Software ContinuityA critical element for a perfect User Experience<br />Dupaco Café – Voorthuizen – 25 mei 2011<br />
User ExperienceWhat does it mean?<br />ISO 9241-210:<br />“a person's perceptions and responses that result from the use o...
User ExperienceTop 3 influencing factors<br />5/30/2011<br />Semper Software<br />3<br />Access to Content<br />Context<br...
Context<br />User experience may change when the context changes even if the system does not change<br />For instance:<br ...
Access to Content<br />Vital importance to the user experience<br />Includes access to:<br />application configuration set...
DatacenterEnvironment<br />OfficeEnvironment<br />High Availability<br />Low Availability<br />-99.9999%<br /><ul><li>Clus...
Server Virtualization</li></ul>-95% - 98%<br />-Imaging and Deployment<br />-Traditional Backup<br />… a contradiction?<br...
Low Availability in Office Environments<br />Users depend on the helpdesk to have their PC fixed<br />No self-repair capab...
5/30/2011<br />Semper Software<br />8<br />IT System Stack<br />Perfect User Experience<br /><ul><li>Context
Content
Availability</li></ul>Hardware<br />Operating System<br />Applications<br />User Workspace<br />
User Workspace<br />Based on the context dynamically composed each time a user logs in to a system <br />After composition...
5/30/2011<br />Semper Software<br />10<br />IT System Stack<br />User Workspace Management<br />User Workspace<br />Hardwa...
Software Continuity<br />Activities to maintain service, consistency, and recoverability<br />Provides the highest availab...
Architecture<br />File Deduplication<br />Local Image Caching<br />Image 20.2 GB<br />PXE<br />Image 11.5 GB<br />Datacent...
Core Technologies – Local Image Caching<br />NTFS Partition<br />Operating System, Applications and Data<br />Off-line rec...
Core Technologies – File Deduplication<br />File Deduplication<br />Traditional Instance Storage<br />File deduplication t...
Core Technologies – PXE<br />Continuous visibility and control over PCs and servers without requiring the installation of ...
5/30/2011<br />Semper Software<br />16<br />A perfect User ExperienceUser Workspace Management plus Software Continuity<br...
5/30/2011<br />Semper Software<br />17<br />Summary<br />User Workspace Management<br />Context<br />User Experience<br />...
Semper Software<br />Founded in 2002 as Advanced Network Technologies<br />Complete rebranding in September 2010 <br />Pri...
Some of our Customers<br />
Semper Continuity Suite<br />Provides IT professionals with the critical ability to efficiently and cost-effectively recov...
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Software Continuity - Critical element in delivering a perfect User Experience

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This presentation discusses methods of providing an optimal user experience through the use of IT systems, specifically PC and server systems running Microsoft Windows or Linux. It provides suggestions on how to improve the user experience of specifically those users that work with PCs and departmental servers. This presentation discusses software continuity and user workspace management as highly complementary technologies. By combing these two unique technologies IT management can provide an almost perfect user experience.

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  • &lt;With this slide tell a brief history of Semper Software plus some key facts&gt;
  • Software Continuity - Critical element in delivering a perfect User Experience

    1. 1. Software ContinuityA critical element for a perfect User Experience<br />Dupaco Café – Voorthuizen – 25 mei 2011<br />
    2. 2. User ExperienceWhat does it mean?<br />ISO 9241-210:<br />“a person's perceptions and responses that result from the use or anticipated use of a product, system or service“<br />Subjective and includes:<br />emotions, beliefs, preferences, perceptions, physical and psychological responses, behaviors and accomplishments<br />5/30/2011<br />Semper Software<br />2<br />
    3. 3. User ExperienceTop 3 influencing factors<br />5/30/2011<br />Semper Software<br />3<br />Access to Content<br />Context<br />User Experience<br />Availability<br />
    4. 4. Context<br />User experience may change when the context changes even if the system does not change<br />For instance:<br />full access to server applications vs. limited access to server applications<br />during working hours vs. outside working hours(e.g. restricted to access music and video) <br />on-line vs. off-line use<br />5/30/2011<br />Semper Software<br />4<br />
    5. 5. Access to Content<br />Vital importance to the user experience<br />Includes access to:<br />application configuration settings<br />wireless network settings<br />printer settings<br />personal data<br />browser bookmarks <br />etc.<br />5/30/2011<br />Semper Software<br />5<br />
    6. 6. DatacenterEnvironment<br />OfficeEnvironment<br />High Availability<br />Low Availability<br />-99.9999%<br /><ul><li>Clustering and Failover
    7. 7. Server Virtualization</li></ul>-95% - 98%<br />-Imaging and Deployment<br />-Traditional Backup<br />… a contradiction?<br />Availability<br />6<br />
    8. 8. Low Availability in Office Environments<br />Users depend on the helpdesk to have their PC fixed<br />No self-repair capabilities<br />Helpdesk not always available (outside office hours)<br />Helpdesk often cannot repair a PCs and servers<br />Off-line situations<br />Non-bootable machines<br />Restoring images / backups takes a lot of time<br />Agent or driver is required for visibility and control <br />Slow network connections increase restore time<br />5/30/2011<br />Semper Software<br />7<br />
    9. 9. 5/30/2011<br />Semper Software<br />8<br />IT System Stack<br />Perfect User Experience<br /><ul><li>Context
    10. 10. Content
    11. 11. Availability</li></ul>Hardware<br />Operating System<br />Applications<br />User Workspace<br />
    12. 12. User Workspace<br />Based on the context dynamically composed each time a user logs in to a system <br />After composition the desktop contains configured applications, data, printing capabilities and personal settings<br />High availability <br />Workspace it is not stored anywhere <br />5/30/2011<br />Semper Software<br />9<br />
    13. 13. 5/30/2011<br />Semper Software<br />10<br />IT System Stack<br />User Workspace Management<br />User Workspace<br />Hardware<br />Operating System<br />Applications<br />
    14. 14. Software Continuity<br />Activities to maintain service, consistency, and recoverability<br />Provides the highest availability of PC and server operating systems, applications, data and settings<br />A minimum of 99.9% availability<br />Core technologies:<br />Single Instance Storage (File Deduplication)<br />Local image caching and self-repair<br />PrebootExecution Environment (PXE)<br />5/30/2011<br />Semper Software<br />11<br />
    15. 15. Architecture<br />File Deduplication<br />Local Image Caching<br />Image 20.2 GB<br />PXE<br />Image 11.5 GB<br />Datacenter<br />Office Environment<br />
    16. 16. Core Technologies – Local Image Caching<br />NTFS Partition<br />Operating System, Applications and Data<br />Off-line recovery<br />Locally cached System Image in unallocated partition<br />Secure Partition<br />
    17. 17. Core Technologies – File Deduplication<br />File Deduplication<br />Traditional Instance Storage<br />File deduplication technology<br />Compressed, encrypted, single instance file store <br />Every unique file is stored once<br />Only unique differences found in new images will be stored<br />IT professionals can reduce storage capacity<br />by 95% using deduplication in their backup environment. <br />Forrester Market Overview: Enterprise-Class<br />Backup And Recovery Software by Rachel A. Dines, Nov 2010<br />Image 51.5 GB<br />Image 41.5 GB<br />Image 31.5 GB<br />Image 21.5 GB<br />Image 11.5 GB<br />Image 11.5 GB<br />1 x 1.5 GB + 4 x 20 MB = 1.58 GB<br />5 x 1.5 GB + = 7.5 GB<br />
    18. 18. Core Technologies – PXE<br />Continuous visibility and control over PCs and servers without requiring the installation of an agent or driver on the target computer<br />Works irrespective of the operating system type or system state<br />Access and repair your PCs and servers within minutes even if they are non-bootable<br />
    19. 19. 5/30/2011<br />Semper Software<br />16<br />A perfect User ExperienceUser Workspace Management plus Software Continuity<br />Software Continuity<br />User Workspace<br />User Workspace Management<br />Applications<br />Operating System<br />Availability<br />Content<br />Context<br />Hardware<br />
    20. 20. 5/30/2011<br />Semper Software<br />17<br />Summary<br />User Workspace Management<br />Context<br />User Experience<br />Access to Content<br />Software Continuity<br />Availability<br />
    21. 21. Semper Software<br />Founded in 2002 as Advanced Network Technologies<br />Complete rebranding in September 2010 <br />Privately owned<br />Proven technology<br />Offices in the Netherlands and the UK<br />More than 33.000 licenses sold (Jan. 2011)<br />100% Indirect sales model<br />18<br />
    22. 22. Some of our Customers<br />
    23. 23. Semper Continuity Suite<br />Provides IT professionals with the critical ability to efficiently and cost-effectively recover PC and server software <br />from virtually any state back to a working state <br />within minutes<br />without deleting any user data<br />Maintains system continuity with fast deployment, automatic repair, and multiple rollback points<br />Provides availability in excess of 99.9% in enterprise PC environments<br />
    24. 24. Results using Semper Software<br />“Semper Continuity Suite helps us to fix PCs even quicker than before and that is exactly why we bought the product – we are thrilled by the huge difference Semper Continuity Suite is making within our organization.“ <br />Dave Atterbury, Senior IT Systems Engineer,  De Montfort University<br />Business Results<br />Reduces TCO of PCs and servers by 50% or more<br />ROI in as little as 3 months is achievable<br />Availability in excess of 99.9% for Linux and Windows PCs and servers in an enterprise environment<br />Repairs have an average time to resolution of minutes, rather than hours or days<br />IT Results<br />Reduce PC fault times by 60%<br />Deployment speed up to 80% faster than traditional technology assisted by disk cashing<br />Save up to 90% or more of existing PC rebuild costs<br />Reduce PC installation lead time by 60%<br />Reduce the space required to store images by up to 95%<br />“Semper Continuity Suite has certainly delivered everything that was promised. We have increased productivity by speeding up deployments, providing higher availability of workstations and reducing the costs of IT support throughout the organization.” <br />Andrew Smith, Meade Investments<br />“We have found Semper Continuity Suite to be intuitive, robust and reliable. Now we have released our limited resources to address significant issues, including strategic questions, which previously were not getting a look in. “ <br />David Thomas, ICT Manager, St. Olave's Grammar School Foundation<br />
    25. 25. Why Software Continuity?<br />Significantly reduces the length of software deployment and recovery processes <br />Provides the highest availability and fastest recovery of PC and server software and settings<br />Office environment availability in excess of 99.9% <br />A critical element for a perfect User Experience <br />5/30/2011<br />Semper Software<br />22<br />
    26. 26. Next Steps<br />Visit our stand and try to break the software!<br />Watch how Semper Software Continuity recovers a PC in minutes<br />Win a bottle of wine if you succeed to break the software<br />Download FREE white paper <br />“How to deliver a perfect User Experience in PC environments?<br />www.sempersoftware.com/resources<br />Contact us<br />Jeanine van Dijk: j.vandijk@sempersoftware.com<br />Kevin van Heerden: k.vanheerden@sempersoftware.com<br />Ron Grevink: r.grevink@sempersoftware.com<br />5/30/2011<br />Semper Software<br />23<br />

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