Airport IT&T 2013 Pedro Casimiro

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Airport IT&T 2013 Pedro Casimiro

  1. 1. Automation of Check-In & Drop-Off Processes at Brussels Hub Pedro Casimiro Manager Ground Product and Processes & Charter Stations, Ground Operations Brussels Airlines
  2. 2. Automated check-in & bag drop off at BRU hub Pedro Casimiro 26 NOV 2013
  3. 3. Alternative check-in ways: The present & future • Online check-in (w/push email as option) • Mobile check-in • Cuss check-in • Automated check-in (as of JAN 2014) • Advanced purchase of X-BAG • Sms/email notifications of Irregularities
  4. 4. Automated bag drop off: Info to pax
  5. 5. Automated bag drop off: General usage info  >190.000 pax served since March 2013  Average bag transaction around 62 sec.  >94% success rate (eligible pax)
  6. 6. Automated bag drop off: Eligible pax     SN, LX & OS pax out of BRU All travel classes free-baggage allowance Individual pax/groups/charter ops European routes
  7. 7. Automated bag drop off: Utilization  Combined 1-step & 2-step approach  Automated/manned check-in desk utilization
  8. 8. Automated bag drop off: Customer satisfaction     Easy & simple to use Queuing times reduced Transaction times reduced Passenger in full control of check-in process
  9. 9. Automated bag drop off: Customer survey       Respondents rate Scan&Fly with an average score of 8,4 All of the respondents were pleased to find Scan&Fly at BRU 26 prefer it above a manned desks, 50 prefer it in case of queues at the manned desk, 5 do not prefer it 80 respondents think it is of value, 1 does not All of the respondents would recommend it to others 9 have used self bag drop at other airports before
  10. 10. Automated bag drop off: Airline setup • Previous setup • Today’s setup + 6 Scan & Fly’s Lower operational cost Lower queuing & transaction times
  11. 11. Automated bag drop off: The Customers
  12. 12. Automated bag drop off: The future • Increase share of automated use • Available for other Star Alliance carriers • X-Bag payment available • North Atlantic ops
  13. 13. Thank you

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