material
Search
3.
Supplier
Collaboration
4.
Spend
Management
2.
Product
Allocations
3.
Backorder
Processing
4.
Release for
Delivery
Produ
ct Alloc
ations
Backor
der Proc
essing
Releas
e For D
elivery
O
nlineOr
der Con
firmatio
n