CONFIDENTIAL
Nothing Endures but Change.
Gatwick Security: Don’t Stand in the
way of Progress!
Chris Woodroofe
Head of Sec...
Gatwick Airport – Security
18th September 2013
Chris Woodroofe – Head of Security & Business Continuity
NOTHING ENDURES BU...
CONFIDENTIAL
AMBITION & STRATEGY
03
CONFIDENTIAL
THERE WAS A TIME WHEN ALL WE NEEDED
TO DO WAS NOT HAVE QUEUES…
4
CONFIDENTIAL
AND IT’S CLEAR THAT SHORTER QUEUES
HAVE HELPED TO MAKE A DIFFERENCE!
5
CONFIDENTIAL
PEOPLE
6
CONFIDENTIAL
PEOPLE
7
CONFIDENTIAL
PEOPLE
8
CONFIDENTIAL
PEOPLE
• Deployed Mystery Shoppers
• Measured Net Promoter Score (NPS)
• Tracking our improvement…
9
NORTH TE...
CONFIDENTIAL
PROCESSES & TECHNOLOGY
• In 2011, our central search area in south terminal set the standard that others have...
CONFIDENTIAL
BODY SCANNERS
11
PROCESSES & TECHNOLOGY
CONFIDENTIAL
REMOTE SCREENING
12
PROCESSES & TECHNOLOGY
CONFIDENTIAL
NEXT GENERATION SECURITY SEARCH LANE TECHNOLOGY
13
PROCESSES & TECHNOLOGY
Gatwick Airport – Security
18th September 2013
Chris Woodroofe – Head of Security & Business Continuity
NOTHING ENDURES BU...
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Airport security 2013 Chris Woodroofe

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Airport security 2013 Chris Woodroofe

  1. 1. CONFIDENTIAL Nothing Endures but Change. Gatwick Security: Don’t Stand in the way of Progress! Chris Woodroofe Head of Security & Business Continuity Gatwick Airport Limited
  2. 2. Gatwick Airport – Security 18th September 2013 Chris Woodroofe – Head of Security & Business Continuity NOTHING ENDURES BUT CHANGE
  3. 3. CONFIDENTIAL AMBITION & STRATEGY 03
  4. 4. CONFIDENTIAL THERE WAS A TIME WHEN ALL WE NEEDED TO DO WAS NOT HAVE QUEUES… 4
  5. 5. CONFIDENTIAL AND IT’S CLEAR THAT SHORTER QUEUES HAVE HELPED TO MAKE A DIFFERENCE! 5
  6. 6. CONFIDENTIAL PEOPLE 6
  7. 7. CONFIDENTIAL PEOPLE 7
  8. 8. CONFIDENTIAL PEOPLE 8
  9. 9. CONFIDENTIAL PEOPLE • Deployed Mystery Shoppers • Measured Net Promoter Score (NPS) • Tracking our improvement… 9 NORTH TERMINAL SOUTH TERMINAL
  10. 10. CONFIDENTIAL PROCESSES & TECHNOLOGY • In 2011, our central search area in south terminal set the standard that others have followed. • In 2014/15 we’re going to upgrade north terminal…to a similar standard? • No, of course not – nothing endures but change! • To the next generation… 10 Security Max
  11. 11. CONFIDENTIAL BODY SCANNERS 11 PROCESSES & TECHNOLOGY
  12. 12. CONFIDENTIAL REMOTE SCREENING 12 PROCESSES & TECHNOLOGY
  13. 13. CONFIDENTIAL NEXT GENERATION SECURITY SEARCH LANE TECHNOLOGY 13 PROCESSES & TECHNOLOGY
  14. 14. Gatwick Airport – Security 18th September 2013 Chris Woodroofe – Head of Security & Business Continuity NOTHING ENDURES BUT CHANGE Questions?

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