Convey   -
Our Mission
                     (Here’s what we do)

 We provide Web-based customer interaction software for
   hosting i...
Our Company
  Convey System's dynamic call center contact solution
enables instantaneous interaction over your Web site. O...
Our Company

Customers range from large call centers in need of a
customer service solution to small Web-based business
lo...
Convey Companion
(student faculty, staff, alumni)
Convey Agent
Application Map™ From individualized
                  information to learning & researching
Communications               ...
“Connect” Tier
    Features                                                                   Benefits
    •Digital Photo ...
“Talk” Tier
Features                                                             Benefits
• Voice (VoIP)                  ...
“Share” Tier
                                                                         Benefits
 Features                  ...
“View” Tier
    Features                                                                   Benefits
    • Streaming Video ...
Value Proposition
Convey Web-based customer interaction software

  Enrich everyday student lives by personalizing the
  W...
Computer Technical Support

  CIT Technical Support Personnel Will Use Tiers I,III, & IV As
  Follows:

  Tier I Co-brows...
Convey Architecture
                                   2
                                     Call
                       ...
Convey Pricing Model
                         Subscription Hosting Service


                                             ...
ASP Model
     (Application Service Provider)
The Benefits to an ASP Model:

 Allows you to grow into the software withou...
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- Convey Our Mission (Here's what we do)

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  • Key Points: Some applications demand minimal functionality (e.g., text chat only) Some applications require the most personal interaction possible Customers will want the flexibility to invoke functions based on the application needs
  • - Convey Our Mission (Here's what we do)

    1. 1. Convey -
    2. 2. Our Mission (Here’s what we do) We provide Web-based customer interaction software for hosting interactive Internet service calls between Web visitors (Prospective Students, Current Students, Faculty, Alumni & Staff) and call center agents with voice, video, text chat, and collaborative application sharing.
    3. 3. Our Company Convey System's dynamic call center contact solution enables instantaneous interaction over your Web site. Our solution facilitates online Instructional support, visitor service, and remote Web-based tech support. Connect – Students,Faculty, Alumni & Staff can instantly contact a University agent. Communicate - Users can personalize the call with Video, Voice, and Chat. Collaborate - University agent enrich the call by sharing desktop applications (both ways) and aiding navigation through co-browsing.
    4. 4. Our Company Customers range from large call centers in need of a customer service solution to small Web-based business looking to differentiate themselves from the competition. Convey Systems offers a scalable ASP service that can stand alone or integrate into your application, both capable of being offered and branded by you for your customers. Convey Systems solution enables you to conduct business around the world “face to face” from your virtual Web office. We have seen: University Administrative services productivity increase. Travel costs and time to closure decrease. Increase in Technical Support quality and efficiency.
    5. 5. Convey Companion (student faculty, staff, alumni)
    6. 6. Convey Agent
    7. 7. Application Map™ From individualized information to learning & researching Communications Presentation Relationships International Recruiting Video Admissions Premier Alumni (Streaming) Programs Career Services Solutions Collaboration (Working together) Help Desk Support TA facilitate teaching Complex researching Application Audio Library data base Sharing (Voice over IP) Demo UVA software (Viewing in sync) Application process Answers Student orientation Course selection Text Chat Parent co-browse Web Page assistants Sharing Alumni co-browse (Pushing URLs) Digital Photo Low Student/Services Complexity High High Transaction Volume Low
    8. 8. “Connect” Tier Features Benefits •Digital Photo Internet • Simple •Text Chat • Immediate •Web Page Sharing • Inexpensive Student’s, Faculty, Alumni, & Staff Technical Support 2 Applications 1 Simple Co-Browse (Parent/Teacher orientation, class registration, bookstore) Help Desk (“Level 1” Trouble Shooting) Student Orientation (Admission for new students) 3 Web Page Sharing: Enables Staff and students to lead each other to specific Web pages
    9. 9. “Talk” Tier Features Benefits • Voice (VoIP) Internet • Personalized • “Connect” Tier Conversation 1 Student’s, Faculty, Alumni, & Staff Technical Support Applications TA to Student (“Enriched”) (answer students questions) Facilitate Teaching Administrative Service
    10. 10. “Share” Tier Benefits Features Internet •Teaching •Share Faculty applications • Application Sharing •Tech. Support (with Collaboration) •Share Students applications • plus lower tiers Student’s, Faculty, Alumni, & Staff Applications Technical Support Help Desk (Complex trouble shooting,) (On-Grounds Tech. Support.) Distance Learning (PowerPoint Presentations) Financial Services (“Form Filling”) Engineering (Collaborative Drawing Creation) 1 Complex UVA Software (Software Demonstrations) Application Sharing: Enables the sharing of applications between Faculty Staff and Students, facilitating a collaborative session between them.
    11. 11. “View” Tier Features Benefits • Streaming Video Internet • Highly Personalized (One way & Two way) • plus lower tiers Student’s, Faculty, Alumni, & Staff Applications Technical Support International Student (Remote Client Authentication) 1 Recruiting (Remote “face to face” interviews) Cavalier Computer Sales (Product Viewing) Alumni Reunions & Annual Funds Teacher Assistants
    12. 12. Value Proposition Convey Web-based customer interaction software Enrich everyday student lives by personalizing the Web experience through interactive voice and video Improve UVA’s ability to facilitate teaching, learning and researching directly over the Web Deliver Web-based technical support through remote student application sharing Create a competitive differentiator by personalizing “the Web experience” for UVA Students, Faculty, Alumni, Parents & Staff
    13. 13. Computer Technical Support CIT Technical Support Personnel Will Use Tiers I,III, & IV As Follows: Tier I Co-browse with Students,Faculty, Alumni or Staff. Tier III Take control of users browser or desktop for email troubleshooting or training support of Windows based applications (Word, Excel,& PowerPoint) Tier IV Video to personalize the experience between agent and users
    14. 14. Convey Architecture 2 Call Request Manager PBX/ACD 4 Firewall 5 1 Conference Web Site Manager Telephone Network Client 3 Junction Box Internet Agent Call Center LAN Agent Remote Agent Agent
    15. 15. Convey Pricing Model Subscription Hosting Service List Training Set Up Tier Description (per seat/month (per session) (per seat) Interactive video conference of View the Agent and/or the Client $50 $250 $50 Collaborative sharing of desktop Share applications from the Agent to the Client or the Client to the Agent $50 $250 $50 Interactive voice over the Internet Talk (VoIP) $50 $125 $50 Dynamically invoked digital Agent Connect photos; Web page sharing (co- browsing); Text chat $50 $125 $50 Note: 1) Basic Price – All service requires Connect Tier – other Tiers optional (e.g., Connect + Share price = $100 seat/month; Connect + Share + View price = $150 seat/month) 2) Training – Based on “training a trainer” (typically 1 to 2 people in a session of up to two hours)
    16. 16. ASP Model (Application Service Provider) The Benefits to an ASP Model:  Allows you to grow into the software without large upfront cost.  Eliminate the IT and Hardware set up and maintenance cost.  Expedite implementation process.  Do not have to buy updates.  We provide your IT Support.  Able to migrate to a License Model as your needs grow.

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