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Building a Design Culture (Ariel Kennan at Enterprise UX 2017)

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Ariel Kennan: "Building a Design Culture"
Enterprise UX 2017 • June 8-9, 2017 • San Francisco, CA, USA
http://2017.enterpriseux.net

Published in: Design
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Building a Design Culture (Ariel Kennan at Enterprise UX 2017)

  1. 1. Building a Design Culture Enterprise UX Ariel Kennan | @arielmai Director, Design and Product Mayor’s Office for Economic Opportunity | @nycopportunity City of New York
  2. 2. Ariel Kennan | @arielmai @nycopportunity | Flickr joo0ey
  3. 3. Ariel Kennan | @arielmai @nycopportunity |
  4. 4. Ariel Kennan | @arielmai @nycopportunity |
  5. 5. Ariel Kennan | @arielmai @nycopportunity | Talk with people
  6. 6. Ariel Kennan | @arielmai @nycopportunity | 37 government staff 28 program staff 7 clients
  7. 7. Ariel Kennan | @arielmai @nycopportunity | Connecting the dots
  8. 8. Ariel Kennan | @arielmai @nycopportunity | The First Journey Map
  9. 9. Ariel Kennan | @arielmai @nycopportunity |
  10. 10. Ariel Kennan | @arielmai @nycopportunity |
  11. 11. Ariel Kennan | @arielmai @nycopportunity |
  12. 12. Ariel Kennan | @arielmai @nycopportunity |
  13. 13. Ariel Kennan | @arielmai @nycopportunity |
  14. 14. Ariel Kennan | @arielmai @nycopportunity | Focus on impact
  15. 15. Ariel Kennan | @arielmai @nycopportunity | Design informing performance management & technology nyc.gov/homestat
  16. 16. Ariel Kennan | @arielmai @nycopportunity | Design informing policy on.nyc.gov/turningtide
  17. 17. Ariel Kennan | @arielmai @nycopportunity | Design informing policy
  18. 18. Ariel Kennan | @arielmai @nycopportunity |
  19. 19. Ariel Kennan | @arielmai @nycopportunity |
  20. 20. Ariel Kennan | @arielmai @nycopportunity | 325,000 public servants More than 70 offices & agencies Serving 8.5 million residents
  21. 21. Ariel Kennan | @arielmai @nycopportunity | Building design capacity buildwithnyc.github.io
  22. 22. Ariel Kennan | @arielmai @nycopportunity | Design culture building blocks Mission Principles Tactics + Tools Goals
  23. 23. Ariel Kennan | @arielmai @nycopportunity | Making public services more effective, accessible and simple for all New Yorkers. Mission
  24. 24. Ariel Kennan | @arielmai @nycopportunity | We believe government services should be... Principles
  25. 25. Ariel Kennan | @arielmai @nycopportunity | Set the Stage Talk to People Connect the Dots Try Things Out Focus on Impact Get More Help Tactics
  26. 26. Ariel Kennan | @arielmai @nycopportunity | nyc.gov/servicedesign Tools
  27. 27. Ariel Kennan | @arielmai @nycopportunity | nyc.gov/xdesign Tools
  28. 28. Ariel Kennan | @arielmai @nycopportunity | # initiatives informed by design # public servants trained in design # staff designers Cultural Goals
  29. 29. Ariel Kennan | @arielmai @nycopportunity | 690 people transitioned to housing in 2016 Impact Goals
  30. 30. Ariel Kennan | @arielmai @nycopportunity | Building your design culture Mission Principles Tactics + Tools Goals
  31. 31. Ariel Kennan | @arielmai @nycopportunity | Thanks! nyc.gov/servicedesign nyc.gov/opportunity design@nycopportunity.nyc.gov

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