Airport IT&T 2013 Antoine Rostworowski

1,178 views

Published on

Published in: Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,178
On SlideShare
0
From Embeds
0
Number of Embeds
238
Actions
Shares
0
Downloads
39
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Airport IT&T 2013 Antoine Rostworowski

  1. 1. Technology and Innovation, Serving Passenger Experience and Improved Operations: The Innovative YUL Trans Border Process Antoine Rostworowski Director, Industry Relations Aéroports de Montréal (ADM)
  2. 2. NOVEMBER 26 2013 THE INNOVATIVE YUL TRANSBORDER PROCESS CUTTING EDGE PROCESSES, TECHNOLOGY & INNOVATION IMPROVED PASSENGER EXPERIENCE & OPERATIONS Antoine Rostworowski, Director, Industry Relations AIRPORT IT & T 2013, COPENHAGEN, DENMARK
  3. 3. AÉROPORTS DE MONTRÉAL - ADM MONTREAL INTERNATIONAL AIRPORTS AUTHORITY ADM - A private not-for-profit corporation Management, operation, and development under the terms of a 60 (+20) year lease signed with Transport Canada in 1992 Montréal–Pierre Elliott Trudeau International Airport – YUL (passenger) Montréal–Mirabel International Airport – YMX (cargo and industrial) 14 million pax (#3 Canada) Transit: 14% Annual long-term growth: ±2.5% Meeters & greeters: 4.9 M 30 airlines 134 non-stop destinations Capital program 2000-2010: $1.5 G ($40 M for the Aérotrain station) 2011-2016: $1.0 G AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 3
  4. 4. Airport layout DOMESTIC 38% INTERNATIONAL 38% TRANSBORDER 24% 4 AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 4
  5. 5. WHY COMMON USE INSTALLATIONS? ADM’s objectives for the management of passenger systems :  Infrastructure and resource optimization  Increased operational flexibility  Cost reductions for airlines integrating technology to the passenger process  Changes in the Industry & Processes AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 5 5
  6. 6. IMPACT ON AIRPORT PROCESS Flexibility in installations Increase in common use equipment :  check-in  kiosks  gates baggage room AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 6
  7. 7. OUR NEW SELF-SERVICE WORLD RESTAURANT IPAD MENUS ATM VIRTUAL SHOPPING GAS STATION GROCERIES MOVIES TRANSPORTATION BUS, TRAINS AIRLINES, AIRPORTS AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 7
  8. 8. SELF-SERVICE PROFILE  More than 2.4 million CUSSK transactions in 2012 (35% pax)  127 CUSS kiosks  Over 60% of check-in transactions done using self-service  All kiosks allow for bag-tag printing  Common bag-drops introduced in all sectors  Self service bag drop deployed in 2011  ABC & APC AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 8
  9. 9. MORE CHOICES FOR PASSENGERS WEB CHECK-IN ABC MOBILE CHECK-IN COMMON BAG-DROP OFF-SITE CHECK-IN E-BOARDING PASS SELF-TAGGING SMS ALERTS CUSSK AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 9
  10. 10. BAGGAGE TAG ACTIVATION: TAG LIFE CYCLE Printing at kiosk or elsewhere: status Inactive Application by passenger or agent assisted: status Inactive Acceptance of tagged bags at drop point: validation and tag status change to Active by agent (carrier representative) AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 10
  11. 11. COMMON & SELF SERVICE BAG-DROP EVOLUTION YUL Bag-drops Extra Functionalities • Staffing • Bag weight collection • Generic versus dedicated • Self service • Rules of acceptance • Bag-tag printing AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 11
  12. 12. TYPE OF INSTALLATIONS FOR BAG-DROPS Traditional counters 2005 2008 2009 2012 AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 12
  13. 13. 2013 DROP / COFELY AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 13
  14. 14. NEW MONTREAL-TRUDEAU U.S. BORDER FACILITY  29,500 DEPARTURES  90,000 TRANSIT  1.7 MILLION PAX  26 DESTINATIONS  11 AIRLINES AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 14
  15. 15. A NEW PROCESS PAX ENTRANCE US CUSTOMS CATSA DYNAMIC Process DISPLAYS COMMON BAG DROP CUSSK & CUTE AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 15
  16. 16. PASSENGER PROCESS PROCESS WITH BAGS AGENT SCANS BP & BAG TAG Holding Area Baggage Sortation AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 16
  17. 17. INTEGRATING BARCODES IN THE PROCESS PASSENGER TRACKING POINTS Baggage drop-off PAX Entrance Security checkpoint YUL is 100% 2D compliant U.S Customs Secondary screening Duty Free entrance Self scan AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 17
  18. 18. WAITING TIME DISPLAY AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 18
  19. 19. BAG DROP PROCESS ONCE IN THE BAGGAGE ROOM THE BAGS ARE Generic agent scans boarding pass Generic agent scans bag tag If the BP and tag match the bag is ingested AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 19
  20. 20. Generic Self-service Bag-drop 2014 AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 20
  21. 21. SELF SERVICE AT ARRIVALS ABC (Canadian Customs) APC (U.S. Customs) NEXUS AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 21
  22. 22. BUSINESS CASE Operations/efficiency $ Satisfaction Pax experience Technology B.I. AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 22
  23. 23. AIRPORT / AIRLINE PROCESS More generic More choices Simplified = greater opportunity to focus on customer service & passenger experience – Atmosphere – Entertainment Opportunity – Activities – “Tools” Bring the “fun” back into travelling Generate more revenues AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 23
  24. 24. THANK YOU! ANTOINE ROSTWOROWSKI DIRECTOR, INDUSTRY RELATIONS & BUSINESS DEVELOPMENT AÉROPORTS DE MONTRÉAL / ADM SERVICES ANTOINE.ROSTWOROWSKI@ADMTL.COM AIRPORT IT&T 2013 // AÉROPORTS DE MONTRÉAL // 24

×