RollWorks Engagio Roadshow - San Jose

JUMPSTART YOUR DAY AND YOUR ABM STRATEGY

8:30 Mingle and find a seat
8:55 Introductions
9:00 Eric Wittlake, TOPO
9:45 Engagio’s Journey
10:00 RollWorks’ Journey
10:15 Questions
10:30 Wrap
AGENDA

A Breakfast Made for Account Based MarketersA Breakfast Made for Account Based Marketers
Your Speakers
Jennifer Toton
VP Marketing
RollWorks
Eric Wittlake
Senior Analyst
TOPO
Jon Miller
CEO and Founder
Engagio

© 2018 TOPO. All rights reserved. www.topohq.com
• Joined TOPO in 2016 to work with growth-oriented marketing
leaders to drive their account based initiatives
• Published research includes the TOPO Account Based Funnel,
Framework, Measurement Model, and Benchmark
• Prior to joining TOPO, spent more than 15 years developing and
executing account-based, demand generation, marketing and
advertising programs for a wide range of B2B companies, from
technology leaders like Adobe, Oracle, and Intel to early stage
startups.
You can find me (sometimes) on Twitter @wittlake
and on LinkedIn in/ericwittlake
A LITTLE ABOUT ME
Eric Wittlake
TOPO Marketing Practice
ACCOUNT BASED
LEAD ANALYST

We’re an analyst firm that helps 100s of high growth marketing, sales
development, and sales organizations grow revenues in a repeatable, scalable
manner.
MEET TOPO
2. PLAYBOOKS
A customized “owner’s
manual” for various sales
and marketing functions
1. ADVISORY
Analyst support for big
issues like process, org,
and technology
3. EVENTS
Detailed, engaging events,
including quarterly councils
and our annual Summit

EXAMPLES OF OUR CLIENTS

ACCOUNT BASED STRATEGY DEFINED
Account based is the coordination of valuable, personalized experiences delivered across all functions
that impact the customer to drive engagement and conversion at a targeted set of accounts
Account Based
Targeted
Intelligence-driven
Orchestrated
Personalized
Measured
Marketing
Sales
Development
Sales
Customer
Success

5 ATTRIBUTES OF AN ACCOUNT BASED STRATEGY
Attribute Example
1 Targeted, high value accounts Accounts that meet CLTV target based on
revenue and financial complexity
2 Intelligence-driven programs Intent triggers custom insight-based programs that create
conversations
3 Valuable and personalized buyer experiences Customized assessment identifying specific opportunities
for their organization
4 Orchestrated, high effort/frequency outreach
across marketing, sales, sales development
Pre-SDR program, outbound sales development and
executive outreach
5 Account-centric measurement The number of opportunities and value of pipeline created
from the target account list

THE TOPO ACCOUNT BASED FUNNEL
Creating “the list”1
Technology3
Measuring
Results
2

TARGET ACCOUNTS

IDEAL CUSTOMER PROFILE AND YOUR MARKET
TARGET MARKET
TARGET
ACCOUNTS
SELECTED
ACCOUNTS
Target market is the universe of
potential buyers that a company
intends to capture.
The ICP development process narrows
the target market to a set of target
accounts by identifying the attributes of
the most valuable customers:
• Qualitative input (sales, exec input)
• Internal data (close rates, deal mix)
• External data (predictive)
The resulting ICP definition helps the
company attract, engage, close, and
retain business.
Target account list, based on the
ICP definition, becomes the sole
focus for outbound efforts.
Account selection methodology is
defined to determine accounts for
current campaigns.
The Ideal Customer Profile identifies the attributes of accounts expected to become a company’s
most valuable customers.

THE TARGET ACCOUNT SELECTION PROCESS
1 2 3The ICP identifies the
characteristics of the
highest-value, best-fit
accounts
Value-based tiers organize
activity, aligning resources
to potential value
Accounts are selected from the
overall target account list for
each program to drive
relevance and scalability

The best account based organizations master account selection as the basis for
creating more relevant and higher impact programs in a scalable way

• Establishing a specific plan for
rotating through the target account list
allows development of more custom
programs
• Provides visibility to the organization
on how the target account list will be
pursued
• Multiple waves are used for large
segments to align to organizational
capacity
CREATE AN ACCOUNT ROTATION PLAN
MONTH PROGRAM 1 PROGRAM 2
January Finance Wave 1 Triggered Accounts
February Competitor A Triggered Accounts
March Healthcare Wave 1 Triggered Accounts
April Retail Triggered Accounts
May Use Case A Triggered Accounts
June Use Case B Triggered Accounts
July Finance Wave 2 Triggered Accounts
August Hospitality Triggered Accounts
September Competitor B Triggered Accounts
October Healthcare Wave 2 Triggered Accounts
November Competitor C&D Triggered Accounts
December Triggered Accounts

ACCOUNT BASED MEASUREMENT

Use account-based metrics (lead-based metrics don’t cut it)
Drill into accounts, not just creative, content and campaigns
Use test/control groups and stories to show tactic impact. Tactic-level
measurements will miss the full impact
ACCOUNT-BASED MEASUREMENT BEST PRACTICES

ACCOUNT BASED MEASUREMENT MODEL
1,000
450
300
100
Target Accounts
Engaged Accounts
Opportunity Accounts
Closed-Won Accounts
Prospect
300
275
200
150
Customer
The top of the funnel is fixed.
Improving account progression
and value are the only levers for
improving outcomes.
1
For customer accounts,
account engagement relies
heavily on adoption of and
satisfaction with the company’s
solution within the account.
4
The primary measurement is the
percentage and value of target accounts
that progress through the model.
2
The number of opportunities per
account improves account level
progression (e.g. two opportunities
are two chances to win at a given
account) and value.
5
Separate customer and
prospect to facilitate
planning and forecasting.
3

1. Account Engagement Rate = Engaged accounts / target accounts
The % of accounts that are meaningfully engaged with the organization
2. Opportunity Rate = Accounts with a new opportunity created / target accounts
The % of accounts with a new opportunity created
3. Account Win Rate = Accounts won / target accounts
The % of the account list with a new win in a given period of time
4. Target Account Pipeline = Pipeline created in target accounts
The value of pipeline created with target accounts
5. Bookings or Revenue = Value of new closed-won deals with target accounts
TOP 5 ACCOUNT BASED METRICS

The best account based organizations adopt Opportunity Rate and Account Win
Rate as the key planning, forecasting and performance metrics

ACCOUNT BASED TECHNOLOGY

Scalability
As account-based initiatives expand to
encompass significantly larger lists, technology
consumes a larger portion of the account based
budget
Repeatable execution
Technology allows a single program to be run in
the same way each team, improving insights into
performance and facilitating optimization over
time
HOW ACCOUNT BASED ORGANIZATIONS USE TECHNOLOGY

THE NEW ACCOUNT BASED TECHNOLOGY STACK
DIGITAL
ADVERTISING
DIRECT MAIL
CONTENT
SYNDICATION
EVENTS
CHAT &
MESSAGING
MARKETING
ENGAGEMENT
SALES
ENGAGEMENT
APPS
SOCIAL
PERSONAL
VIDEO
SDR & SALES
ENGAGEMENT
WEBINAR & VIDEO
WEB
PERSONALIZATION
CONTENT
CUSTOMIZATION
& MANAGEMENT
CONTENT
REPORT &
VISUALIZATION
ATTRIBUTION
ENGAGEMENT
MEASUREMENT
MEASUREMENT
CONTACT DATA ACCOUNT DATA INTENT DATA PREDICTIVE
CDP & DATA
INTEGRATION
DATA
CRM
MARKETING
AUTOMATION
LEAD MATCHING
& ROUTING
ACCOUNT-BASED
PLATFORM
INFRASTRUCTURE
Legend
EMERGING
ESTABLISHED

www.topohq.com | 23© 2018 TOPO. All rights reserved.
MEASUREMENT AND ADVERTISING TECHNOLOGY USE EXPECTED TO
BECOME STANDARD
Source: TOPO Account Based Technology Benchmark
ACCOUNT BASED 2017 USAGE AND 2018 PLANS
CATEGORY % PLANNED USAGE (2018) % USED (2017) % INCREASE IN USAGE
Account based measurement 89% 53% 68%
Account based advertising 88% 59% 49%
Personalization / customization 76% 43% 77%
Orchestration 73% 27% 170%
Intent data 70% 28% 150%
Predictive 67% 34% 97%

The best account based organizations start with strategy and then identify
the processes and technologies required

1. Master the account selection process to drive performance and
scalability
1. Adopt the account based measurement model for planning,
forecasting and measurement
1. Begin with the strategy, using technology to execute and scale
LET’S RECAP WHAT THE BEST ORGANIZATIONS DO DIFFERENTLY

26
Join 2,000+ sales and marketing leaders
responsible for $100B in revenue and learn how
they drive growth.
topohq.com/summit | #toposummit
Use code Roadshow for $100 off
April 17-18, 2019 – San Francisco

@jonmillerCopyright ©2018, Engagio Inc.
The Secret Sauce For
Account Based Marketing
Jon Miller
CEO and Founder

Measure
Engagement
Create
Engagement
Select Accounts
1 2 3
Engagio’s Secret Sauce for ABM
(just a taste version)

Select Accounts

When it comes to
selecting ABM accounts,
one size does
NOT fit all.
– @jonmiller

Handful (“few”) – median 13
One : One
$1M-$100M++
Style 1
Strategic
Source: ITSMA and ABM Leadership Alliance Account-Based Marketing Benchmarking Survey, July 2017
• Deep dive account research
• Highly-customized programs for each account
• Median investment per account: $58,667
• 80% accounts are current customers, 20% new

One : One
$1M-$100M++
Focused (“dozens”) – median 50
One : Few
$100K – $1M
Style 1
Strategic
Style 2
Scale
• Micro-clusters of 5-15 accounts focused on similar issues
• Deep cluster research
• Highly-focused programs, moderate personalization
• Median investment per cluster: $50,00
• 50% accounts are current customers, 50% new

One : One
$1M-$100M++
One : Few
$100K – $1M
More (“hundreds”) – median 725
One : Many
$50K – $100K
Style 1
Strategic
Style 3
Programmatic
Style 2
Scale
• Broad programs, light personalization, more technology
• 80% accounts are NEW customers, 20% current

One : One
$1M-$100M++
One : Few
$100K – $1M
More (“hundreds”) – median 725
One : Many
$50K – $100K
Style 1
Strategic
Style 4
Targeted Demand Gen
Style 3
Programmatic
Style 2
Scale
Many (“thousands”)
Mass Marketing
<$50K

@jonmillerCopyright ©2018, Engagio Inc. 36
Note: List turnover limited to 25% per quarter
Target Account Selection: FIT & ENGAGEMENT
Marketing Driven, Sales Owned
Reps choose ~100 total from scored list of 300-350 in their territory
Data quality matters!
Technographics
Score = Fit + Engagement

Create Engagement

ABM is about standing out
by focusing more resources
on higher-value accounts

StrategicScaleProgrammatic
Source: ITSMA, Account Based Marketing Benchmarking Survey, March 2016
What specific tactics are most effective for ABM?
Choose up to three:

Orchestration
Coordinating relevant interactions
with multiple stakeholders
across departments and
channels

ABM Stand Ups
The Secret Weapon for ABM Alignment
43

ABM Stand Ups
The Secret Weapon for ABM Alignment
44
SalesLoft OutreachMarketing
Automation
LinkedIn
Ads
RollWorks Terminus
Add to
Campaign
Change
Account
Data
Create
Task
Send
Alert

ABM Orchestration Examples
If this… …then that
Engagement from key personas but no sales
touch in the last 7 days Create task for sales follow-up
Accounts that meet criteria for personal invite
to upcoming roadshow
Launch event invitation
sequence
Open opportunities that have a new key
persona show up
Send direct mail “welcome”
package
Accounts with lost opportunities that
executives who are now re-engaging
Alert Sales to follow-up
Account reaches critical threshold of
engagement
Change Account Status to
“marketing qualified”
Accounts with no activity in 30 days Launch ABM ads campaign

Measure Engagement

ABM Metrics Are Different
Demand Generation Account Based Marketing
Leads Accounts
Quantity Quality
Days and Weeks Months and Years
Marketing-Sourced Pipeline Everyone-Sourced Pipeline
New Business New Pipeline, Accelerate
Pipeline, and Expansion

Three Core Questions for ABM Analytics
• Am I creating and deepening relationships with
target accounts (engagement)?
• How are accounts moving through buying
journeys to desired outcomes (e.g. MQA, pipeline,
and revenue)?
• What is the return on investment of my marketing
programs?

Don’t measure engagement using only web data

Marketing
Automation
Corporate
Email
Web Visits
Engagement comes from many channels…
• Content downloads
• Booth scans
• Email opens
• Meetings
• Webinar attendance
• Web visits
• Dinners
• … and much more

Marketing
Automation
Corporate
Email
Web Visits
…but existing systems are not account centric
Can’t roll-up activities at
the account level
Plus:
• Bad routing
• Poor coordination
• Limited marketing &
sales alignment

Answer: Start with an Account Foundation
Lead to Account Matching
(L2A) Algorithm
Marketing
Automation
Corporate
Email
Web Visits
Engagement Minute
Scoring
Account
Foundation

Engagement Data for Sales Teams
Account Insights
& Scoring
Territory
Analysis

Getting Started

Get Started Fast
• Map leads to accounts: L2A is the foundation of any
ABM initiative.
• Launch a simple, orchestrated play: TOPO
recommends combining SDR outreach with marketing
“air cover” like direct mail to generate meetings.
• Account scoring: Show the sales team which accounts
are engaging so they know where to invest their time
and energy.
57
PRO TIP: Don’t wait to “perfectly” clean your database or define your Ideal
Customer Profile. Start by picking companies similar to your current best ones..

• ABM is a go-to-market strategy – not a technology –
that coordinates personalized marketing and sales
efforts to land and expand high-value accounts.
• Use Orchestration to coordinate relevant interactions
with multiple stakeholders across departments and
channels
• ABM stand-ups are your secret weapon for Sales &
Marketing alignment
• ABM measurement is about quality, not quantity; track
account journeys as a leading indicator to revenue
• Start your ABM journey by building a strong foundation
of unified account data, providing account intelligence
to sales, and running simple SDR + Marketing plays
Tweetable Takeaways
@jonmiller

Copyright ©2018, Engagio Inc.
Our Investors 200+ Customers Recognition
• Understand: Build Account Foundation
• Align: Activate Revenue Teams
• Act: Turn Insight into Action
• Measure: Prove (and Improve) ABM
Impact
ABM Platform

Thank You!
Jon Miller
Engagio
@jonmiller

Introducing Rollworks, a division of AdRoll Group
The Growth Platform Company
For ambitious commerce companies For ambitious B2B marketers

Jennifer Toton
VP, Marketing
jennifer.toton@rollworks.com
in/jennifertoton/
103% subscriber growth YoY
$500M ARR
Bronze
PanAm games
Soccer mom
2x dog lover
Day 1: Selected brands

Take the lead.
1. Target account list
2. Coordinated sales
plays
3. Technical
readiness
4. Pipeline & revenue impact

Take the lead.
Building your target account
list.

Phase 3
Tiered Target
Account List (TAL)
Phase 1
Ideal Customer
Profile (ICP)
Phase 2
Tiered ICP

● Industry: B2B (use Clearbit to match to certain B2B industries)
● Verticals: SaaS, Internet software & services, others
● Employee count: >50 for total marketplace
● Region: United States only (currently)
● Pixel data:
a. P1: Marketo, Google Remarketing, LinkedIn, Competitors, AdRoll, QuantCast,
DoubleClick
b. P2: Hubspot, LiveRamp, Drift, Eloqua, Intercom, Pardot, MediaMath
c. P3: Everything without the above pixels (Facebook Custom Audiences, Twitter Ads)
Defining our Ideal Customer Profile (ICP)

Tiered ICP
Tier Name
# of
Employees
Rationale
T1 “Enterprise” > 5,000 Cherry pick those adapting to digital
T2 “Strategic” 1,000 - 4,999 “Digitally forward” brands w/ high potential
T3 “Mid-Market” 250 - 999 Sweet spot
T4 “Growth” 50 - 249 Agile & ABM demand is growing
T5 “Emerging” 0 - 49 Cherry pick - can grow quickly w/ funding

Tiered Target Account List
P2, P3
Lite ABM
Owned accounts
Scaled ABM + Inbound
~ 250 Account
Light research + data build out
$$
Automation with personalization woven throughout
~ 4000 Accounts
Automated touches OK
$
Industry and persona customization
~ 30 Accounts
Account plans
$$$
Every touch is personalized
P1
Classic ABM
NAL

Announcement | Growlabs acquired to strengthen our customer
data

Take the lead.
Creating coordinated sales plays.

MAP BUYER’S JOURNEY
1
MAP SALES PLAYS
3
MAP CONTENT
2

Mapping the Buyer’s Journey
ConsiderationAttract LiveOnboardingProposal

Mapping the Buyer’s Journey
What is ABM
Advertising?
How does
RollWorks
Work?
What if I don’t
have a target
account list?
Am I activating
my key
accounts with
RollWorks?
Why do I need
to pay a
platform fee?
Can I just use
Google/FB or
Terminus to
do this?
What is the
difference
between RT
and Lead
Locator?
How do I
engage my key
accounts?
Do I have
budget to do
this?
Does RollWorks
drive quality
leads?
Let’s Test
RollWorks!

Mapping Content to the Journey
What is ABM
Advertising?
How does
RollWorks
Work?
What if I don’t
have a target
account list?
Am I activating
my key
accounts with
RollWorks?
Why do I need
to pay a
platform fee?
Can I just use
Google/FB or
Terminus to
do this?
What is the
difference
between RT
and Lead
Locator?
How do I
engage my key
accounts?
Do I have
budget to do
this?
Does RollWorks
drive quality
leads?
Let’s Test
RollWorks!
What are Digital Ads
for ABM?
What is targeted
advertising?
Demonstrate Value
QBR Decks
Platform Fee Validation
Case Studies
How RollWorks Works
Easy steps to ABM
Onboarding Decks

Mapping the Sales Plays
Consideration LiveOnboardingProposal
Pipeline Accelerator AdsLead Locator Ads
Email Meeting Phone Contract
Contact
Enters
Pipeline
DirectMailSalesPlay
Door Opener Post-Demo Kit Proposal Kit Welcome Kit
Meeting Phone
Milestone Kit
Email
Attract

Take the lead.
Assisting with technical
readiness.

SDR
Qualification
CLOSED/ WON
Inbound
Account-based
Accts. that match ICP
4,000 Owned
New Business
Sales
● Digital: RollWorks, SEM/
AdWords, Content Syndication
● Conferences
● Content + Partner Marketing:
Blogs, Webinars, Whitepapers
● SEO
● Organic Social
Lead Generation
● Digital: RollWorks
● Direct Mail
● Field Events
● Personalized Content via Email
and Personal Social
● Sales Calls & In-person
Meetings
Account-based
Running Lead Gen AND ABM Programs to Drive Revenue

SDR
Qualification
CLOSED/ WON
Inbound
Account-based
4,000 Owned
Accounts
+
Accts. that match ICP
4,000 Owned
New Business
Sales
Full Martech Stack to Support Programs

Attract Stage - Door Opener with Coffee

Salesforce and Sendoso integration for Direct Mail

Attract Stage - RollWorks Lead Locator Ads
Sales PersonaCMO Persona Marketing Persona

Marketo (or Salesforce) Integration for Campaign Sync
Audience + Attributes + Stage + Reporting synced for dynamic ads and contact-level reporting
1 Sync Marketo (or Salesforce) 2
Segments ready for campaign targeting,
personalization and reporting

Take the lead.
Measuring pipeline & revenue
impact.

Campaign Level Results
CMO Persona
Prospects who received our door
opener kit were 3x more likely to
book an appointment
CPL down 42% vs generic ad

1. Target account list
2. Coordinated sales
plays
3. Technical
readiness
4. Pipeline & revenue impact
Take the lead.

THANK YOU
Jennifer Toton
VP, Marketing
jennifer.toton@rollworks.com
in/jennifertoton/

A Breakfast Made for Account Based Marketers
Q&A

A Breakfast Made for Account Based MarketersA Breakfast Made for Account Based Marketers
In Summary, Key Themes Emerging around ABM
1. Master the account
selection process
2. Adopt the account based
measurement model
3. Begin with the strategy,
using technology to execute
and scale
1. Develop an ABM
Strategy
2. Align on Data
3. Run Plays
4. Measure ROI
Take the lead.
1. Build your target account list
2. Create coordinated sales plays
3. Assist with technical readiness
4. Measure pipeline & revenue
impact
Strategy + Account Selection + Data + Plays + Connected Systems + Measure

RollWorks Engagio Roadshow - San Jose

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to RollWorks Engagio Roadshow - San Jose

Similar to RollWorks Engagio Roadshow - San Jose (20)

More from RollWorks

More from RollWorks (18)

Recently uploaded

Recently uploaded (20)

RollWorks Engagio Roadshow - San Jose