Orientation 2008 Longwood University: Where Technology Meets ...


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Orientation 2008 Longwood University: Where Technology Meets ...

  1. 1. Orientation 2008 Longwood University : Where Technology Meets Tradition
  2. 2. User Support Services <ul><li>Area provides technical support to students, faculty, staff in the following areas: </li></ul>-Telecommunications -Hardware & Software -Networking -Laptop Program Support -RTA Program
  3. 3. The RTA Program
  4. 4. RTA Program <ul><li>21 RTA Resident Technology Associates </li></ul><ul><li>Among the most skilled in technology on campus </li></ul><ul><li>Provide technical support in residence halls nights and weekends. First point of contact for </li></ul><ul><li>student laptop issues. </li></ul><ul><li>Teach classes on PC & laptop care and feeding, MS office products, e-mail etc. </li></ul><ul><li>Technology boot camp </li></ul><ul><li>Strategically located in the residence halls. </li></ul>
  5. 5. RTA Program <ul><li>Compensated with a scholarship of free room and board. </li></ul><ul><li>There are certain requirements </li></ul><ul><ul><li>- GPA 2.5 Minimum </li></ul></ul><ul><ul><li>-Good standing with the University </li></ul></ul><ul><ul><li>-Limited time away from campus </li></ul></ul><ul><ul><li>-Maintain technical abilities </li></ul></ul>
  6. 6. Instructional Technology <ul><li>Instructs professors on using technology in the classroom </li></ul><ul><li>TV/Video Studio </li></ul><ul><li>Radio Station </li></ul><ul><li>Academic Computing Labs </li></ul><ul><li>Classroom design </li></ul>
  7. 7. Communications & Technology Services <ul><li>Manages Longwood’s Network, Telecommunications System, and Billing </li></ul>
  8. 8. Telephone Service <ul><ul><li>Longwood owns and maintains the telephone system </li></ul></ul><ul><ul><li>Each student MUST have a phone in his/her room. </li></ul></ul><ul><ul><li>Analog Service- allows the use of fax machines, </li></ul></ul><ul><ul><li>scanners, modems, and TTD (handicap devices </li></ul></ul><ul><ul><li>including visual aids, bells, lights etc.) capability </li></ul></ul>
  9. 9. Telephone of Choice <ul><li>Students can bring a telephone of choice. </li></ul><ul><ul><li>Students should add a telephone to their “what to bring” list. Get with roommate to decide who will bring the telephone. </li></ul></ul><ul><ul><li>FCC #68 compliant. (stamped on bottom of phone) </li></ul></ul><ul><ul><li>Cordless phones not recommended b/c of close proximity to others that may be using cordless phones could cause lines to cross and as a result hear others conversations </li></ul></ul><ul><ul><li>If a student does bring a cordless it must be 900mhz frequency </li></ul></ul>
  10. 10. Telephone Service <ul><li>Roommates share the telephone number. </li></ul><ul><li>One line per room. </li></ul><ul><li>Telephone numbers are specific to the room. If you change rooms, your number will change. </li></ul><ul><li>A Technology Handbook/Student Directory is posted on the web. </li></ul>
  11. 11. Telephone features <ul><li>Conference - can add total of three people </li></ul><ul><li>Transfer </li></ul><ul><li>Ring again </li></ul><ul><li>Call waiting - incoming calls from off campus </li></ul><ul><li>Refer to the online technology handbook for instructions on utilizing the features </li></ul>
  12. 12. Telephone Service Repair <ul><li>Connection problems should be reported to the helpdesk by phone at HELP or via e-mail at helpdesk@longwood.edu. </li></ul><ul><ul><li>Jack problems (i.e. no dial tone, telephone cuts off and on.) </li></ul></ul><ul><ul><li>Students will be responsible for their telephone repair. Longwood will be responsible for repair of connection </li></ul></ul>
  13. 13. Voice Mail <ul><li>Longwood offers voice mail. </li></ul><ul><li>It is recommended that all students utilize this service . </li></ul><ul><li>One mailbox per room. </li></ul><ul><li>Instructions on setting up and using the voice mail will be included in the online technology handbook. </li></ul>
  14. 14. Personal Billing Number (PBN) <ul><li>Each student will receive a personal billing number to use to make long distance calls. </li></ul><ul><li>MUST KEEP UP WITH IT, KNOW IT AND TREAT IT AS A CREDIT CARD #. </li></ul><ul><li>Optional - may use credit card such as MCI, Sprint, AT&T etc. </li></ul><ul><li>Billing cycle - runs from the first day of the month to the last day. They have 30 days to pay. </li></ul><ul><li>All student billing information will be available on the web (to include long distance, printing, etc) </li></ul>
  15. 15. Email <ul><li>Each student will have an e-mail account. </li></ul><ul><li>Students will receive a letter with their e-mail address </li></ul><ul><li>E-mail address consists of student initials and three randomly generated numbers @longwood.edu </li></ul>
  16. 16. Coming Soon…. <ul><li>Microsoft Live@Edu </li></ul><ul><li>Email </li></ul><ul><li>5 GB Quota </li></ul><ul><li>Shared Calendar </li></ul><ul><li>Outlook Web Access </li></ul><ul><li>Other Features from Microsoft: </li></ul><ul><li>SkyDrive – 5 GB storage </li></ul><ul><li>Workspace </li></ul><ul><li>… And Much More! </li></ul>
  17. 17. MyLongwood <ul><li>Customizable web portal available to all students, faculty, and staff </li></ul><ul><li>Registration, Financial Aid, Student Accounts, etc. </li></ul><ul><li>Announcements, News, Calendars, Groups, Blackboard, E-mail, etc. </li></ul>
  18. 18. Cable TV <ul><li>All rooms are equipped with basic cable TV service </li></ul><ul><li>Students should bring a cable ready </li></ul><ul><li>TV </li></ul><ul><li>Students will have the option to sign up </li></ul><ul><li>for premium channels (HBO & Showtime) </li></ul><ul><li>There will be a charge for premium </li></ul><ul><li>channels </li></ul>
  19. 19. Network Connections <ul><li>Each student has a network connection available in their room. Plug and play </li></ul><ul><li>Cables can be purchased at our bookstore or a computer store of choice RJ45 to RJ45 </li></ul><ul><li>Wireless network available </li></ul>
  20. 20. The Longwood Student Laptop Initiative
  21. 21. Institutional Issues: Financial Aid <ul><li>Requiring computers of all students allows Financial Aid to be applied toward their purchase. </li></ul>
  22. 22. The Laptop Solution
  23. 23. The Student Technology Solution <ul><li>Each of our Dell Laptops have the following features: </li></ul><ul><li>4 Yr Warranty (Next Business Day) </li></ul><ul><li>Carrying Case </li></ul><ul><li>Microsoft Windows Vista </li></ul><ul><li>On-Board Wireless </li></ul><ul><li>Bundled Software: </li></ul><ul><li>Microsoft Office 2007 Professional </li></ul><ul><li>Microsoft SharePoint Designer </li></ul><ul><li>Microsoft Internet Explorer 7.0 </li></ul><ul><li>McAfee Virus Scan </li></ul>
  24. 24. The Student Technology Solution <ul><li>Longwood maintains loaner pool </li></ul><ul><li>Longwood technicians are Dell Certified </li></ul><ul><li>Dell provides 4-year, next-day warranty guarantee </li></ul>
  25. 25. Dell Complete Care Warranty
  26. 27. Macintosh <ul><li>Custom Store – two models recommended by Music and Art department – discounted prices </li></ul><ul><li>www.longwood.edu/helpdesk/apple </li></ul><ul><li>Service center – warranty hardware replacement </li></ul><ul><li>Software available – Microsoft Office 2008 available one time purchase - $6 </li></ul>
  28. 29. Information Security <ul><li>Requirements </li></ul><ul><ul><li>AUP </li></ul></ul><ul><ul><li>Network Registration </li></ul></ul><ul><ul><li>Protecting Your Computer </li></ul></ul><ul><li>Recommendations </li></ul><ul><ul><li>When your computer is left unattended </li></ul></ul><ul><ul><li>Backups </li></ul></ul><ul><li>Ramifications </li></ul>
  29. 30. Requirements <ul><li>AUP (Acceptable Use Policy) </li></ul><ul><ul><li>You are responsible for all activity originating from your LancerNet ID </li></ul></ul><ul><ul><li>Beware the consequences of copyrighted file sharing (music, movies, software, etc.) </li></ul></ul><ul><ul><ul><li>KaZaA, Gnutella, AudioGalaxy, eDonkey, Grokester, Limewire </li></ul></ul></ul><ul><ul><li>Making copies (uploading/downloading) without permission is against both state and federal law and University policy. </li></ul></ul><ul><ul><ul><li>DMCA (Digital Millennium Copyright Act) </li></ul></ul></ul>
  30. 31. <ul><li>Network Registration (wired) </li></ul><ul><ul><li>Need to know your LancerNet ID and password </li></ul></ul><ul><ul><li>Only register computers that belong to you (W2K and up) </li></ul></ul><ul><ul><ul><li>All other network devices are prohibited (routers, hubs, switches, AP’s) </li></ul></ul></ul><ul><ul><li>You are responsible for all activity originating from the computer(s) you register </li></ul></ul><ul><ul><li>Plug in, open browser, directed to registration page, log in, get prompted to install software, scan your computer (A/V, O/S SP level) </li></ul></ul>Requirements
  31. 32. Requirements Protecting Your Computer <ul><ul><li>Keep your firewall turned on </li></ul></ul><ul><ul><li>Keep it up-to-date </li></ul></ul><ul><ul><ul><li>Keep your operating system updated with patches and security updates </li></ul></ul></ul><ul><ul><li>Protect against malware (viruses, worms, trojans, pop-ups, spyware, etc.) </li></ul></ul><ul><ul><ul><li>Use the following software and keep it updated! </li></ul></ul></ul><ul><ul><ul><ul><li>Antivirus </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Antispyware </li></ul></ul></ul></ul>
  32. 33. Requirements Protecting Your Computer (cont’d) <ul><ul><li>Use strong passwords </li></ul></ul><ul><ul><ul><li>Passwords … they’re like toothbrushes - change them often and don’t share them! </li></ul></ul></ul><ul><ul><ul><ul><li>Use a strong password on the Administrator account on your computer! </li></ul></ul></ul></ul>
  33. 34. Protecting Your Computer <ul><li>For PC users: </li></ul><ul><li>http://www.longwood.edu/infosec/protect_pc.htm </li></ul><ul><li>For Mac users: </li></ul><ul><li>http://www.longwood.edu/infosec/protect_mac.htm </li></ul>
  34. 35. Recommendations <ul><li>When your computer is left unattended </li></ul><ul><ul><li>LOCK IT UP! </li></ul></ul><ul><ul><li>Use a “password protected” screen saver </li></ul></ul><ul><ul><li>Laptops … take them home </li></ul></ul><ul><li>Backup….Backup….Backup </li></ul><ul><ul><li>Network space is currently not available </li></ul></ul><ul><ul><li>Burn a CD, USB device (jump drive), iPod, etc. </li></ul></ul><ul><ul><li>Computer Repair Center will only restore to “base image” and everything else will be lost </li></ul></ul>
  35. 36. Ramifications <ul><li>AUP violations </li></ul><ul><ul><li>Referred to the Office of Honor and Judicial Programs for disciplinary action </li></ul></ul><ul><ul><li>Could result in network access being suspended or permanently revoked </li></ul></ul><ul><li>DMCA violations </li></ul><ul><ul><li>Referred to the Office of Honor and Judicial Programs for disciplinary action </li></ul></ul><ul><ul><li>Network access is suspended until resolved </li></ul></ul><ul><ul><li>Could result in legal action by the RIAA (and the Justice Department?) </li></ul></ul><ul><li>Repeated malicious computer activity (flooding the network, spreading viruses, spyware, etc.) </li></ul><ul><ul><li>Could result in your computer being taken off of the network </li></ul></ul><ul><ul><li>Computer may be reimaged/formatted at your expense </li></ul></ul><ul><ul><li>Could result in referral to the Office of Honor and Judicial Programs for disciplinary action </li></ul></ul>
  36. 37. Reporting Computer Abuse <ul><ul><li>Contact Campus Police and Student Affairs </li></ul></ul><ul><ul><li>Review the InfoSec web page for information on reporting abuse: http://www.longwood.edu/infosec/violation.htm </li></ul></ul>
  37. 38. Contact us for further information : <ul><li>(434) 395-HELP </li></ul><ul><li>Frank Moore – Vice President/Chief Information Officer </li></ul><ul><li>[email_address] </li></ul><ul><li>Kim Redford – Director, User Support Services </li></ul><ul><li>[email_address] </li></ul><ul><li>This presentation is available on the Longwood Web site at: </li></ul><ul><li>http://www.longwood.edu/helpdesk/orientation/ </li></ul>