Stages of negotiations2


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Stages of typical crisis negotiation

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Stages of negotiations2

  1. 1. Stage of Crisis Negotiations Russ Lescault 2010
  2. 2. Objectives <ul><li>Handling hostage/non-hostage situations </li></ul><ul><li>Maintaining control of crisis situation </li></ul><ul><li>Becoming a better listener </li></ul><ul><li>Communicating with the mentally ill </li></ul><ul><li>Understanding basic negotiation techniques </li></ul>
  3. 3. Hostage <ul><li>A person being held and threatened by a subject to force the fulfillment of substantive demands on a third party. A person held as security for fulfillment of certain terms . </li></ul>
  4. 4. Hostage Situations <ul><li>Goal oriented </li></ul><ul><li>Substantive demands </li></ul><ul><li>Involve purposeful behavior </li></ul><ul><li>Requires police to facilitate demands </li></ul><ul><li>Meeting demands is primary goal – not harming the hostages </li></ul><ul><li>Keeping hostages alive prevents tactical response by police </li></ul>
  5. 5. Hostage Situations <ul><li>Hostages aren’t necessarily people </li></ul><ul><li>National monuments </li></ul><ul><li>Weapons storage areas </li></ul><ul><li>Businesses and utilities </li></ul><ul><li>Government centers </li></ul>
  6. 6. HOBAS Information Chesterfield County Police Lt Russ Lescault
  7. 7. Non-Hostage Situations <ul><li>Negotiations with a subject to return him/her to a state of emotional and psychological equilibrium. </li></ul>
  8. 8. HOBAS Information
  9. 9. Non-Hostage Situations <ul><li>Emotional, senseless, or self-destructive </li></ul><ul><li>Lack substantive demands or have unrealistic demands </li></ul><ul><li>No escape demands </li></ul><ul><li>Absence of rational thinking </li></ul><ul><li>Primarily driven by rage , fear , anger , and/or frustration </li></ul><ul><li>Have no clear, understandable goals </li></ul><ul><li>Express ventilation </li></ul><ul><li>Needs NOTHING from police </li></ul><ul><li>High potential for murder/suicide or suicide by cop </li></ul>
  10. 10. Philosophy of Crisis Negotiations <ul><li>The only aspect of a crisis situation the WE have absolute control over is our own </li></ul><ul><li>EMOTIONS </li></ul><ul><li>The first step is NOT to control subject’s behavior but to control your own </li></ul><ul><li>De-escalate the situation to lower tension </li></ul><ul><li>Focus on process rather than the outcome </li></ul>
  11. 11. Stages of Negotiation * <ul><li>Venting </li></ul><ul><li>Courtship/Rapport Building </li></ul><ul><li>Problem identification </li></ul><ul><li>Solution/Future focus </li></ul><ul><li>Surrender ritual </li></ul>Guide, not an absolute. May skip a stage or repeat stages *
  12. 12. Venting <ul><li>Emotional expressive </li></ul><ul><li>Logic out the window </li></ul><ul><li>Lash out at everyone, especially the police and negotiator </li></ul><ul><li>Good stage, but frustrating </li></ul><ul><li>Let them vent, keep calm </li></ul>
  13. 13. Courtship <ul><li>Building trust </li></ul><ul><li>Give and take </li></ul><ul><li>Misunderstanding is common </li></ul><ul><li>Get use to each other and find out about each other. </li></ul><ul><li>Be patient, don’t push. </li></ul><ul><li>Rapport through empathy </li></ul>
  14. 14. Problem Identification <ul><li>Find out what’s really bothering them </li></ul><ul><li>What caused the situation </li></ul><ul><li>Try to identify physical problems (mental illness, substance abuse, financial situation, etc.); </li></ul><ul><li>Try to identify relational problems (domestic, work related, etc.) </li></ul><ul><li>Get affirmation from suspect/victim about problem. Don’t’ try to solve until you know all the problems. </li></ul>
  15. 15. Solution/Future Focus <ul><li>Attempt to offer a solution to the dominant problem(s) facing suspect/victim </li></ul><ul><li>Let suspect/victim weigh alternatives </li></ul><ul><li>Future focus is essential. Can be accomplished by: </li></ul><ul><ul><li>Exception Question </li></ul></ul><ul><ul><li>Outcome Question </li></ul></ul><ul><ul><li>Coping Question </li></ul></ul>
  16. 16. What does the everyday Citizen expect from the Police? <ul><li>Catch the ‘bad guys’ </li></ul><ul><li>get the music turned down </li></ul><ul><li>stop those speeders in their neighborhood </li></ul><ul><li>make their kids obey them </li></ul><ul><li>throw their spouse in jail for abuse  </li></ul>
  17. 17. Again who is the “typical person” in Crisis ? N ormal everyday citizens can be in crisis irate spouses, jilted lovers anxious employees, rejected students mood disordered, suicidal and deluded individuals .
  18. 18. What Dr Webster explains in his article is that most Negotiation situations require Active Listening Skills , however the Negotiator must also be a : Problem Solver
  19. 19. (base on 4,542 Negotiation incidents) HOBAS Information
  20. 20. HOBAS Information