1.
Social Web Monitoring
and Engagement tool
Key Benefits
and Advantages

2.
K2C Listening: A Summary
• K2C Listening tracks down all relevant
conversations made to and about a brand,
product, competitor and industry and brings
them into the console in real time
• Monitor conversations on the entire social
web
• All Major Social Networks
• All News sites, blogs and forums
• In all countries
• In Real- Time
• Monitors and allows Real-Time Engagement
too
• Links in with Google Analytics too

3.
Some Key Benefits
• Brings in all Social Media mentions in real
time into one inbox
• Allows full response/engagement on any
social profile
• Advanced Publishing Tools
• Assign mentions
• Reply to mentions
• Retweet direct from the tool
• Skill base route the mentions by profile
• Resolve mentions automatically or
individually
• Resolve mentions one by one or in bulk

4.
Some Key Benefits
• Monitoring of competitors
• Automation recipes possible
• Canned responses and tagging
• Custom dashboards possible
• Automatic emailing of reports and
data on daily, weekly monthly
basis
• Team performance dashboard
showing individual performance
of agents and/or team
• Custom user roles – 33 possible
levels
• Chart building possible with
templates and customisable
• Branded interface

5.
More Key Benefits
• Determination of Sex and age and
geography of responders possible
• Details of when customers are
active by day and even hour
• Approval flows for supervisors
• Summary pages of all social
media profiles in one place
showing numbers, growth and
KPI’s
• Shows top photos and videos too

6.
K2C Listening: Monitor. Evaluate. Engage
 Some of our Listening users:

7.
K2C Listening: Monitor. Evaluate. Engage
 K2C Listening monitors all mentions ABOUT a company and TO a company in
real time from the web in any language
 Allows full engagement in real time direct from the console/tool
 Most comprehensive monitoring tool available
 All major Social media profiles, blogs, forums, news sites and websites
 Allows full engagement in real time to any posting or Tweet on any social
media profile with advanced publishing tools
 Extensive set of Reports, Analytics and Charts – available in real time and
exportable
 Web Agent Team Performance monitored and reported on
 Sentiment, sex, geography and age all defined and shown
 Easy and fast to set up and implement
 Cloud based so zero intrusion into a customers IT environment

8.
Klick2Contact EU Ltd
www.klick2contact.com
Suite 36, 88-90 Hatton Garden,
London, EC1N 8PG, United Kingdom
Telephone: +44 (0) 845 434 8162
Email: info@klick2contact.com
Thank you