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How SAP uses social media in Learning and Talent Development #LEF

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World Cafe Input for the #LEF - Professional Learning Executive Forum on the topic: social media in learning & development

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How SAP uses social media in Learning and Talent Development #LEF

  1. 1. How SAP uses social Media in Learning & Talent Development Thomas Jenewein, Principal, SAP Education 16th September 2013
  2. 2. © 2013 SAP AG. All rights reserved. 2 SAP Education Scale and Innovation – Facts & Figures * Source: IDC MarketScape: Worldwide IT Education & Training 2013 Vendor Analysis ~420,000 people certified 60,000+ people trained via eLearnings & eAcademies 400+ virtual, live, classroom titles In 9 languages 600+ courses available Training provided in ~60 countries SAP EDUCATION Leader in Worldwide IT Training & Education* ~500,000 individuals trained annually ~3,000 partner companies engaged in training & certification of their staff ~560 eLearning/eAcademy titles available 29,000+ trainings delivered to partner consultants Up to 440 events per week delivered via cloud infrastructure
  3. 3. © 2013 SAP AG. All rights reserved. 3 SAP Education SAP Education Services & Software — Public courses in SAP training centers — Endusertraining: via e-Learning oder tailor made — Customer individual training: custom made – held at customer / in SAP training centers — Certification (Consultants, enduser) — Education Consulting: Analysis, training- plan, coaching & consulting — eContent/E-Learning: predefined e- learning packages — SAP Workforce Perfomance Builder: creation & implementation of documentation, contextsensitive help, testscripts, simulations, e- Learning — SAP Knowledge Acceleration: predefined digital training-content — SAP User Experience Management by Knoa: measurement of user performance to improve learning processes — ERP Simulation Game by Baton Simulations: serious game — SAP Learning Solution/ SAP Enterprise Learning: Learning Management System Social Learning more and more part of services & software
  4. 4. © 2013 SAP AG. All rights reserved. 6 But how and where can I Implement social Media in Learning & Talent Development now concretely?
  5. 5. © 2013 SAP AG. All rights reserved. 7 A new Architecture for Learning & Development - 10:20:70 based on research by M. McCall, M. Lombardo and R. Eichinger at the Center for Creative Leadership Lessons learned by successful and effective managers are roughly: 70% from trough jobs, 20% from people, 10% from courses and reading”
  6. 6. © 2013 SAP AG. All rights reserved. 8 Social Media in Learning & Talent Development – Use Cases Use Cases On-Demand Learning1 Integrated Search (Informal & formal) EPSS – Help & Learn context sensitive, embedded Mobile access Microlearning (Podcasts, Videos etc.) Change Management & Communication4 Groups for projects, teams Less Mailstorm (InboxZERO) Involvement & Feedback Talent & Performance Management 5 Internal Talent marketplaces Flexible Goal Management Open Innovation6 Reloaded Idea Mgt External Co- Innovation Communities of Practice (CoP)2 Talents Onboarding (new employees) Distributed Jobfamilies Managers Teams/ Orgs Open Educational Content/ MOOCs3 Curate free Content (iTunesU, OpenMIT, Coursera) + Own Enterprise MOOC (open SAP) Blended Learning 2.03 Wikis, blogs, forums, podcasts part of design & method mix – before/ during/ after formal courses Collaborative Content Development
  7. 7. © 2013 SAP AG. All rights reserved. 10 Discussion • Deep dive to single use-cases? • With whom do you need to align in your company? • What new competencies are needed in HR? • What are barriers to implementation and how to overcome them? • How to involve older employees? • What is the Business Case? • What are your 1st steps (from personal use to pilots)
  8. 8. © 2013 SAP AG. All rights reserved. 11 Appendix • Example per use case from SAP AG
  9. 9. Thank You! Thomas Jenewein, SAP AG SAP Education thomas.jenewein@sap.com http://twitter.com/saplearn https://www.xing.com/net/sapeducation https://www.xing.com/net/pe20 Further Ressources: • Global SAP Education Community • Social Media in Learning and Talent Development (recently published in the "People Development Handbook 2013”) • Personalentwicklung 2.0 (German); with Prof. A. Trost mit Artikeln & 29 Authors like Josh Bersin, Prof. Seufert, Jochen Robes etc.
  10. 10. © 2013 SAP AG. All rights reserved. 13 On-Demand Learning Integrated Search 1 Suche (informelle & formelle Quellen) • Formal, informal; structured, unstructured integrated
  11. 11. © 2013 SAP AG. All rights reserved. 14 On-Demand Learning Electronic Performance Support (SAP Workforce Performance Builder) • User generated content: comments, rating, own contributions / media • Crowd-sourcing – search for experts • Learning and informing during the job • Needs to be integrated into work processes & infrastructure • Context relevant links to relevant discussion forums 1
  12. 12. © 2013 SAP AG. All rights reserved. 15 On-Demand Learning Mobile Learning 1 • Creation of Learning Content with mobile devices • Mobile consumption of learning content • Microlearning – small „nuggets“ • Integrate learning into processes & machines (QR Codes)
  13. 13. © 2013 SAP AG. All rights reserved. 16 On-Demand Learning Mobile Learning - SAP Learn Now App • “Kundenschulung auf dem Ipad” + formelle & informelle Diskussion • App incl. Demo kostenlos im iTunes Store
  14. 14. © 2013 SAP AG. All rights reserved. 17 Communities HR specific targetgroups like Top Talents/ Manager • Community: group of people who share a craft and/or a profession or common interest • Automatic creation & user management • Informal & Formal exchange • Best Practices – Debriefings • Task Management 2
  15. 15. © 2013 SAP AG. All rights reserved. 18 Communities New Hire Community at SAP (Onboarding) 2 • Formal documents, learnings, checklists • Informal networking & discussions
  16. 16. © 2013 SAP AG. All rights reserved. 19 Blended 2.0 Social Media as part of the Methodenmix 3 • Exercises or homework between courses • Access of course material and e-learning content • Exchange with peers, trainers & experts • Collaboration per course or for general access of learning program • Example: Experiential Learning is guided via hands-on practice of SAP Product knowledge in sandbox system based on case studies. Experts are available via virtual Learning Rooms to support learning
  17. 17. © 2013 SAP AG. All rights reserved. 20 Blended 2.0 Collaborative Content Development • Develop and review formal learning content in distributed teams • Deliver learning content via social media plattform or Learning Management System 3
  18. 18. © 2013 SAP AG. All rights reserved. 21 Moocs & Open Education Content Examples • MIT Open Course Ware Projekt::/ http://ocw.mit.edu/index.htm • iTunes University: http://www.apple.com/education/it unes-u/ • 100 Tools for Learning: http://c4lpt.co.uk/recommended/t op100-2010.htm • Experten auf Linkedin, XING … • openSAP: https://open.sap.com A massive open online course (MOOC) is an online course aimed at large- scale interactive participation and open access via the web. In addition to traditional course materials such as videos, readings, and problem sets, MOOCs provide interactive user forums that help build a community for the students, professors…. 3
  19. 19. © 2013 SAP AG. All rights reserved. 22 Change Management & Communication 4 • Involvement • 2 way Communication • For Teams, projects, events
  20. 20. © 2013 SAP AG. All rights reserved. 23 Talent & Performance Management • Transparent talent marketplace • Employees search options or position themself 5
  21. 21. © 2013 SAP AG. All rights reserved. 24 Plattform Talents Experience Competency Expectation Preference Reference Jobs & Projects Requirements Goals Location Level Function Supporting Measures Rules Cancelation periods Pay Voluntariness Job Change Internal Career Fairs Career Coaching Internal Employer Branding Web 2.0 Wikis Blogs Forums Microblogs Talent & Performance Management Internal Talentmarketplaces Trost, Frosch in Trost, Jenewein (2011) 5
  22. 22. © 2013 SAP AG. All rights reserved. 25 Open Innovation • Propose Innovations & Ideas • Community Rates Innovations • Maybe even funds innovations (crowndfunding) • From Innovations to simple Idea & Q&A Management 6
  23. 23. © 2013 SAP AG. All rights reserved. 26 Tools from SAP for social Learning SAP Workforce Performance Builder Authoringtool • Endusertraining, documentation • Testscripts • Output for mobile devices & social platforms, context sensitive help SAP Social Solutions • SAP Jam: Enterprise Social Networking standalone or integrated in SAPs Learning Management Systems • Dedicated social & collaboration solutions • Social media analytics and engagement

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