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Covid office habits survey final slideshare


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The COVID-19 Office Working Habits Survey was designed to get a better understanding of people’s experiences of working from home, and how it has changed attitudes to offices and shared workspaces.

Specifically, we looked at whether the Coronavirus pandemic is creating a cultural shift towards remote working, and how office workers themselves feel about these changes, including:

• What support employers are giving staff working at home
• How people’s home office set-ups compare with their main (employer) office
• Which working patterns employees would ideally choose
• The safety measures needed to make people feel comfortable returning to work
• How people expect to split their time between the home and office in the future
• Differences between demographics

Published in: Business
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Covid office habits survey final slideshare

  2. 2. 353 office workers responded to a survey answering questions about their working habits and experiences: • Pre COVID-19 • Current working patterns • Future working patterns Summary
  3. 3. • How people’s home office set-up compares with their main (employer) office set-up. • What support are employers giving their staff who are working at home? • What safety measures need to be in place for people to feel comfortable to return to the office? • How will people split their time between working remotely and the office in the future? • What working patterns would employees ideally choose? • What activities will people primarily use the office for in the future? • Whether there are any demographics that affect their views? Specifically, wewantedtofindout: Objectives
  4. 4. How do home office set-ups compare with the main office?
  5. 5. Home office vs main office
  6. 6. • Over 2/5ths (42.8%) do not have a dedicated workspace at home. This is more than double the amount who do not have a dedicated space in the main office (20%). • The age group most likely to have their own workspace at home is age 50+ (61.5%) with 30-39 year olds being the least likely (54.3%).* • 60% of people working from home only use one screen, compared with 43% of people working from the office. • The number of people using sit-stand desks is still low overall, especially at home (16%) compared with at the office (26%). • Nearly 1/3rd (31%) of people have an ergonomic chair at home compared with 2/3rds (66%) at the office. • People with school age children are less likely to have a dedicated workspace at home (37% compared with an average of 57%). Key findings Home office vs main office Conclusion In general, employees currently have access to better working equipment in the main office than they do at home. *For a breakdown of age categories, please refer to the pie chart in the Demographics section later in this document.
  7. 7. How does the experience of working from home (WFH) compare with the main office?
  8. 8. WFH experience compared to office 8.8 8.3 7.2 4.8 14.3 20.7 14 10 9.2 9.9 9.1 20.4 18.5 32.8 27.8 20.7 24 25.2 27.1 26.5 28.4 30.4 24 20.7 31.6 22.5 27.5 34.1 28.6 13 0 5 10 15 20 25 30 35 40 I have fewer interruptions (%) I am more productive (%) I feel supported by my manager (%) I have the technology I need (%) I work longer hours (%) I feel isolated (%) WFH compared to working from the office 1 = strongly disagree, 5 = strongly agree 1 2 3 4 5
  9. 9. • The majority of people have fewer interruptions working from home (58%). However, just over 1/5th (22.8%) say they are interrupted more often. • Nearly 1/3rd (32%) of people think they are equally productive working from the home or the office, with almost half (49%) saying they are more productive. The remaining 28.3% are less productive. • Over half (55.9%) agree or strongly agreed that they feel supported by their manager. • Technology doesn’t generally seem to be a big issue, with most people (85.2%) at least moderately agreeing (3-5) they have the technology they need at home. • Around 1/3rd (33.7%) agree that they feel isolated WFH. • Over half of people (52.6%) work longer hours at home. Key findings WFH experience compared to office Conclusion WFH is good for getting work done uninterrupted, but there is a risk that people can feel isolated and unsupported if they WFH exclusively. There is also a tendency to work longer hours at home, so employers need to be mindful of mental health and issues caused by poor ergonomics.
  10. 10. To what extent are employers financially contributing to the home office set-up of their employees?
  11. 11. Employer contributions to home office 66 21 7 4 0 10 20 30 40 50 60 70 No Yes Not yet but they will No and they are not going to Has your employer contributed financially to your home office set-up? Percentage
  12. 12. • So far 2/3rds (66%) of employers have not contributed financially to the cost of the home office. • Just over a quarter (28%) of employers have either already contributed or said they are going to do so. Key findings Conclusion If employers expect their staff to work remotely in the future, they need to consider investing in suitable home office equipment and virtual ergonomics assessments. Employer contributions to home office
  13. 13. When are employees expecting to return to the main office?
  14. 14. When do you expect to return to the office? 27.6 25.6 22.4 11.4 7.4 0 5 10 15 20 25 30 Still don't know From Jan 2021 Already gone back I never left I will not be returning When do you expect to return to the office (assuming local restrictions are lifted)? Percentage
  15. 15. • Over a quarter (27.6%) of people still don’t know when they will be returning to the office. • Just over a quarter (25.6%) expect to return from January 2021. • Over 1/5th of employees (22.4%) have already returned to the office. • A small percentage (7.4%) will not be returning at all. Key findings Conclusion Most people have still not returned to the office and the majority will return in 2021. In many cases there is still a lot of uncertainty about exactly when this will be. When do you expect to return to the office?
  16. 16. What safety measures need to be in place for employees to feel comfortable returning to the office?
  17. 17. Safety measures for returning to work? 55 52 50 47 40 27 26 26 22 21 15 0 10 20 30 40 50 60 Hand sanitiser available Socially distanced workspaces Daily cleaning Limits on no of people in common areas Strict policies on staff sickness One way systems Appropriate signage Staggered start and finish times Daily temperature checks None needed Nothing would make me feel comfortable What safety measures need to be in place for employees to feel safe to return?
  18. 18. • Over half of workers expect workspaces to be socially distanced (52%). • Only 1/5th of workers feel comfortable returning if there are no safety measures in place (21%). • There are still a small proportion of employees who do not feel comfortable returning, regardless of safety measures (15%). • The vast majority of employees (64%) expect some kind of safety measures in place before they will return. Key findings Conclusion Employers must ensure plenty of safety measures are in place for the majority of employees to feel comfortable going in to the office. Safety measures for returning to work?
  19. 19. How do current working patterns compare with expected future working patterns?
  20. 20. Current vs future working patterns? 54 12 10 15 0 3 12 19 23 22 22 0 0 10 20 30 40 50 60 WFH full time Once a week or less 2-3 days a week 4-5 days a week Unsure Rota system Current vs future working patterns Currently (%) In future (%)
  21. 21. • Over half of workers are still working from home full time (54%). • Over 1/5th of workers are still unsure of how their working patterns will be in the future (22%). • In the future, only just over 1/5th of workers currently expect to be in the office 4-5 days a week (22%). • Prior to COVID, over three quarters of workers (78%) either worked in the office most or all of the time (3+ days). Key findings Conclusion Post COVID, there will be a trend towards more people working remotely, at least some of the week, than there was before. Current vs future working patterns?
  22. 22. How do employees ideal working patterns compare with the way their employers expect them to work?
  23. 23. Future working vs ideal working patterns? 12.1 19 23.6 22.7 22.7 21.5 26.4 37.2 10.3 4.6 0 5 10 15 20 25 30 35 40 Stay working at home Once a week or less 2-3 days a week 4-5 days a week Unsure How do expected future working patterns compare with how employees would like to work if they had the choice? Future working pattern (%) Ideal working pattern (%)
  24. 24. • Only one in ten people (10.3%) would choose to work in the office 4-5 days a week, although more than 1/5 (22.7%) will be expected to. • Almost half (47.9%) of people would choose to either WFH full time or go in the office less than once a week. However, a very similar number (47.5%) would like to be in the office at least 2 days a week. • Just over 1/5th of people (21.5%) would like to WFH full time although only 12.1% expect to do so. • Prior to COVID, nearly eight out of ten people (78.7%) went into the office at least 3 days a week. Post COVID the expectations for working in the office are much lower (46.3% currently expect to work in the office 2+ days). Key findings Conclusion There is a disconnect between what employers expect and how employees want to work. The majority of people want a balance between WFH and office. Future working vs ideal working patterns?
  25. 25. Why will people use the office in future?
  26. 26. Why will people use the office in future? 46.9 46.9 37.2 30.4 24.4 16.5 11.4 10.8 6.2 0 5 10 15 20 25 30 35 40 45 50 Collaborating Meetings Social Everyday work Better equipment Quiet time/focus Better technology More space Other Top reasons why employees will use the office in the future % of responses
  27. 27. • The top three reasons* for people using the office in the future are all social reasons. • Almost a quarter (24.4%) of employees cited better equipment as a reason for going in, which correlates with the earlier findings that people’s home set-ups are not as good as the office. • Only 10.8% chose space as one of their top three reasons, suggesting that the majority of people don’t see lack of space at home as a primary issue. There is a similar finding with technology (11.4%). • A fairly significant number chose quiet time/focus amongst their top 3 reasons for going to the office (16.5%) Key findings Conclusion Humans are social creatures and offices should facilitate social interaction. It’s also important to include quiet areas where people can focus and work independently. *Respondents were only given the option to select their top 3 reasons Why will people use the office in future?
  28. 28. Demographics
  29. 29. Demographics 51 17.6 31.4 Company size Over 250 employees 50-250 employees Under 50 employees 36.6 25.3 23 15.1 Seniority Entry Level Mid-level Management Team Leader Senior Management 1.7 19.3 19.9 31.8 27.3 Age Group Prefer not to say 18-29 30-39 40 - 49 50+ Sample size: 353 workers
  30. 30. • There is a low correlation between age group and whether they have their own workspace. The over 50s are more likely to have a dedicated workspace than any other age group. • As you might expect, there is a tendency for middle and senior management to work longer hours than more junior staff. • There is a minimal correlation between age group and level of isolation. However, there is a very small correlation between feeling less isolated the more senior the role. • There is minimal correlation between the size of the organisation and willingness to invest in home office equipment. Observations: Conclusion Lack of investment in home office equipment is an issue for companies of all sizes. Employers need to find ways to ensure their staff don’t feel isolated, especially more junior staff. Demographics (Total size of sample: 353 people)
  31. 31. Demographics (Continued) 53.8 32.3 11.6 2.3 Commuting time <30 mins <1 hour <2 hours >2 hours 61.8 16.7 11.9 4.8 3.7 0.8 0.3 Mode of transport Car Train or metro Walking Bus or coach Bicycle Other Tram Sample size: 353 workers
  32. 32. • There is a small correlation between commuting times and the desire to work from home. However, this is not the main driver for their decision. • Nearly 2/3rds of respondents commuted by car. Car users are proportionally slightly more likely to wish to work in the office for at least some of the week than those who use other modes of transport, but the difference is minimal. Observations: Conclusion The desire to split working time between the home and the office remains strong, regardless of commuting time or mode of transport used. Demographics (Total size of sample: 353 people)
  33. 33. Conclusion
  34. 34. • Many people are still uncertain about when they will return to the workplace. However, in the UK it looks like, for the majority of people, this will be some time in the New Year (2021). • There is also still uncertainty about exactly how people will spend time between the office and remote working. However, it is clear that in the future, people will spend more time working remotely than they did pre-COVID - and employers will need to make provisions for this. • Most people prefer to work from home some of the time and feel they are more productive. However, in general they want a balance and see the office as being especially valuable for face-to-face communications such as such as meetings and collaboration with colleagues. • The majority of people will only feel comfortable going into the workplace if safety measures are put into place, including socially distanced workspaces. • The feeling of isolation and working longer hours (therefore risking burning out) are two potential risks of working from home. Employers need to ensure processes are in place to minimise these risks. • With people working increased hours from home, ergonomics has never been more important. There is currently no legislation to govern home office set-up, assessment or equipment. Employers should consider conducting virtual ergonomic assessments to identify and address risks. Conclusion
  35. 35. Get in touch Follow us! COVID Secure Workplace Click Here Home Office Furniture Click Here
  36. 36. Further information Rosanna Stimson Head of Marketing 07885 607497