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Continuous improvement at scale - Agile Australia - 20-06-2016

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Retrospectives are one of the most effective continuous improvement practices, but how do you scale them beyond your team? This is the problem I faced when running regular retrospectives with more than 50 people. With many large organisations scaling Agile or adopting the likes of SAFe, we are going to run into this problem much more frequently. After all, we must not forget that Agile is underpinned by the ethos of reflection and improvement.

During this talk, I will discuss how companies like Spotify and experts like Ben Linders have implemented scaled retrospectives, and where their stories have helped us and what didn’t work for us. I will share some practical tips on how we’ve run awesome scaled retrospectives and avoid wasting everyone’s time. Learn how you too can improve your entire organisation, not just your development team.

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Continuous improvement at scale - Agile Australia - 20-06-2016

  1. 1. Continuous improvement at scale Ryan McKergow ryanmckergow rmckergow
  2. 2. think sharp rmckergow UniSuper Digital program MemberOnline team Services team EmployerOnline team Single member view team Program manager
  3. 3. think sharp rmckergow MemberOnline
  4. 4. think sharp rmckergow Team retro: December 2014
  5. 5. think sharp rmckergow More team retros…
  6. 6. think sharp rmckergow More team retros…
  7. 7. think sharp rmckergow Let’s fast forward a bit…
  8. 8. think sharp rmckergow First program retro: September 2015
  9. 9. think sharp rmckergow First program retro:
  10. 10. think sharp rmckergow What happened next?
  11. 11. think sharp Challenge 1: It’s hard to focus on continuous improvement with an imminent release
  12. 12. think sharp Challenge 2: You can make retros “cool”, but if there’s no action they’re not valuable
  13. 13. think sharp rmckergow What did we do?
  14. 14. think sharp How do others run retrospectives at scale?
  15. 15. think sharp rmckergow Large Scale Scrum (LeSS)
  16. 16. think sharp rmckergow Retrospectives of retrospectives (As described by Ben Linders)
  17. 17. think sharp rmckergow Spotify
  18. 18. think sharp rmckergow Spotify: Retrospective at scale - 2013
  19. 19. think sharp rmckergow Scaled Agile Framework (SAFe)
  20. 20. think sharp How did we run retrospectives at scale going forward?
  21. 21. think sharp rmckergow We adopted the concept of: “Overall Retrospective” … from Large Scale Scrum (LeSS)
  22. 22. think sharp rmckergow We adopted the concept of: “Everyone involved (including leadership)” … from Retrospectives of retrospectives
  23. 23. think sharp rmckergow We adopted the concept of: “Preparation and multiple facilitators” … from Spotify’s retrospective at scale
  24. 24. think sharp rmckergow We adopted the concept of: “Improvement cards” … from Scaled Agile Framework (SAFe)
  25. 25. think sharp rmckergow Program retrospectives: Early 2016
  26. 26. think sharp rmckergow Program retrospectives: Early 2016 1. Setting the stage (5 minutes – whole group) 1. Gather data (25 minutes – 2-3 groups) 1. Generate insights & decide what to do (25 minutes – whole group) 2. Close (5 minutes – whole group)
  27. 27. think sharp rmckergow Program retrospectives: Early 2016 1. Setting the stage (5 minutes – whole group) 1. Gather data (25 minutes – 2-3 groups) 1. Generate insights & decide what to do (25 minutes – whole group) 2. Close (5 minutes – whole group)
  28. 28. think sharp rmckergow Program retrospectives: Early 2016 1. Setting the stage (5 minutes – whole group) 1. Gather data (25 minutes – 2-3 groups) 1. Generate insights & decide what to do (25 minutes – whole group) 2. Close (5 minutes – whole group)
  29. 29. think sharp rmckergow Program retrospectives: Early 2016
  30. 30. think sharp rmckergow Program retrospectives: Early 2016 1. Setting the stage (5 minutes – whole group) 1. Gather data (25 minutes – 2-3 groups) 1. Generate insights & decide what to do (25 minutes – whole group) 2. Close (5 minutes – whole group)
  31. 31. think sharp rmckergow Program retrospectives: Early 2016
  32. 32. think sharp How you can run awesome retrospectives at scale
  33. 33. think sharp elabor8 Preparation
  34. 34. think sharp elabor8 Multiple facilitators
  35. 35. think sharp elabor8 Multiple groups
  36. 36. think sharp elabor8 Engagement from everyone
  37. 37. think sharp elabor8 Relentless focus on actions
  38. 38. think sharp How you can be awesome at Continuous improvement at scale 1. Preparation 2. Multiple facilitators 3. Multiple groups – diverge  converge 4. Engagement from everyone 5. Relentless focus on actions
  39. 39. elabor8.com.au Thank you Ryan McKergow ryanmckergow rmckergow
  40. 40. think sharp rmckergow Image references 1. Unisuper.com.au. (2016). [online] Available at: http://www.unisuper.com.au/~/media/images/super%20informed%20enews/2016%20may/responsive- screens-blank-1000wide-2.png?la=en [Accessed 22 May 2016]. 2. 45.media.tumblr.com. (2016). [online] Available at: https://45.media.tumblr.com/374f603eeedb5a447224ba5100dc3d93/tumblr_n0wpahcvlG1toe3mso1_50 0.gif [Accessed 23 May 2016]. 3. Media.giphy.com. (2016). [online] Available at: https://media.giphy.com/media/5x89XRx3sBZFC/giphy.gif [Accessed 26 May 2016]. 4. Klick.com. (2016). [online] Available at: https://www.klick.com/health/wp-content/uploads/2015/07/video- pause.jpg [Accessed 26 May 2016]. 5. Scaledagileframework.com. (2016). [online] Available at: http://www.scaledagileframework.com/?wpdmact=process&did=MTExLmhvdGxpbms= [Accessed 26 May 2016]. 6. Less.works. (2016). [online] Available at: http://less.works/resources/less-framework.png [Accessed 26 May 2016]. 7. Spotifylabscom.files.wordpress.com. (2016). [online] Available at: https://spotifylabscom.files.wordpress.com/2014/09/spotify-engineering-culture-part2.jpeg [Accessed 26 May 2016]. 8. Anon, (2016). [online] Available at: http://joakimsunden.com/wp-content/uploads/2013/01/Presenting- breakout-sessions.jpg [Accessed 26 May 2016].

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