V Model 2

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V Model 2

  1. 1. V Model Start Here End Here Payoff Needs 5 ROI Objectives 5 ROI Business Needs 4 Impact Objectives 4 Impact Application Objectives Application Performance Needs 3 3 Learning Needs 2 Learning Objectives 2 Learning Initial Measurement Analysis and Evaluation Preference Needs 1 Reaction Objectives 1 Reaction Project Business Alignment and Forecasting The ROI Process Model
  2. 2. Start Here Payoff Needs 5 The highest level of objectives, return- on-investment, comes from an analysis of payoff needs – business goals, visions etc. Initial Analysis Decide impact needs that are important to reach payoff needs and decide acceptable ROI
  3. 3. Start Here Payoff Needs Business Needs 4 To determine business needs, specific measures must be pinpointed so the business situation is clearly assessed and support payoff needs
  4. 4. Start Here Payoff Needs Business Needs Performance Needs 3 This step explores the reasons why business measure is not at the disired level of performance.
  5. 5. Start Here Payoff Needs Business Needs Performance Needs Learning Needs 2 Learning needs are required knowledge or a information component uncovered by performance needs
  6. 6. Start Here Payoff Needs Business Needs Performance Needs Learning Needs Preference needs drive the program features and requirements. Statements that define parameters of the program in terms of timing, content, staffing, location, technology, Preference Needs 1 and extent of disrution allowed
  7. 7. Start Here Payoff Needs 5 Business Needs When needs are set on all levels and linked so the participants accept Performance Needs preference needs as relevant for them and support business needs, they are montivated for supporting the project Learning Needs Preference Needs 1 Project Business Alignment and Forecasting
  8. 8. Criteria for reaction objectives: identify important and measureable issues, attitude based, clearly worded, and specific. Underscore the linkage between attitude and the success of the program Reaction Objectives
  9. 9. Learning objectives require more precision and comunicate expected outcomes from learning, describe competent Learning Objectives performance that should be the result of learning Reaction Objectives
  10. 10. Application objectives Application Objectives indentify behaviors, taskes, and actions that are observable and measureable Learning Objectives Reaction Objectives
  11. 11. Impact Objectives Impact objectives must Application Objectives contain measures linked to the skills and knowledge gained as a result of the program and are results Learning Objectives based, clearly worded, and specific Reaction Objectives
  12. 12. ROI Objectives Impact Objectives Specific objectives for ROI Application Objectives should be developed before an evalutation study is undertaken – could be set by program sponsor as Learning Objectives a minimum acceptable ROI value Reaction Objectives
  13. 13. Evaluation by questionnaires, surveys, Measurement interviews and focus groups. and Evaluation Questions that focus on the link to business impact 1 Reaction Project The ROI Process Model
  14. 14. Evaluation by questionnaires, surveys, performance tests, technology and task simulations, self-assessment 2 Learning Measurement and Evaluation Reaction Project The ROI Process Model
  15. 15. Evaluation by questionnaires, interviews, focus groups, Application observation, and action plans 3 Learning Measurement and Evaluation Reaction Project The ROI Process Model
  16. 16. 4 Impact Evaluation by action plans, performance contracts, questionnaires, statistics, Application accounts, etc. When going for level 5: ROI, the results must be convertible into monetary figures Learning Measurement and Evaluation Reaction Project The ROI Process Model
  17. 17. 5 ROI Impact Calculation of ROI or BCR demands isolation of the Application impacts and convertion to money matched with corresponding costs (all included!) Learning Measurement and Evaluation Reaction Project The ROI Process Model
  18. 18. V Model Start Here End Here Payoff Needs 5 ROI Objectives 5 ROI Business Needs 4 Impact Objectives 4 Impact Application Objectives Application Performance Needs 3 3 Learning Needs 2 Learning Objectives 2 Learning Initial Measurement Analysis and Evaluation Preference Needs 1 Reaction Objectives 1 Reaction Project Business Alignment and Forecasting The ROI Process Model

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