SAP Mobile Platform: Virtual Bootcamp – How to build your Enterprise Mobile Apps Part 1


Published on

SAP’s end to end mobile solution
SAP Fiori
SAP Sales Manager 2.5
SAP Retail Execution 3.1
B2C apps
Mobility on HANA
Windows 8 Applications
SAP Mobile RDS
SAP Store

Published in: Technology

SAP Mobile Platform: Virtual Bootcamp – How to build your Enterprise Mobile Apps Part 1

  1. 1. SAP Mobile StrategyDr. Arno Mielke,June 24, 2013
  2. 2. © 2013 SAP AG. All rights reserved. 2The information in this presentation is confidential and proprietary to SAP and may not be disclosed without thepermission of SAP. This presentation is not subject to your license agreement or any other service or subscriptionagreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any relatedpresentation, or to develop or release any functionality mentioned therein. This document, or any related presentationand SAPs strategy and possible future developments, products and or platforms directions and functionality are allsubject to change and may be changed by SAP at any time for any reason without notice. The information in thisdocument is not a commitment, promise or legal obligation to deliver any material, code or functionality. Thisdocument is provided without a warranty of any kind, either express or implied, including but not limited to, the impliedwarranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informationalpurposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in thisdocument, except if such damages were caused by SAP´s willful misconduct or gross negligence.All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differmaterially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements,which speak only as of their dates, and they should not be relied upon in making purchasing decisions.Legal disclaimer
  3. 3. © 2013 SAP AG. All rights reserved. 3TrendsBig DataMobile meets HANAMobileCommerceeverywhereNFCor other technologiesCloudPlatform and Services3D Viewerin Use Case ContextMulti ModalControlVoice Control, Gesture,…SocialMobile Social AppsM2MInternet of ThingsLocationBasedServiceGeo, ILS,…AugmentedRealityin Use Case context
  4. 4. © 2013 SAP AG. All rights reserved. 4Mobile ManagementMarket-Shares (MDM)1. SAP 16.4%2. Microsoft 6.7%3. MobileIron 6.6%4. Good 6.4%5. Airwatch 4.5%6. Symantec 4.1%7. HP 4.0%8. SOTI 3.2%9. Boxtone 3.0%10.IBM 2.7%Market Analysts are Validating SAP is #1 in MobileMobility Report“Mobile Device Management isDead. Long Live EnterpriseMobile Management!”“WINNERS”SAPAntennaBoxtone#1Gartner ranks SAP as theindustry leader in MobileApp Platforms.Completeness of VisionAbility to ExecuteSource: IDC Report, September 2012.SAP is the only vendor in leaderquadrant for both of Gartner’sMobile Magic Quadrants:MDM and MADPSource; Gartner, April 2012 & May 2013
  5. 5. © 2013 SAP AG. All rights reserved. 5Over 6000 SAP Mobile Customers
  6. 6. © 2013 SAP AG. All rights reserved. 6Industry leader with largest ecosystemSAP Broad Mobile EcosystemMobile OS& DevicesSystem Integrators& ISVsMobileDevelopment ToolsManaged Mobility
  7. 7. © 2013 SAP AG. All rights reserved. 7SAP’s end-to-end mobile solutionSAP StoreSAP Mobile PlatformSAPBusiness SuiteSAP HANA &Other Databases3rd PartyApplicationsLoB/Industry/IoT Apps Consumer Apps Analytic AppsPresentation FrameworksApplication ServicesFoundation ServicesSAP Mobile SecureApp CatalogDeviceAppsSAP ServicesManagedMobilityStrategyServicesImplementationServicesRDSThird Party App Dev ToolsSAP App Dev ToolsThingsSAP MobileServicesSAP Machine-to-Machine PlatformBIConnectivitySupport forAll PopularDevicesInstantMobilizationFull-ServicePlatformBackendagnostic
  8. 8. © 2013 SAP AG. All rights reserved. 8MobileEmployee & Manager Employees and Managers Often casual use, self service High Number of users crosscompany, potential to improveuser satisfaction significantly Mobile Analytics important for all,especially ExecutivesDifferent groups of target users for MobileMobileWorker Mobile Worker in Plant, FieldService, etc., but also Sales App often supporting complexBusiness Processes, guiding usersthrough their day High potential to transform workexperience with Mobile...MobileConsumer Consumers have high expectationsregarding ease of use Mobile in B2C can be transformationalopportunity for company In some industries target audience isDistributor, Channel Partners, etc.instead of Consumer…Different use cases require different approaches & solution capabilities
  9. 9. © 2013 SAP AG. All rights reserved. 9Mobile apps offered by SAPFinanceHRManufacturingSupply Chainand ProcurementServiceLOB AppsInformationTechnologySalesAnalyticsSAP CartApprovalSAP Sanctioned-Party ListSAP TransportNotification andStatusSAP TransportTenderingSAP InventoryManager*SAPBusinessObjects ExplorerSAPBusinessObjectsMobileSAP Strategy ManagementSAP Employee LookupSAP HRApprovalsSAP InterviewAssistantSAP LearningAssistantSAP LeaveRequestSAP Manager Insight SAP TimesheetSAP Travel ReceiptCapture*SAP TravelExpense Approval*SAP Travel ExpenseReport*SAP WorkManager*SAP CRMService Manager*SAPReplication ManagerSAP TDMSManagerSAP User Experience MonitorSAP IT ChangeApprovalSAP IT IncidentManagementSAP System MonitoringSAP WorkDeckSAP NetWeaverPortalTwoGo by SAPSAP Customerand ContactsSAP Customer BriefingSAP Customer Financial FactSheet*SAP ERP OrderStatusSAP MaterialAvailabilitySAP Sales OrderNotificationSAP ERP QualityIssueSAP EHS SafetyIssueSAP InventoryManagerSAP VisualEnterprise ViewerSAP WorkManager*SAP RoundsManagerSAP CRM ServiceManager*SAP CustomerFinancial FactSheet*SAP GRCAccessApprover*SAP GRC PolicySurveySAP PaymentApprovalsSAPReal-SpendSAP TravelExpenseApproval*SAP TravelExpenseReport*SAP Travel ReceiptCapture*SAP Sales DiarySAP ReceivablesManagerTwoGo bySAPSAPNetWeaverPortalSAP Account IntelligenceSAP SalesManagerSAP FioriSAP FioriSAP FioriSAP Sales CompanionSAP Sales PipelineSimulator
  10. 10. © 2013 SAP AG. All rights reserved. 10A collection of apps with a simple and easy to use experiencefor broadly and frequently used SAP software functions thatwork seamlessly across devices – desktop, tablet, or smartphone.Introducing SAP Fiori
  11. 11. © 2013 SAP AG. All rights reserved. 11Role AppsManager Approve Requests ● Approve Leave RequestsApprove Travel Requests ● Approve Travel ExpensesApprove Timesheets ● Approve Shopping CartsApprove Purchase Orders ● Approve RequisitionsApprove Purchase Contracts ● My SpendEmployee My Timesheet ● My Leave Requests ● My Travel RequestsMy Paystubs ● My BenefitsMy Shopping Cart ● Track Shopping CartsSales Representative Create Sales Orders ● Change Sales OrdersTrack Sales Orders ● Track Shipments ● Customer InvoicesCheck Price and AvailabilityPurchasing Agent Track Purchase Order ● Order from RequisitionsIntroducing SAP Fiori: 25 Apps
  12. 12. © 2013 SAP AG. All rights reserved. 12SAP Fiori Implementation Projects
  13. 13. © 2013 SAP AG. All rights reserved. 13SAP Fiori – Home Page
  14. 14. © 2013 SAP AG. All rights reserved. 14SAP Fiori – My Timesheet
  15. 15. © 2013 SAP AG. All rights reserved. 15SAP Fiori – Approve Travel Expenses
  16. 16. © 2013 SAP AG. All rights reserved. 16SAP Fiori – Shopping Cart Approval
  17. 17. © 2013 SAP AG. All rights reserved. 17My files – any deviceAccess personal business documentsinstantly on your laptop or any mobiledevice.Corporate content accessDiscover and access content fromcorporate document managementsystems.Share my filesShare files with teams, colleagues,and business partners fromanywhere.SAP Mobile DocumentsHTTP XMLiWorkSAP Mobile Documents is designed for enterprise deployments where collaboration, security, and controlof business content are critical. Users enjoy anytime, anywhere access to view and collaborate onpersonal and corporate content, in an easy-to-use, native mobile app.
  18. 18. © 2013 SAP AG. All rights reserved. 18SAP Mobile DocumentsMy DocumentsAccess your documentsinstantly on any device (PC,Laptop, Smartphone andTablet)Share DocumentsShare your documents withcolleagues or businesspartnersMobilize BusinessContentDiscover and access contentfrom corporate documentmanagement system (e.g.Microsoft Sharepoint or SAPNetWeaver Portal)Cloud and On-PremiseFree choice of deploymentoptions: cloud, on-premise orhybrid (access your on-premise data utilizing SAPNetWeaver Cloud services)Standards BasedUtilize industry standardCMIS to ensure broadinteroperabilityIntegrate with SAP andnon-SAP solutions using aCMIS based SDKCorporate Security and Compliance• Highest security standards for business practice• Document level security• Policy and compliance management with SAP AfariaCorporate Security and Compliance• Highest security standards for business practice• Document level security• Policy and compliance management with SAP Afaria
  19. 19. © 2013 SAP AG. All rights reserved. 19How “Syclo” Process Applications Impact the Value ChainBenefits Reduce amount of trips to customer to fulfillparts and complete repairsCost-Efficient Service DeliveryBenefits Increased satisfaction from moreaccurate first-time fixesCustomer SatisfactionBenefits Lower inventory holding costs, operationalcosts, including labor costsOptimized InventoryParts Logistics /WarehousingBenefits Lower maintenancecosts Higher equipmentuptimeOptimized AssetMaintenanceSAP Work ManagerSAP CRMService ManagerSAP Inventory ManagerProvides Insight into Enterprise Data at the “Point of Service” to Increase Efficiency and EffectivenessReal TimeCustomer DataBenefits Up to date customer, product &pricing informationSAP Rounds ManagerCustomerServiceField ServiceEnterpriseAssetsField Sales Finance /ControllingSAP Sales Manager
  20. 20. © 2013 SAP AG. All rights reserved. 20SAP Sales Manager 2.5Factsheet Long sales rep’s call planning and execution Unable to get full customer view while in front of the customer Slower sales cycle because unable to create quotes & orders from mobile device Unable to Geo Lookup Customers and contactsMobile Business ImpactTypical Business ChallengesFeatures and CapabilitiesFacts & Figures Account, Contact, Lead, Opportunity, Activity, Quotes & Orders, CRM Calendar Sales Tools – including Account Factsheet, Surveys , Marketing Attributes, Calendar,Attachment viewing Multi-Language Support Find Leads, Customers “Near Me” Find driving directions to customer addressesEnable Sales Reps to execute Lead-to-Order Sales processes from a mobile device. Itprovides Account, Contact, Lead, Opportunity management supporting Call Planning andExecution process and helps Sales Rep create Quotes & Orders directly from device.This app helps Sales Rep to become more productive in both online or offline mode. Themobile device provides Mapping and Internet support . By creating Quotes and Ordersdirectly from device, it accelerates the Sales Cycle.The app will be available in multiple languages to support most geographically dispersedsales teams Role: Sales Representative Target Segment: LoB Sales; Cross Industries Version: 2.5 Planned Availability: Q3 / 2013 Prerequisites:SMP 2.3SAP CRM 7.0 Ehp1OR SP05 (or above)Optional: ECC 6.0 (for ERP Integration) Mobile Device Support:Apple iOS 6+ (Phone & Tablet)Android 4+ (Phone & Tablet) Language SupportEnglish, German, French, Spanish, Portuguese,Korean, Japanese, Simplified ChinesePlanned innovations
  21. 21. © 2013 SAP AG. All rights reserved. 21SAP Retail Execution 3.1• Create and manage visits, activities and your calendar• Monitor key areas at stores via audits and surveys• View promotion calendar• Monitor key performance metrics• History of previous visits, orders, notes, photos and videos• View and manage customer, contacts• Create and manage orders, credits and returns• Manage trade assets• View store binder for sales assetsSAP Retail Execution provides sales representatives and merchandisers all the data,tools, and insight they need to manage their visits in retail stores.
  22. 22. © 2013 SAP AG. All rights reserved. 22Pre-built and customizable B2C apps Pre-built Solutions – Banking, Telco, Utilities, Retail and CP Scope of Channels – Apps, Mobile Web, SMS, Web Scale of Service – Millions of users Full solutions – including Self Care and Back Office portals Span of Platform – Supports business logic, transactions,standards-based integration to any back-end Application services for:– Customer loyalty– Coupons– Mobile wallet and account management– Multi-channel access Write Native or HTML5 apps using industry standard ApacheCordova containerConsumer app capabilities
  23. 23. © 2013 SAP AG. All rights reserved. 23SAP Consumer Mobile Solutions..Agile and flexible for faster time to value• Personalized productrecommendation• Personalized offers• Digitize loyalty cards• Loyalty wallet: multipleloyalty programs• Personalized offers andcoupons• Shopping list• Store locator• Product catalog• Product inventory andprice• Shopping list• Consumer profile andpreferences• Payment wallet• Multiple paymentinstruments includingstored value account,credit card, bank ACH,etc.• POS integrationDeliver custom branded mobile app/web experiences with modular services• NFC integration• Barcode/QR Code Scans• Location services (LBS,ILS)• Alerts and pushnotifications•Precision Marketing Mobile Loyalty Mobile Shopping Mobile Payment Value Add Technology** Build or PartnerQ3/13
  24. 24. © 2013 SAP AG. All rights reserved. 24SAP Customer LoyaltyHelping our customers increase customer loyaltyUpdated: 22Jan2013 Drive customer loyalty by increasing engagement and enablingconvenient shopping experience Increasingly mobile consumer base expecting easy access todigitized content on device of choice Complexity of deploying mobile applications to a highly diverseconsumer base w.r.t. mobile devicesTypical Business ChallengesKey Capabilities & FactsEnable retailers, banks, and telcos to mobilize their loyalty strategiesand increase customer engagement: Offers – targeted & mass offers, scan at POS Digital Wallet – digitize plastic cards Loyalty Account Management – conveniently review loyalty accountpoints, status, and rewards Shopping List - manage shopping list Store Locator – search and view store details
  25. 25. © 2013 SAP AG. All rights reserved. 25Mobility on HANASAP Precision MarketingSAP Liquidity Risk ManagementSAP Receivables ManagerSAP Fraud ManagementSAP Account intelligence...This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This documentis provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
  26. 26. © 2013 SAP AG. All rights reserved. 26Available Windows 8 Applications• SAP Learning Assistant• SAP Interview Assistant• SAP Manager Insight• SAP WorkDeck• SAP Customer Financial Fact Sheet• SAP GRC Policy Survey2
  27. 27. © 2013 SAP AG. All rights reserved. 27Planned new Windows 8 Applications“SAP CustomerFinancial Fact Sheet”On Windows Phone 8“SAP EMR Unwired”“SAP Sales PipelineSimulator”Now Availablein MSFT StoreApplicationsincludingsocial mediaPlanned innovations
  28. 28. © 2013 SAP AG. All rights reserved. 28 Mobile device management out ofthe box Highly modular with options fordeployments on premise and onappliance 43 instant-value mobile apps acrossmultiple business functions Modular approach Start with oneapp and add more SAP Mobile platform (SUP and NWGateway) out of the box Set up the base to run sap mobileapps, partner apps and custom buildapps Create custom BI mobile reportsand custom mobile apps withembedded analytics Visualize big data from SAP HANAon mobile Set up the base to mobilize yoursales force with SAP CRM salesmobile solution Deploy an out-of-the-box mobileWork Manager solution in as little astwo weeks Customizable solution based onSyclo Agentry platformSAP Mobile rapid-deployment solutionsSAP Mobile Platform RDSSAP Work Manager RDSMobile Analytics RDS SAP Mobile Sales RDSSAP Afaria RDSMobile Apps & Infra. RDSRapidly deploy enterprise scalemobile platform and applicationsNewNew
  29. 29. © 2013 SAP AG. All rights reserved. 29SAP Store for mobile appsDiscover, evaluate, buy, and deploy mobile apps from SAP and partnersVisit or scan these QR codes: Apple iOS AndroidSAP enterprise-ready app store: Mobile apps from SAP and certified apps frompartners Support for enterprise buying and evaluationprocesses Ability to search, browse, download, and deployapplications In product discovery – access SAP Store viaSAP Afaria Availability via SAP Store Web site and on device
  30. 30. © 2013 SAP AG. All rights reserved. 30SAP Enterprise StoreHow the customer engagesDiscoverSAP Enterprise Storepowered by SAP StoreBuy Configure DistributeSAP Store3rd Party AppsDistribute apps to manageddevicesConsume directlyby employees onunmanaged devicesPosition apps to theecosystemCustomer developed AppsYouTube video link -
  31. 31. © 2013 SAP AG. All rights reserved. 31Future Outlook
  32. 32. Thank youContact information:Dr. Arno MielkeDirector, Mobile Solution ManagementDietmar-Hopp-Allee 16D-69190 Walldorf+49 6227 7-45472
  33. 33. © 2013 SAP AG. All rights reserved. 33© 2013 SAP AG. All rights reserved.No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG.The information contained herein may be changed without prior notice.Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.National product specifications may vary.These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, andSAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth inthe express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and othercountries.Please see for additional trademark information and notices.