Free PC Clinic – A Practical Experience
Presented by  June West, Instructor Computer Technology Department Director, Free PC Clinic Coffee Shop Manager Spartanbur...
Project Description <ul><li>In 2004, a need was identified to provide experience for the students in the Computer Technolo...
Goals of the Free PC Clinic <ul><li>Two major goals developed </li></ul><ul><ul><li>To provide students with practical, vo...
Student Objectives <ul><li>Build a foundation for troubleshooting PCs </li></ul><ul><li>Enhance that foundation by giving ...
Student Objectives (Continued) <ul><li>Students learn first-hand how to diagnose and repair personal computers </li></ul><...
Student Objectives (Continued) <ul><li>Broaden students’ knowledge about working on “legacy systems” </li></ul><ul><li>Bui...
In the beginning . . . <ul><li>Initiated by a former faculty member </li></ul><ul><li>Students designed a logo </li></ul><...
In the beginning . . . (continued) <ul><li>Offered seven Saturdays during the academic year on one existing campus </li></...
Today . . . <ul><li>Moved to the hardware lab on Central Campus </li></ul><ul><li>Rotate among all three campuses </li></u...
Management of Clinic <ul><li>The SCC Technology Club  </li></ul><ul><ul><li>Monthly meetings  </li></ul></ul><ul><ul><li>U...
Financial Support <ul><li>The department head provides minimal funds </li></ul><ul><ul><li>Purchases supplies  </li></ul><...
Marketing <ul><li>Flyers  distributed to all faculty and staff and posted on the bulletin boards  </li></ul><ul><li>Most a...
Marketing (continued) <ul><li>Clinic dates sent to multiple community calendars </li></ul><ul><li>Featured in several news...
Student Participation <ul><li>First-time participation  </li></ul><ul><li>Dependability </li></ul><ul><li>Planning </li></...
Project Implementation <ul><li>College very supportive </li></ul><ul><li>Advertisements displayed on each of the three cam...
A Typical Day . . . <ul><li>Held on a Saturday from 12:00noon until 4:00pm </li></ul><ul><li>First-come, first-served basi...
A Typical Day . . . continued <ul><li>Problem analysis </li></ul><ul><li>Technician assignments </li></ul><ul><li>Initial ...
Students in Action
Typical Problems <ul><li>About 85% of the  problems  related to viruses and spyware.  </li></ul><ul><li>Slow-running compu...
Other issues -- Hardware <ul><li>Hardware  </li></ul><ul><ul><li>Crashed hard drives </li></ul></ul><ul><ul><li>Non-functi...
Other Issues -- Software <ul><li>Operating system failure </li></ul><ul><ul><li>Client must have their own software availa...
Benefits to Students <ul><li>Ability to develop good customer service skills </li></ul><ul><li>Experience a wide variety o...
Benefits to Clients <ul><li>Free computer service which might normally cost a minimum of $100 </li></ul><ul><li>A free con...
Client Comments – A Sampling <ul><li>Will most definitely come back if there is another PC Clinic </li></ul><ul><li>GOOD J...
Reward for Hard Work! <ul><li>Placed third in State Competition </li></ul><ul><li>14 projects submitted from around the St...
Alex Peterson, PC Clinic Student
Summary <ul><li>Hours and dedication commendable </li></ul><ul><ul><li>Many students come to each and every Clinic; others...
Summary (continued) <ul><li>Receptionist  </li></ul><ul><ul><li>Volunteers time </li></ul></ul><ul><ul><li>Manages paperwo...
Acknowledgements <ul><li>Marcia Schenck – Department Head </li></ul><ul><li>Cyndi Bailey -- Receptionist </li></ul><ul><li...
CONTACT INFORMATION <ul><li>June West </li></ul><ul><li>[email_address] </li></ul><ul><li>864-592-4864 </li></ul>
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Free PC Clinic — A Practical Experience for Students

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  • Operating Systems and PC Hardware classes are co-requisite to participation Jean Andrews’ textbooks
  • Teaches and enhances their customer service skills
  • A disclaimer A form to record the problems/issues and resolutions A form to record measures taken An evaluation form
  • Central in Spartanburg Cherokee County in Gaffney Tyger River in Duncan
  • Real challenge Extra credit Employers especially appreciate volunteer experience
  • Encouraged to arrive early Volunteer student Located in a reception area Greets clients and distributes appropriate paperwork
  • Clients required to stay with computers Opportunity to learn
  • Non-functional do not work/will not boot up/have no power Show CD menu and discuss
  • Free PC Clinic — A Practical Experience for Students

    1. 1. Free PC Clinic – A Practical Experience
    2. 2. Presented by June West, Instructor Computer Technology Department Director, Free PC Clinic Coffee Shop Manager Spartanburg Community College Spartanburg, SC
    3. 3. Project Description <ul><li>In 2004, a need was identified to provide experience for the students in the Computer Technology programs at SCC </li></ul><ul><li>Most students had no experience in the IT field </li></ul><ul><li>Willing to volunteer time to get experience </li></ul>
    4. 4. Goals of the Free PC Clinic <ul><li>Two major goals developed </li></ul><ul><ul><li>To provide students with practical, volunteer experience working on users’ computers </li></ul></ul><ul><ul><li>To provide a much-needed service to the community </li></ul></ul>
    5. 5. Student Objectives <ul><li>Build a foundation for troubleshooting PCs </li></ul><ul><li>Enhance that foundation by giving an opportunity to demonstrate knowledge and skills </li></ul><ul><li>Build confidence in the student’s ability to perform tasks efficiently and effectively </li></ul>
    6. 6. Student Objectives (Continued) <ul><li>Students learn first-hand how to diagnose and repair personal computers </li></ul><ul><li>Students learn the differences/similarities in working on desktops and laptops </li></ul><ul><li>Provide students exposure to the Macintosh environment </li></ul><ul><li>Challenge students with other technology devices </li></ul>
    7. 7. Student Objectives (Continued) <ul><li>Broaden students’ knowledge about working on “legacy systems” </li></ul><ul><li>Build soft skills through interaction with community-at-large </li></ul>
    8. 8. In the beginning . . . <ul><li>Initiated by a former faculty member </li></ul><ul><li>Students designed a logo </li></ul><ul><li>Students developed the slogan “We’ll work on your PC for free while we get our degree.” </li></ul>Free PC Clinic T-Shirt
    9. 9. In the beginning . . . (continued) <ul><li>Offered seven Saturdays during the academic year on one existing campus </li></ul><ul><li>Paperwork </li></ul><ul><li>Students attend on a voluntary basis </li></ul><ul><li>Totally free; no donations or payments </li></ul><ul><li>Held in an electronics lab </li></ul><ul><li>Limited troubleshooting tools </li></ul><ul><li>No internet access </li></ul><ul><li>Coordination among security, room scheduling, and maintenance </li></ul>
    10. 10. Today . . . <ul><li>Moved to the hardware lab on Central Campus </li></ul><ul><li>Rotate among all three campuses </li></ul><ul><li>Donations graciously accepted </li></ul><ul><li>Large selection of troubleshooting tools </li></ul>
    11. 11. Management of Clinic <ul><li>The SCC Technology Club </li></ul><ul><ul><li>Monthly meetings </li></ul></ul><ul><ul><li>Upcoming PC Clinic setup/preparation </li></ul></ul><ul><ul><li>$5.00 dues almost covers cost of t-shirt </li></ul></ul><ul><li>Other participants </li></ul><ul><ul><li>At least one instructor </li></ul></ul><ul><ul><li>One Macintosh expert </li></ul></ul><ul><ul><li>At least one A+ certified technician </li></ul></ul><ul><li>Graduates continue to participate </li></ul>
    12. 12. Financial Support <ul><li>The department head provides minimal funds </li></ul><ul><ul><li>Purchases supplies </li></ul></ul><ul><ul><li>Lunch for the student technicians </li></ul></ul><ul><ul><li>T-shirts for the participating students/instructors </li></ul></ul><ul><li>Donations accepted </li></ul><ul><ul><li>The donated funds have helped to purchase additional equipment, supplies, food and t-shirts </li></ul></ul>
    13. 13. Marketing <ul><li>Flyers distributed to all faculty and staff and posted on the bulletin boards </li></ul><ul><li>Most advertising comes by word of mouth </li></ul><ul><li>Expanded to advertise on other campuses </li></ul><ul><ul><li>Cherokee County Campus, Gaffney, SC </li></ul></ul><ul><ul><ul><li>Spotlighted the Clinic on the radio during halftime at the local football game </li></ul></ul></ul><ul><ul><li>Tyger River Campus, Duncan, SC </li></ul></ul><ul><ul><ul><li>First Clinic had four clients </li></ul></ul></ul>
    14. 14. Marketing (continued) <ul><li>Clinic dates sent to multiple community calendars </li></ul><ul><li>Featured in several news releases to area newspapers </li></ul><ul><li>Featured on the local news </li></ul><ul><li>Appears on the local news channel website, along with the SCC website home page and the SCC Student Web Portal. </li></ul><ul><li>Invited to appear on The Bill Drake Show , one of the most-listened-to radio talk shows in our area </li></ul>
    15. 15. Student Participation <ul><li>First-time participation </li></ul><ul><li>Dependability </li></ul><ul><li>Planning </li></ul><ul><li>Primary incentive is work experience </li></ul>
    16. 16. Project Implementation <ul><li>College very supportive </li></ul><ul><li>Advertisements displayed on each of the three campuses </li></ul><ul><li>Dates set and rooms scheduled well in advance </li></ul><ul><li>Clinic supported by employees/students </li></ul><ul><li>Employees/students pass along information to family and friends </li></ul>
    17. 17. A Typical Day . . . <ul><li>Held on a Saturday from 12:00noon until 4:00pm </li></ul><ul><li>First-come, first-served basis </li></ul><ul><li>Receptionist </li></ul>
    18. 18. A Typical Day . . . continued <ul><li>Problem analysis </li></ul><ul><li>Technician assignments </li></ul><ul><li>Initial diagnosis </li></ul><ul><li>Consult with instructor </li></ul><ul><li>Problem resolution </li></ul><ul><li>Sign-off approval by A+ certified technician </li></ul><ul><li>Client evaluation </li></ul>
    19. 19. Students in Action
    20. 20. Typical Problems <ul><li>About 85% of the problems related to viruses and spyware. </li></ul><ul><li>Slow-running computers due to a lapse of regular maintenance. </li></ul><ul><li>Non-functional machines </li></ul><ul><li>The Clinic provides CD that includes free software, along with instructions on how to maintain PC </li></ul>
    21. 21. Other issues -- Hardware <ul><li>Hardware </li></ul><ul><ul><li>Crashed hard drives </li></ul></ul><ul><ul><li>Non-functional devices </li></ul></ul><ul><ul><li>Internet access difficulties </li></ul></ul><ul><li>The technician may suggest what the client needs to purchase; we do not provide any free hardware </li></ul><ul><li>The technician will replace the hardware item for the client and test it </li></ul>
    22. 22. Other Issues -- Software <ul><li>Operating system failure </li></ul><ul><ul><li>Client must have their own software available </li></ul></ul><ul><ul><li>We do not provide copies of any licensed software </li></ul></ul><ul><ul><li>We do not “crack” key codes to install software </li></ul></ul><ul><li>Use the Recovery Console </li></ul><ul><li>Use of DOS commands </li></ul><ul><li>Windows 98, Windows ME, Windows XP, and Windows Vista </li></ul><ul><li>More issues arising with Vista </li></ul>
    23. 23. Benefits to Students <ul><li>Ability to develop good customer service skills </li></ul><ul><li>Experience a wide variety of PC problems which increases their knowledge base </li></ul><ul><li>Learn to research the Internet for solutions to unknown issues </li></ul>
    24. 24. Benefits to Clients <ul><li>Free computer service which might normally cost a minimum of $100 </li></ul><ul><li>A free consultation on how to resolve minor issues in the future </li></ul><ul><li>Free tools to help them maintain their PC </li></ul>
    25. 25. Client Comments – A Sampling <ul><li>Will most definitely come back if there is another PC Clinic </li></ul><ul><li>GOOD JOB! Thank you. </li></ul><ul><li>Great students! </li></ul><ul><li>I learned some things, because I had no clue about computers </li></ul><ul><li>Thank you for the service to the community. It is really a big savings! </li></ul><ul><li>Thank you for providing this service to the community. This clinic is a win/win for both myself and the technician. </li></ul><ul><li>Very courteous & knowledgeable </li></ul>
    26. 26. Reward for Hard Work! <ul><li>Placed third in State Competition </li></ul><ul><li>14 projects submitted from around the State </li></ul><ul><li>Two students attended recognition luncheon </li></ul><ul><li>Plaque awarded, along with $100 prize </li></ul>
    27. 27. Alex Peterson, PC Clinic Student
    28. 28. Summary <ul><li>Hours and dedication commendable </li></ul><ul><ul><li>Many students come to each and every Clinic; others come when they can </li></ul></ul><ul><ul><li>Rearrange work schedules; take time off without pay </li></ul></ul><ul><ul><li>Come early; leave late </li></ul></ul><ul><ul><li>Persistence and perseverance </li></ul></ul>
    29. 29. Summary (continued) <ul><li>Receptionist </li></ul><ul><ul><li>Volunteers time </li></ul></ul><ul><ul><li>Manages paperwork </li></ul></ul><ul><ul><li>Entertains waiting clients </li></ul></ul><ul><li>Security guards </li></ul><ul><li>Maintenance/Building Crew </li></ul>
    30. 30. Acknowledgements <ul><li>Marcia Schenck – Department Head </li></ul><ul><li>Cyndi Bailey -- Receptionist </li></ul><ul><li>Terry Richburg -- Instructor </li></ul><ul><li>Lead Technicians: </li></ul>Robert Eyler Chris Jurgensen Alex Peterson Herb McLaughlin Barry Dover Patrick Cradit
    31. 31. CONTACT INFORMATION <ul><li>June West </li></ul><ul><li>[email_address] </li></ul><ul><li>864-592-4864 </li></ul>

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