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Ryan Ocampo Resumew


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Ryan Ocampo Resumew

  1. 1. Ryan C. Ocampo 55 Centennial Drive Hammonton, NJ 08037-2113 (609) 864-6801 Objective Obtain a challenging hospitality position that will effectively maximize outside experience in meeting the demands of a fast-paced work environment. Strong communication skills combined with intense focus on creating an outstanding customer experience. A highly motivated individual eager for a career in the hospitality industry. Experience Borgata Hotel Casino & Spa Front Desk Representative Atlantic City, NJ March 2014-Present • Process guest arrivals, departures, revising in-house reservations, and financial transactions according to Borgata’s stand operating procedures • Works diligently to support the “One Borgata Way” culture & team philosophy • Empathetically listen to guest inquiries and provide appropriate responses in accordance to The Borgata’s commitment to customer service • Maintain comprehensive knowledge of casino/hotel services, room types and amenities, locations, and property offerings • Evaluates and adjusts the amount of complimentary dollars issued in order to maintain customer profitability by utilizing LMS and ACSC system • Review and analyze room revenue, room status, and productivity and occupancy reports • Improves guest experience by building and maintaining congenial relationships Posh Wash & Express Lube Supervisor Stratford, NJ September 2010- January 2014 • Ensure customer satisfaction at the highest level through effective services and repairs • Maintain and manage a daily record of repairs and services of vehicles undertaken and completed • Coordinate automotive repair and maintenance services to obtain maximum utilization of automotive equipment and prevent operational delays in other departments • Develop and train service technicians on company’s policies and procedures
  2. 2. • Exceed customers’ expectations with in-depth automotive repair knowledge by building customer relationships and frequently serve as a liaison between technicians and customers • Thoroughly guide customers on routine maintenance practices • Create goals and objectives, including up-selling merchandise and services and implement sales to promote and maintain business • Maintain inventory of merchandise, tools, and necessary service parts STS Tire Automotive Service Technician Sicklerville, NJ September2009-September 2010 • High level of skill and knowledge to diagnose and service automotive and mechanical issues • Perform vehicle inspections to identify necessary repairs • Inform customers on work performed, overall vehicle condition, and prospect repair requirements • Support customer relations by efficiently responding to customer inquiries • Maintained sufficient inventory levels of merchandise and tools daily Honda of Turnersville Automotive Service Technician Turnersville, NJ April 2008- September 2009 • Full automotive troubleshooting and testing including routine inspections/maintenance • Perform work specified on maintenance and repair orders with efficiency and in accordance with dealership and factory standards • Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing technology • Provide sincere, quality and consistent customer service to customers • Explain mechanical diagnoses and required repairs in a non-technical manner towards customers • Ability to handle multiple auto, mechanical, and customer related issues simultaneously Education Hammonton High School Hammonton, NJ 2006-2007 • High School Diploma Pennco Tech Blackwood, NJ 2007-2008 • Automotive Technology Certification
  3. 3. Reference Available Upon Request