Designing for the Mind - SXSW 2015

Roger Dooley
Roger DooleyAuthor & Consultant at Dooley Direct LLC
Nathalie Nahai
Nir Eyal
Roger Dooley
#DesignMind
Designing for
the Mind
Nathalie Nahai
@nathalienahai
TheWebPsychologist.com
Nir Eyal
@nireyal
nirandfar.com
Roger Dooley
rogerdooley.com
@rogerdooley
#sxsw #DesignMind
@rogerdooley
@nathalienahai
@nireyal
Designing for the Mind - SXSW 2015
Designing for the Mind - SXSW 2015
Daniel Kahneman Ronald Coase
Daniel Kahneman
System 1 System 2
Right/Left Brain?
Emotion
Art
Non-conscious
Creativity
Right/Left Brain?
Speech
Logic
Conscious
Math
Reality: It’s Complicated
Designing for the Mind - SXSW 2015
Designing for the Mind - SXSW 2015
5% Conscious
95% Non-conscious
How much of the brain are you
designing for?
#DesignMind #sxsw @rogerdooley
Friction
Ronald Coase
Friction =
The time, money, and
effort lost in getting
what you want.
Difficulty:
Real and
Perceived
#DesignMind #sxsw @rogerdooley
Real Friction
Form Fields
Steps in Checkout Process
Instructions
“What am I supposed to do?”
ANYTHING in Conversion Sequence
High
Friction
High
Friction
$4,000,000,000,000.
2015 Est. – Business Insider
#DesignMind #sxsw @rogerdooley
Near-Zero
Friction
Security Friction
“Imaginary” Friction
&
Cognitive Fluency
#DesignMind #sxsw @rogerdooley
Difficulty Cooties
Design &
Naming
Choices
Your App,
Order
Process,
etc.
#DesignMind #sxsw @rogerdooley
Difficult = Risky
“Magnalroxate” “Hnegripitrom”
Safer è è è More Dangerous
Difficult = Risky
“Chunta” “Vaiveahtoishi”
Safer è è è More Dangerous
Easy = True
Fluency & Image Placement
Go with the flow!
ñ
ñ
ñ
ñ
Image Placement
More Fluent & Believable Less Fluent & Believable
Fluency &
Design Choices
Confession Site
I believe God is on IRC and that I have found
him. Sometimes I sympathize with other
prophets of the past because no one believe
me and I fear it will soon be too late to save
mankind.
Confession Site
I believe God is on IRC and that I have found
him. Sometimes I sympathize with other
prophets of the past because no one believe
me and I fear it will soon be too late to save
mankind.
More “fluent” site =
More revealing posts
Drunk Tank Pink, Alter
17%
couldn’t
decide.
40%
couldn’t
decide.
#DesignMind #sxsw @rogerdooley
Designing for the Mind - SXSW 2015
Designing for the Mind - SXSW 2015
Designing for the Mind - SXSW 2015
Minimize perceived friction
with simple fonts, short text,
& easy-to-read design.
#DesignMind #sxsw @rogerdooley
If you remember
just one thing …
Change is constant and
accelerating…
Communication
50Years
Media
50Years
Mobile!
Big Data!
Social
Media!
Our Brains
NO Change in 50,000Years!
Design for the way
your customer’s
brain really works!
#DesignMind #sxsw @rogerdooley
Designing for the Mind
Roger Dooley
rogerdooley.com
rogerd@dooleydirect.com
@rogerdooley
Nathalie Nahai
Nir Eyal
Roger Dooley
Designing for
the Mind
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Designing for the Mind - SXSW 2015