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This ebook shares insights on the future of customer experience and insights on how you can turn innovation into best practice, but also the why and how of SAP C/4HANA – and what this means for you. It includes industry use cases, customer case studies, a directory of our applications and more. Download this ebook to understand how you can simplify different processes and integrate front and back office, which are optimized for machine learning, internet of things and blockchain while providing insights with customer at the center. Download this ebook to turn innovation into best practice.