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Basic Macintosh Troubleshooting


   Presented by: James Christensen
Macintosh Quick Fix-Its
Symptom
The computer acts funny.
Remedy

•Rebuild the Desktop by holding down ⌘ + Option keys
while the computer starts up. Let go when the computer asks
y...
•Run Disk First Aid (Located on the system CD that
came with the computer) and/or Norton Utilities.
•Boot without extensio...
Macintosh Quick Fix-Its
Symptom
Flashing disk with a ? on startup disk.


                         ?
This means the comput...
Remedy

•Reboot from a CD, or external hard drive
•Run Disk First Aid and/or Norton Utilities
•If none of this works, then...
Macintosh Quick Fix-Its

Symptom
The computer does not start up. The
screen is black..
Remedy

•Make sure the computer and monitor are plugged in.
•Turn up the brightness and contrast on the monitor.
•Turn on ...
•Listen to the computer. If it sounds like it begins to start
up and then stops ( you should hear the hard drive spinning
...
Macintosh Quick Fix-Its
Symptom
A program causes a Type 11 Error
            or
A program causes a Type 1 Error
The application “unknown” has
unexpectedly quit, because an error of
type 11 occurred                     OK




The appli...
Remedy
First check to see how much memory is available. Allocate
more memory to the program that is causing the error. To ...
Macintosh Preventative
 Maintenance
•Rebuild the Desktop every month or so. Rebuild the Desktop
by holding down ⌘ + Option...
Don’t overload the electrical system by
plugging several computers into a surge
protector. Only one computer and printer
s...
Questions??????
Basic Macintosh Troubleshooting
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Basic Macintosh Troubleshooting

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Basic Macintosh Troubleshooting

  1. 1. Basic Macintosh Troubleshooting Presented by: James Christensen
  2. 2. Macintosh Quick Fix-Its Symptom The computer acts funny.
  3. 3. Remedy •Rebuild the Desktop by holding down ⌘ + Option keys while the computer starts up. Let go when the computer asks you if you want to rebuild the desktop. •Zap the PRAM. Restart the computer while holding down the ⌘ + Option + P + R keys until you have heard the startup tone 3 times.
  4. 4. •Run Disk First Aid (Located on the system CD that came with the computer) and/or Norton Utilities. •Boot without extensions by holding down the Shift key at startup. “Extensions Off” under the “Welcome to Macintosh” screen. If this fixes the problem, you have an extension conflict •Throw the Finder and System preferences away. •Re-install the System software.
  5. 5. Macintosh Quick Fix-Its Symptom Flashing disk with a ? on startup disk. ? This means the computer cannot find a startup disk.
  6. 6. Remedy •Reboot from a CD, or external hard drive •Run Disk First Aid and/or Norton Utilities •If none of this works, then the hard drive may be malfunctioning and will need to be replaced. None of the information will be recoverable.
  7. 7. Macintosh Quick Fix-Its Symptom The computer does not start up. The screen is black..
  8. 8. Remedy •Make sure the computer and monitor are plugged in. •Turn up the brightness and contrast on the monitor. •Turn on the monitor and computer. Note whether the light on the monitor is green or amber. Green means a signal from the computer is present, amber means there is no signal from the computer
  9. 9. •Listen to the computer. If it sounds like it begins to start up and then stops ( you should hear the hard drive spinning and working), but the monitor remains black, then you almost certainly need to replace the PRAM battery. •If you hear nothing, the PRAM battery may need to be replaced.
  10. 10. Macintosh Quick Fix-Its Symptom A program causes a Type 11 Error or A program causes a Type 1 Error
  11. 11. The application “unknown” has unexpectedly quit, because an error of type 11 occurred OK The application “unknown” has unexpectedly quit, because an error of type 1 occurred OK
  12. 12. Remedy First check to see how much memory is available. Allocate more memory to the program that is causing the error. To do this, click once on the program’s icon. Then select Get Info under the File menu. In the program’s Get Info box, increase the amount of Preferred memory used by the program then set the Minimum to match the Preferred. Lastly, close the Get Info box. If you continue to get these errors, you may want to see if there is a patch for the program.
  13. 13. Macintosh Preventative Maintenance •Rebuild the Desktop every month or so. Rebuild the Desktop by holding down ⌘ + Option keys while the computer starts up. Let go when the computer asks you if you want to rebuild the desktop. •Clean mice and keyboards regularly. •Clean CD drives regularly by using the appropriate drive cleaning kit. •Run Norton Utilities on a regular basis to maintain the hard drive. •Organize your files
  14. 14. Don’t overload the electrical system by plugging several computers into a surge protector. Only one computer and printer should be plugged into one power strip. NEVER PLUG A POWER STRIP INTO ANOTHER POWER STRIP -- THIS IS A FIRE HAZARD
  15. 15. Questions??????

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