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Keeping it Human at Scale (Gretchen Anderson at Enterprise UX 2017)

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Gretchen Anderson: "Keeping it Human at Scale"
Enterprise UX 2017 • June 8-9, 2017 • San Francisco, CA, USA
http://2017.enterpriseux.net

Published in: Design
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Keeping it Human at Scale (Gretchen Anderson at Enterprise UX 2017)

  1. 1. Keeping it Human 
 at Scale Gretchen Anderson @gretared
  2. 2. For enterprise, bad product design can cause core business functions to fail. Delivery is a must.
  3. 3. Everyone’s idea of good enough is…
 not quite like your own.
  4. 4. User-centered thinking can be in conflict with business- outcome thinking. #workingbackwards
  5. 5. Systems, and processes, and play books at scale are simply guard rails, not a guarantee.
  6. 6. Designers can be paranoid, and precious. credit: 62Stockton
  7. 7. How might we… make impact and inspire designers to be valued and empowered?
  8. 8. When we make things we get our fingerprints all over them.
  9. 9. “Good Enough” Analysis & Hierarchy Processes Proliferate Designers Isolated The Challenges
  10. 10. Pair Design We’re better together. And we’re better different.
  11. 11. Pair Design Navigators and Drivers. Diverse skills, happier teams. Democratized critique and higher quality. We’re better together. And we’re better different.
  12. 12. Lead Through Making Invite yourself to the table.
  13. 13. Lead Through Making Stories are medicine for the enterprise. Prototyping as risk mitigation, not usability. Enlist business people to define “so that I can”. Invite yourself to the table.
  14. 14. Design Operators Get out in front, but don’t leave teams behind. credit: developmentseed
  15. 15. Design Operators Dev Sprints for the details. Patterns and systems need ambassadors. Design Sprints on the big picture. Get out in front, but don’t leave teams behind.
  16. 16. Build Strong Relationships Genuine connections, facilitated.
  17. 17. Build Strong Relationships The Real MVP: no them, only us. Facilitate time and space within the design team. Engage your team with other execs and stakeholders. Genuine connections, facilitated.
  18. 18. “Good Enough” Analysis & Hierarchy Processes Proliferate Designers Isolated The Challenges
  19. 19. Pair Design Lead Through Making Design Operators Build Strong Relationships The Tools
  20. 20. Design the experience that others have with design to be human, fun, and just a little bit magical.
  21. 21. Keeping it Human at Scale Thanks! @gretared

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