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Mystery guest questionnaire

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Mystery guest questionnaire

  1. 1. Mystery Guest Questionnaire 1. What did you see when you first pulled up as far as signage being clear? Excellent Good So/so More bad than good Terrible 2. What did you see when you walked in the doors? Excellent Good So/so More bad than good Terrible 3. Were you greeted right away? Excellent Good So/so More bad than good Terrible 4. Did you feel welcome – like an honored guest? Excellent Good So/so More bad than good Terrible 5. Were you shown where to go and what to do? Excellent Good So/so More bad than good Terrible 6. Did anyone attempt to make conversation before, during or after the service? Excellent Good So/so More bad than good Terrible 7. How would you rate the cleanliness of the facility? Excellent Good So/so More bad than good Terrible 8. How would you rate the appearance of the facility? Excellent Good So/so More bad than good Terrible 9. Was the bulletin clear on order of service and did it provide information on the church? Excellent Good So/so More bad than good Terrible 10. Was the worship service uplifting? Excellent Good So/so More bad than good Terrible 11. Was the music portion uplifting? Excellent Good So/so More bad than good Terrible 12. Was there time for prayer? Excellent Good So/so More bad than good Terrible 13. Did the message seemwell prepared, biblical and practical? Excellent Good So/so More bad than good Terrible 14. How did the Sabbath school teachers treat parents and their children? Excellent Good So/so More bad than good Terrible 15. Were announcements short, clear and informative? Excellent Good So/so More bad than good Terrible
  2. 2. 16. Were the visitors invited back? Excellent Good So/so More bad than good Terrible 17. Did you feel comfortable enough to ask questions? Excellent Good So/so More bad than good Terrible 18. Did anyone sit by you during service and try to make you feel welcome? Excellent Good So/so More bad than good Terrible 19. Were you invited to lunch? Excellent Good So/so More bad than good Terrible 20. How was the signage throughout the building, restrooms, classes, etc? Excellent Good So/so More bad than good Terrible 21. How full was the building? Excellent Good So/so More bad than good Terrible 22. Did everyone seemglad to be there or were they so “reverent” that it seemed like a funeral home? Excellent Good So/so More bad than good Terrible 23. Did anything distract you? Excellent Good So/so More bad than good Terrible 24. What one thing will you remember about this in seven days’ time? Excellent Good So/so More bad than good Terrible 25. Would you return? Excellent Good So/so More bad than good Terrible
  3. 3. Grade: 5 Excellent ___________ 4 Good ___________ 3 So/so ___________ 2 More bad than good _________ 1 Terrible _________ Total _________

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