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Law School  Computing Services 9/10/2007
About Lawhelp <ul><li>Lawhelp is the Help Desk component of the Law School’s Computing Services department. </li></ul><ul>...
About Lawhelp <ul><li>Examples of what we support: </li></ul>Connecting to the Gates Hall wireless network Printing to Pha...
About Lawhelp <ul><li>Examples of what we do not support: </li></ul>Operating system reinstallations Training for producti...
About Lawhelp <ul><li>Obtaining technical support: </li></ul><ul><li>Via email:  lawhelp@u.washington.edu </li></ul><ul><l...
C&C vs. Lawhelp <ul><li>C&C  = UW Computing and Communications </li></ul>Lawhelp  = UW Law School computer support Support...
Patching Your Computer <ul><li>Before using the UW network... </li></ul><ul><li>Windows Vista users: </li></ul><ul><li>Vis...
Passwords <ul><li>Although passwords are the most important link in the computing security chain, they are often the weake...
Antivirus software <ul><li>Uninstall your current antivirus software and install McAfee VirusScan (for Windows) or Virex (...
Antivirus software <ul><li>There are 2 ways to obtain McAfee VirusScan and/or Virex: </li></ul><ul><li>Download from </li>...
Stopping Spyware <ul><li>Anti-spyware utilities for Windows: </li></ul><ul><li>Spybot Search & Destroy </li></ul><ul><li>w...
Wireless Network Access You will be prompted to login with your UW NetID when a website outside of the washington.edu doma...
Wireless Printing <ul><li>You can wirelessly print to any pay-per-job Pharos printer in the Law School.  </li></ul><ul><li...
Using a computer on an exam <ul><li>In order to use your computer on an exam, the Law School requires you to secure it wit...
Using a computer on an exam <ul><li>If you have a Macintosh laptop with Intel-based hardware, you can run Examsoft within ...
Taping Requests <ul><li>Get permission from your professor </li></ul><ul><li>Fill out the form at </li></ul><ul><li>Access...
Podcasts <ul><li>Accessed from the course website </li></ul><ul><li>You need an RSS Aggregator </li></ul><ul><li>We suppor...
Remote Learning Room <ul><li>Get permission from your professor </li></ul><ul><li>Make sure they know to wear a microphone...
Useful websites <ul><li>Law School Computing Services </li></ul><ul><li>http://www.law.washington.edu/Computing/ </li></ul...
Thanks for your time! For more information, visit the Computing Services website at  www.law.washington.edu/Computing
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Law School Computing Services 9/10/2007

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Law School Computing Services 9/10/2007

  1. 1. Law School Computing Services 9/10/2007
  2. 2. About Lawhelp <ul><li>Lawhelp is the Help Desk component of the Law School’s Computing Services department. </li></ul><ul><li>We provide students with comprehensive support for: </li></ul>Software and services needed to fulfill academic responsibilities Issues that affect the stability and security of the UW network
  3. 3. About Lawhelp <ul><li>Examples of what we support: </li></ul>Connecting to the Gates Hall wireless network Printing to Pharos printers Virus/worm infections, security patching for software, including Microsoft Windows and OS X
  4. 4. About Lawhelp <ul><li>Examples of what we do not support: </li></ul>Operating system reinstallations Training for productivity or business suite software Laptop/desktop hardware issues (we can offer advice, but you must contact the manufacturer for repair service.) Data recovery
  5. 5. About Lawhelp <ul><li>Obtaining technical support: </li></ul><ul><li>Via email: lawhelp@u.washington.edu </li></ul><ul><li>In person: William Gates Hall room 223 </li></ul><ul><li>From September 10th until October 10th, walk-in technical support is available from 11:00AM until 1:00PM. </li></ul>
  6. 6. C&C vs. Lawhelp <ul><li>C&C = UW Computing and Communications </li></ul>Lawhelp = UW Law School computer support Supports computing resources that are used by all UW schools (not just the Law School). Responsible for what goes on &quot;behind the scenes&quot; with the UW network, including email accounts ending in 'u.washington.edu,' and UW NetIDs. Supports computing resources that are used solely by the Law School. Acts as a liaison between Law School students and C&C for some networking and UWNetID-related issues.
  7. 7. Patching Your Computer <ul><li>Before using the UW network... </li></ul><ul><li>Windows Vista users: </li></ul><ul><li>Visit http://update.microsoft.com </li></ul><ul><li>Windows XP users: </li></ul><ul><li>Install Service Pack 2; visit http://update.microsoft.com </li></ul><ul><li>Users of earlier Windows versions: </li></ul><ul><li>Upgrading is strongly recommended! </li></ul><ul><li>OS X users: </li></ul><ul><li>Check Software Update (in the Apple menu) for any security-related updates </li></ul>
  8. 8. Passwords <ul><li>Although passwords are the most important link in the computing security chain, they are often the weakest. </li></ul><ul><li>A strong password: </li></ul><ul><li>Is at least eight characters long </li></ul><ul><li>Uses numbers, special characters (such as !,@,#,$,%,&, etc), and case-sensitive letters </li></ul><ul><li>Avoids the consecutive repetition of a character </li></ul><ul><li>Avoids using obvious passwords like your last name, birthday, etc. </li></ul><ul><li>Is actually a passphrase, including punctuation and spaces </li></ul><ul><li>Don’t share your password with anyone! </li></ul>
  9. 9. Antivirus software <ul><li>Uninstall your current antivirus software and install McAfee VirusScan (for Windows) or Virex (for OS X) instead. </li></ul>Most preinstalled antivirus programs are trial versions - once it expires, you have to pay for a subscription to keep it updated Updates are free while you’re at the UW Full technical support is provided
  10. 10. Antivirus software <ul><li>There are 2 ways to obtain McAfee VirusScan and/or Virex: </li></ul><ul><li>Download from </li></ul><ul><li>https://www.washington.edu/uware/virusscan/ </li></ul><ul><li>-or- </li></ul><ul><li>Purchase the UWICK kit at the UW Bookstore </li></ul><ul><li>(only $1) </li></ul>
  11. 11. Stopping Spyware <ul><li>Anti-spyware utilities for Windows: </li></ul><ul><li>Spybot Search & Destroy </li></ul><ul><li>www.safer-networking.org/en/download/index.html </li></ul><ul><li>Ad-Aware </li></ul><ul><li>www.lavasoftusa.com/products/ad_aware_free.php </li></ul><ul><li>Alternatives to Internet Explorer: </li></ul><ul><li>Mozilla Firefox </li></ul><ul><li>www.getfirefox.com </li></ul><ul><li>Opera </li></ul><ul><li>www.opera.com </li></ul>
  12. 12. Wireless Network Access You will be prompted to login with your UW NetID when a website outside of the washington.edu domain is first accessed. Wireless access is available throughout all of William Gates Hall. Your network connection will be disabled by C&C if your system negatively impacts the UW network in some way – contact Lawhelp if this occurs.
  13. 13. Wireless Printing <ul><li>You can wirelessly print to any pay-per-job Pharos printer in the Law School. </li></ul><ul><li>Instructions for wireless printing can be found on the Computing website: http://www.law.washington.edu/Computing </li></ul><ul><li>At present, the Pharos printing software is not compatible with Windows Vista. </li></ul>
  14. 14. Using a computer on an exam <ul><li>In order to use your computer on an exam, the Law School requires you to secure it with ExamSoft’s SofTest software. </li></ul><ul><li>ExamSoft software requires Microsoft Windows, and does not work within any Mac OS version, including OS X. </li></ul>
  15. 15. Using a computer on an exam <ul><li>If you have a Macintosh laptop with Intel-based hardware, you can run Examsoft within Microsoft Windows XP via Boot Camp. </li></ul><ul><li>At this time ONLY Boot Camp is allowed – no other dual boot or virtualization software is permitted on a Mac laptop which is used for an exam. </li></ul>
  16. 16. Taping Requests <ul><li>Get permission from your professor </li></ul><ul><li>Fill out the form at </li></ul><ul><li>Accessed from the course website </li></ul><ul><li>Bring a VHS tape to class </li></ul>https://www.law.washington.edu/students/forms/recrequest.aspx
  17. 17. Podcasts <ul><li>Accessed from the course website </li></ul><ul><li>You need an RSS Aggregator </li></ul><ul><li>We support </li></ul><ul><ul><li>iTunes </li></ul></ul><ul><ul><li>Firefox 2 </li></ul></ul><ul><ul><li>Internet Explorer 7 </li></ul></ul><ul><li>You do not need an iPod </li></ul>
  18. 18. Remote Learning Room <ul><li>Get permission from your professor </li></ul><ul><li>Make sure they know to wear a microphone that day </li></ul><ul><li>Contact Academic Services for access </li></ul>
  19. 19. Useful websites <ul><li>Law School Computing Services </li></ul><ul><li>http://www.law.washington.edu/Computing/ </li></ul><ul><li>UW Computing & Communications (C&C): </li></ul><ul><li>http://www.washington.edu/computing/ </li></ul><ul><li>About your UWNetID: </li></ul><ul><li>http://www.washington.edu/computing/uwnetid/ </li></ul><ul><li>Email at the UW: </li></ul><ul><li>http://www.washington.edu/computing/email/ </li></ul><ul><li>Wireless networks at the UW: </li></ul><ul><li>http://www.washington.edu/computing/wireless/ </li></ul><ul><li>UWICK: </li></ul><ul><li>https://www.washington.edu/uware/uwick/ </li></ul><ul><li>Microsoft Update: </li></ul><ul><li>http://update.microsoft.com </li></ul><ul><li>Microsoft’s Protect Your PC site: </li></ul><ul><li>http://www.microsoft.com/protect </li></ul>
  20. 20. Thanks for your time! For more information, visit the Computing Services website at www.law.washington.edu/Computing

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