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Getting Giants to Dance (Stephen Pollard at DesignOps Summit 2017)

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Stephen Pollard: "Getting Giants to Dance"
DesignOps Summit 2017 • November 6-7, 2017 • Queens, NY, USA
http://designopssummit.com

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Getting Giants to Dance (Stephen Pollard at DesignOps Summit 2017)

  1. 1. Stephen Pollard | Director, Advisory Services | Arup Getting Giants to Dance What can we learn from designing large and complex public infrastructure?
  2. 2. Stephen Pollard | Director, Advisory Services | Arup Getting Giants to Dance What can we learn from designing large and complex public infrastructure?
  3. 3. Airports are large complex beasts
  4. 4. Technological Revolution
  5. 5. Start with the Why? Simon Sinek Designing better business…
  6. 6. Purpose & Values
  7. 7. Purpose & Values Share Price ROI Employment Air Quality Economic Growth Sustainability ASQ Asset value Resilience Emotional Satisfaction Brand Landing Charges Slot Allocations Sales Income Rental Charges
  8. 8. https://publicapps.caa.co.uk/docs/33/CAP%201103.pdf Regulated business model CapEx OpEx Depreciation+ + - Non-Aero Revenues = Total Charges Revenue x Passenger Numbers Landing Charge= Total Charges Revenue
  9. 9. Strategic Design Model Deliver DevelopDefine Resilience Performance Satisfaction Financials Recovery Time Runway Utilisation Misconnects ASQ £M • System • O&M • Capacity • People • Systems • Queuing • Crowding • Retail • CAPEX • OPEX • Income Airport Vision People Systems and Assets Organisation Technological Change AssetManagement RealTimeAirport OCD URD FDS DDS BR UAT SAT FAT OCD – Operational Concept Description URD – User Requirements Document FDS – Functional Design Specification DDS – Detailed Design Specification Resilience Recovery Time Airport VisionStrategicDemands, RequirementsandConstraints FAT– Factory Acceptance Test SAT – Site Acceptance Test UAT – User Acceptance Test BR – Benefits Realisation
  10. 10. Strategic Design Model Deliver DevelopDefine Resilience Performance Satisfaction Financials Recovery Time Runway Utilisation Misconnects ASQ £M • System • O&M • Capacity • People • Systems • Queuing • Crowding • Retail • CAPEX • OPEX • Income Airport Vision People Systems and Assets Organisation Technological Change AssetManagement RealTimeAirport OCD URD FDS DDS BR UAT SAT FAT OCD – Operational Concept Description URD – User Requirements Document FDS – Functional Design Specification DDS – Detailed Design Specification Resilience Recovery Time Airport VisionStrategicDemands, RequirementsandConstraints FAT– Factory Acceptance Test SAT – Site Acceptance Test UAT – User Acceptance Test BR – Benefits Realisation
  11. 11. Strategic Design Model Deliver DevelopDefine Resilience Performance Satisfaction Financials Recovery Time Runway Utilisation Misconnects ASQ £M • System • O&M • Capacity • People • Systems • Queuing • Crowding • Retail • CAPEX • OPEX • Income Airport Vision People Systems and Assets Organisation Technological Change AssetManagement RealTimeAirport OCD URD FDS DDS BR UAT SAT FAT OCD – Operational Concept Description URD – User Requirements Document FDS – Functional Design Specification DDS – Detailed Design Specification Resilience Recovery Time Airport VisionStrategicDemands, RequirementsandConstraints FAT– Factory Acceptance Test SAT – Site Acceptance Test UAT – User Acceptance Test BR – Benefits Realisation
  12. 12. Strategic Design Model Deliver DevelopDefine Resilience Performance Satisfaction Financials Recovery Time Runway Utilisation Misconnects ASQ £M • System • O&M • Capacity • People • Systems • Queuing • Crowding • Retail • CAPEX • OPEX • Income Airport Vision People Systems and Assets Organisation Technological Change AssetManagement RealTimeAirport OCD URD FDS DDS BR UAT SAT FAT OCD – Operational Concept Description URD – User Requirements Document FDS – Functional Design Specification DDS – Detailed Design Specification Resilience Recovery Time Airport VisionStrategicDemands, RequirementsandConstraints FAT– Factory Acceptance Test SAT – Site Acceptance Test UAT – User Acceptance Test BR – Benefits Realisation Design Team Client & Advisors Delivery Partners Design Ops
  13. 13. The evolutionary tale… Terminal 5 2002 – 2008 Terminal 2 2009 - 2014 Q6 2013 - 2018 Runway 3 & … 2017 - A Flagship Building A Complex Operation Driving for business value A Political Vision and Future for the UK
  14. 14. Terminal 5
  15. 15. Terminal 5 Culture of Design Thinking Open Partnership Budget issues and Massive Operational Failure
  16. 16. Terminal 2
  17. 17. Terminal 2 Back to Basics (but keep the good bits) Operations as Partners Learning Organisation Intelligent Client
  18. 18. Q6 – Five year programme of improvements
  19. 19. Q6 Business drivers to get value from assets Programme Designers and Delivery Integrators New business case process, ‘Getting our Mojo back’
  20. 20. Third Runway and Beyond
  21. 21. Third Runway and Beyond Business & Design Integrators Collaboration Behaviours Evolution not revolution New Digital Future
  22. 22. Summary T5 T2 Q6 R3 & … Delivering… A Flagship Building A Complex Operation Value for Airlines National economic Vision & Investment Organisation Model & Tools Open Partnership Programme Mgt Intelligent Client Operations Partners Delivery Integrators Business Case Gateways Business & Design Integrators New Data Science Values Culture of Design Thinking Learning Organisation Getting our Mojo Back Evolution not Revolution Cost £4.2bn £2.3bn £3.2bn £18.6bn +? Success … … …
  23. 23. Stephen Pollard | Director, Advisory Services | Arup Thank you stephen.pollard@arup.com

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