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Continuous improvement from the trenches - Elabor8 Lunch and Learn Meetup - 31_01_2017

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Improving as an organisation is hard. What’s even harder is continuously improving an organisation. Continuous improvement is key to any Agile transformation, because in order to improve our processes we must constantly challenge the ingrained practices and rigid ways of working. But how do we do this?

In this talk will discuss how we have employed continuous improvement practices such as Retrospectives, Lean Coffee, Lunch and Learns, Team 1:1s, and Guilds, in order to fast-track Agile transformations. By implementing these practices you too can go beyond mere Agile adoption.

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Continuous improvement from the trenches - Elabor8 Lunch and Learn Meetup - 31_01_2017

  1. 1. Continuous improvement from the trenches Ryan McKergow ryanmckergow rmckergow elabor8 elabor8
  2. 2. Feel all too familiar?
  3. 3. Change is emotional Morale Shock Denial Time Frustration Depression Experiment Decision Integration The Kübler-Ross change curve
  4. 4. What change really looks like Refer to this blog by @pawelbrodzinski: http://bit.ly/why-we-fail-to-change Performance Time Start Agile Transformation
  5. 5. What inevitably happens... Performance Time Start Agile Transformation Change agent fired Refer to this blog by @pawelbrodzinski: http://bit.ly/why-we-fail-to-change
  6. 6. Kaizen vs Kaikaku Kaizen: Japanese word for “incremental change” or “continuous improvement” Kaikaku: Japanese word for “radical change”
  7. 7. Kaizen vs Kaikaku Refer to this blog by @pawelbrodzinski: http://bit.ly/why-we-fail-to-change Performance Time Start Agile Transformation
  8. 8. Continuous improvement is everyone’s responsibility
  9. 9. 5 Continuous Improvement Techniques from the trenches
  10. 10. 1 Retrospectives
  11. 11. Remember this?
  12. 12. Too busy to improve on this format? What worked well? What didn’t worked well? What’s puzzling me?
  13. 13. Appreciative Retrospective past iteration the future strengths successes events
  14. 14. Appreciative Retrospective – In real life
  15. 15. Celebration Grid – Celebrate Learning!
  16. 16. Celebration Grid – Celebrate Learning!
  17. 17. Celebration Grid – Celebrate Learning! Check out the video that we missed watching today: https://www.youtube.com/watch?v=MNkTgMUQGDE
  18. 18. Celebration Grid – In real life
  19. 19. Ready to try something new? Retro formats to check out: • https://elabor8.com.au/retrospectives-a-fresh-look • https://elabor8.com.au/retrospectives-strike-back-new- formats/ • https://elabor8.com.au/team-culture-retrospective/ • http://retrospectivewiki.org/index.php?title=Retrospecti ve_Plans • http://www.funretrospectives.com/ • https://jayhyett.wordpress.com/
  20. 20. 2 Lean Coffee
  21. 21. How does it work?
  22. 22. Lean Coffee – In real life
  23. 23. Lean Coffee – In real life
  24. 24. How to setup Lean Coffee • Find the following: People who are interested Venue that works for the group Frequency that works for the group • Limit the amount of people (~8 works well for us) • Nominate a facilitator each time • Keep track of actions
  25. 25. 3 Team 1:1s
  26. 26. Team 1:1s – In real life
  27. 27. Team 1:1s – In real life Leon Ryan Princy Vinh Miles Leon 2pm 15/9 2pm 17/9 Ryan 3pm 14/9 10am 9/9 11am 10/9 Princy Vinh 10am 12/9 Miles
  28. 28. Team 1:1s – In real life
  29. 29. My feedback “Be careful not to be dismissive of non-Agile approaches, particularly dismissive to people. Gain an understanding of what are the pros & cons of all approaches and where each is appropriate.” (Vinh – Business Analyst)
  30. 30. My feedback “Learn to stand up for yourself more when you have a strong opinion, especially when working with strong personalities.” (Leon – Developer)
  31. 31. How to setup Team 1:1s • Find people who are interested • Be proactive in scheduling them • Put thought into your feedback • Push past the awkwardness • Remember to say thank you
  32. 32. How to setup Team 1:1s Leon Ryan Princy Vinh Miles Leon 2pm 15/9 2pm 17/9 Ryan 3pm 14/9 10am 9/9 11am 10/9 Princy Vinh 10am 12/9 Miles
  33. 33. How to setup Team 1:1s • Find people who are interested • Be proactive in scheduling them • Put thought into your feedback • Push past the awkwardness • Remember to say thank you
  34. 34. 4 Guilds (aka Communities of Practice)
  35. 35. How do they work?
  36. 36. Guilds – In real life – The Presenters Guild
  37. 37. Guilds – In real life - #guild-delivery
  38. 38. How to setup a Guild • Find the people who share a common passion • Work out what works best for the Guild - Chatting on Slack / Yammer / Skype - Regular catch ups (i.e. Lean Coffee) - Practice your skill set together • At least 1 person driving the Guild initially • But… plan for a successor/s
  39. 39. Want to know more? Check our Emily Webber’s slides from YOW! Brisbane 2016: http://yowconference.com.au/slides/yow2016/We bber-CommunitiesOfPractice.pdf
  40. 40. 5 Lunch and Learns
  41. 41. Lunch and Learns – In real life
  42. 42. Lunch and Learns – In real life
  43. 43. Lunch and Learns – In real life
  44. 44. Lunch and Learns – In real life
  45. 45. How to setup Lunch and Learns Gaining buy in / support: 1. Get support from your team / leadership 2. Look for alignment with leadership’s goals 3. Identify support from within How to build excitement: 4. Always keep promoting the Lunch and Learns 5. Mix the topics to keep everyone interested 6. Value community discussion
  46. 46. How to setup Lunch and Learns How to maintain momentum: 7. Invite speakers from outside your organisation 8. Plan for successor/s  Fresh perspective Just remember… 9. It’s about helping others, it’s not about you
  47. 47. 5 Continuous Improvement Techniques from the trenches 1. Retrospectives 2. Lean Coffee 3. Team 1:1s 4. Guilds 5. Lunch and Learns
  48. 48. Continuous improvement is everyone’s responsibility
  49. 49. Thank you Ryan McKergow ryanmckergow rmckergow elabor8 elabor8

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