Rohit Saini has over 10 years of experience in customer service roles in the car rental industry. He has worked for SIXT Rent A Car in Doha, Qatar as Deputy Station Manager and Sales Coordinator. Prior to that, he held roles as a Car Rental Sales Agent and Senior Reservation Executive in India. Saini seeks to enhance customer loyalty and business growth through friendly, timely, and proactive service.
1. CURRICULUM-VITAE
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Rohit Saini
Permanentaddress:-I-162 2nd
floor
karampura New delhi-110015
India contact number:--
00917838536967.
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Objective :
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In today’scustomerservice orientedsociety,timely,friendly, proactive service is
soughtto enhance future businessgrowth.Customerloyaltyisalwaysimpacted
whenyouemploythe rightprofessional torepresentyouwhenassistingyour
valuedcustomers.
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Experience:-
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SIXT renta car Worldwide (DohaQatar)
(Sep2015 to Oct 2016 )
Deputy Station Manager.
Responsibilities:-
Developing,implementingandmaintainingabusinessplansforbranch.
Monitoroverall performance of all staff andplan formotivationmeetings
and performance reviews togetherwithoperation manager.
Preparingbestrental offer’sforbranch.
CoordinatingSalesandrentalsof branch.
Managing the dailyactivitiesof the branch.
Inspiringandmotivatingstaff.
Coachingand developingstaff todomore andbetter.
Adherence toregulatoryrequirements.
Reportingwithdailyoperationreportandsalesreporttooperation
manager
2. Experience :-
Experience:-
Experience:-
SIXT renta car Worldwide (DohaQatar)
( Sep2014 to June 2015 ) 10 Months
SalesCoordinator.
Responsibilities:-
CoordinatingCorporate SalesBusinesstoBusiness.
Developingcorporate clientsinDoha.
Preparingsample Quotationforclients.
Meetclientstoconvertthe salesdealsintolonglease contract.
Try to make good sale andmake longbusinessrelationwithcustomers.
Performed relatedresponsibilitiesasrequiredorassigned.
SIXT renta car Worldwide (DohaQatar)
(Oct 2012 to Sep 2014) 2 Years
Car Rental Sales Agent.
Responsibilities:-
HandlingSelf drive salesforall categories of cars.
Rentinghighendcars forself drive &longlease contracts.
Execute International reservationsfromall aroundthe world.
Provide all travel relatedinformationtocustomers.
Offerbestsuitable carsaccordingto customerchoice.
HandlingSelf Drive andchaufferdrivenbookingfromall aroundthe
World.
Workingon CobraWorldwide.
Try to converteach andeveryqueryintosales.
Try to make good sale andmake longbusinessrelationwithcustomers.
Resolve queriesof majorclientsandreportingBranch ManagerwithDaily
Reports.
ECO’S INDIA MOBILITY & HOSPITALITY INDIA PVT LTD.(ECO RENT A CAR).Delhi
India.
(JULY-2009 to Oct 2012) 3years 5 month.
SeniorReservation Executive- Corporate( Reservations& Operations)
Responsibilities
Greetcustomersandprovide world-classcustomerservice.
HandingSelf Drive andChaufferdrivenbookings.
Handlingcorporate Salesand reservations.
Try to salesHigh-endcars.
Try to converteach andeveryqueryintosales.
Try to make good sale andmake longbusinessrelationwithcustomers.
Researchrental ratesand locationsandsell travel packages.
Processrentalsandreturns.
Resolve queriesof majorclientsand reportingoperation Managerwith
3. Experience:-
DailyReports.
Respondtocustomers'questionsandcomplaints.
Handlingcustomerqueries.
Try to resolve the issue before TAT(TURN AROUNDTIME)
SERCO GLOBAL Delhi India(PROCESS:-HAWLETT-PACKARD,HPCUSTOMER
SUPPORT)
(Sep2008 to June 2009)10Months.
Customersupport agent.(Online customersupport)
Responsibilities
Greetcustomersandprovide world-classcustomerservice.
Handlingcustomerqueries.
Try to resolve the issue before TAT(TURN AROUNDTIME)
Respondtocustomers'questionsandcomplaints.
Try to buildgoodco-ordinationbetweencustomersandtechnical
engineer.
Experience:-
SERCO GLOBAL Delhi India(PROCESS:-HSBC RECOVERY AND COLLECTION)
(April 2008 to September-2008)6Months.
Recoveryagent.(Softcalling creditcard payment recovery)
Responsibilities:-
Firstlylistentocustomer’sthensearchsimple andsmoothpath fortheir
queries andrecovermoneyassoonas possible.
Respondtocustomer’s fortheircreditcard related queries.
Give remindercallstocustomer’sbefore due date of payment.
Resolve the customer’squeries.
Try to give bestandsimple solutionto customers.
Respondtocustomers’questionsandcomplaints.
Ensure Bank policiesare adheredbythe customer’s.
Recovermoneyfrombankdefaultcustomer.
Ensure customerfortheirbank settlements.
Education/Professional
Qualification:
Bachelorof commerce fromUniversityof Delhi in2013.(India)
Passed12th
formcentral board of secondaryeducation in2008.(India)
4. Done one year `O' level computer diplomafromDelhi institute of
computerandscience.(India)
Passed10th
from central boardof secondaryeducation in2006.(India)
Personal Strengths:
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ExcellentCommunicationAbilities.
Good Interpersonal Skillsandashort learningcurve.
Abilitytogetina team andcapable of handlingataskwithminimum.
Strong commitment to drive sales and provide excellent customer
service.
Uncommon ability to excel in a fast paced environment.
Great ability to use computer applications: windows, general office
equipment electronic mail, word processing software, spreadsheet
software, database software and Internet browser.
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Languages: English,Hindi andPunjabi.
Salary: Negotiable
Date of Birth: 20th
June,1989
Nationality: Indian
Marital Status: Married
Interests: Listeningtomusic& Interactingwithpeople.
Reference:
Driving license :
Will be available onrequest
Delhi India&Doha Qatar
Declaration
I, hereby,declare thatthe above informationistrue tothe bestof my knowledge andbelief.Ibearthe
responsibilityforthe correctnessof the above particulars.
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(RohitSaini)