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Learning from Consumer Products: Data Exhaust and the Potential for Better UX (Sam Ladner at Enterprise UX 2016)


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Sam Ladner: "Learning from Consumer Products: Data Exhaust and the Potential for Better UX"
Enterprise UX 2016 • June 8, 2016 • San Antonio, TX, USA

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Learning from Consumer Products: Data Exhaust and the Potential for Better UX (Sam Ladner at Enterprise UX 2016)

  1. 1. Learning from Consumer Products Data Exhaust and the Potential for Better Enterprise UX Sam Ladner, Phd
  2. 2. Researching people, not tech
  3. 3. How did they get chained to their desks?
  4. 4. “Who would benefit from automatic meeting scheduling? The person who calls the meeting: in general, a manager would benefit. But who would have to do additional work to make the application succeed? The subordinates.” Source J. Grudin, “Why CSCW Applications Fail: Problems in The Design And Evaluation of Organizational Interfaces,” in Proceedings of the 1988 ACM Conference on Computer-Supported Cooperative Work, 1988, pp. 85–93.
  5. 5. In whose interests?
  6. 6. • Only 13% of workers are actively engaged at work • 2/3 of workers all over the worlds are “overwhelmed.” • Nearly 1 in 4 American workers do not trust their employers • 1/3 feel stressed out in a typical day Sources Harter and A. Adkins, “Employees Want a Lot More From Their Managers,” Gallup Business Journal, no. April, 2015. Deloitte Consulting, “Global Human Capital Trends 2014: Engaging the 21st Century Workforce,” New York, NY, 2014. S. Bethune, “Employee Distrust is Pervasive in U.S. Workforce,” American Psychological Association, 2014. .
  7. 7. Technostress • >10 mobile apps for employees • 5:1 demand for mobile supply
  8. 8. Users aren’t customers
  9. 9. That moment when
  10. 10. User (not consumer) productivity Awareness First useResistance Productivity Realization Productivity plateau Protects private time by refusing use Learns of device’s features Uses device for work Experiences productivity gain User begins using device regularly for work purposes User’s expected output increases User adopts new productivity services New service adoption Realizes value No productivity gain User begins restricting device use User begins restricting device use Device usage frequency IT restricts access
  11. 11. Capturing data exhaust
  12. 12. Personal data, not Big Data
  13. 13. A success story
  14. 14. Plant at your desk? Yes  Went for a walk outside? Yes  Standing? Yes  Sources R. K. Raanaas, K. H. Evensen, D. Rich, G. Sjøstrøm, and G. Patil, “Benefits of indoor plants on attention capacity in an office setting,” Journal of Environmental Psychology, vol. 31, no. 1, pp. 99–105, 2011. R. A. Atchley, D. L. Strayer, and P. Atchley, “Creativity in the Wild: Improving Creative Reasoning through Immersion in Natural Settings,” PLoS ONE, vol. 7, no. 12, p. e51474, 2012. G. Garrett, M. Benden, R. Mehta, A. Pickens, C. Peres, and H. Zhao, “Call Center Productivity Over 6 Months Following a Standing Desk Intervention,” IIE Transactions on Occupational Ergonomics and Human Factors, vol. 7323, no. May, pp. 00–00, 2016.
  15. 15. No longer chained to the desk