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Self efficacy

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Self efficacy

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Self efficacy

  1. 1. 1 Workshop Self-efficacy Roger Claessens, Prof. UBI www.rogerclaessens.be Professional training Self-efficacy is the belief in one's own ability to perform well.
  2. 2. 2 We are amongst EXPERTSWe are amongst EXPERTS »» Ideas are welcomeIdeas are welcome
  3. 3. Looking at ME 3
  4. 4. 4
  5. 5. Options 1. Never 2. Occasionally 3. Frequently 4. Always I methodically weigh my talents and assess how well they are being used 1 2 43 1 2 1 432 I make long-term plans for my career and revise them as necessary 5 Source “Achieving Excellence” Robert Heller, DK 1999 HOW DO YOU SEE YOURSELF?
  6. 6. Options 1. Never 2. Occasionally 3. Frequently 4. Always 1 2 43 3 1 2 21 3 3 4 4 1 2 3 4 4 65 I handle familiar tasks and approach new ones with confidence in my ability I look at opportunities carefully without any fears about the risks involved I use my mental powers to generate plans for moving ahead I get all the co-operation and contribution I require from other people 6
  7. 7. Options 1. Never 2. Occasionally 3. Frequently 4. Always 1 2 43 7 1 2 21 3 3 4 4 1 2 3 4 8 109 I exercise to maintain fitness standards and keep close to my ideal weight I eat and sleep well and am careful to avoid working excessive hours I aim to achieve excellence, and work on areas where I fall short I strive to win by outdoing the competition on very important aspect 7 HOW DO YOU SEE YOURSELF?
  8. 8. Options 1. Never 2. Occasionally 3. Frequently 4. Always 1 2 43 11 1 2 21 3 3 4 4 1 2 3 4 12 1413 I set aside time to master new and useful training and education I apply organised mental techniques to help me think more effectively I recall everything I need to remember readily ands without difficulty I work to improve my reading speed without loss of comprehension 8 HOW DO YOU SEE YOURSELF?
  9. 9. Options 1. Never 2. Occasionally 3. Frequently 4. Always 1 2 43 15 1 2 21 3 3 4 4 1 2 3 4 16 1817 I seek feedback about my writing and speaking, and act on any criticisms I enjoy giving talks and welcome opportunities to appear before an audience I look for new ideas from others and seek to develop new ideas myself I systematically manage my time and act to eliminate any waste 9 HOW DO YOU SEE YOURSELF?
  10. 10. Options 1. Never 2. Occasionally 3. Frequently 4. Always 1 2 43 19 1 2 21 3 3 4 4 1 2 3 4 20 2221 I have, and apply meaningful measures of my personal productivity I compile a list of priorities and organise my work accordingly I apply competent numeracy and financial know-how to my activities I learn to live without stress. 10 HOW DO YOU SEE YOURSELF?
  11. 11. Options 1. Never 2. Occasionally 3. Frequently 4. Always 1 2 43 23 1 2 21 3 3 4 4 1 2 3 4 24 2625 I find ways of achieving relaxation and I use those methods effectively I take care to analyse issues thoroughly, but I also act decisively I turn to valued advisers to help me with personal and business issues I regard successes as the stepping- stone to further greater achievement 11 HOW DO YOU SEE YOURSELF?
  12. 12. Options 1. Never 2. Occasionally 3. Frequently 4. Always 1 2 43 27 1 2 21 3 3 4 4 1 2 3 4 28 3029 I maintain my list of useful contacts and employ it as a key tool I voluntarily take opportunities to act as the leader of any group I use proven techniques and careful preparation in any negotiation I communicate with employees effectively, using all media available 12 HOW DO YOU SEE YOURSELF?
  13. 13. Options 1. Never 2. Occasionally 3. Frequently 4. Always I write down my ambitious and check my progress towards them. 1 2 43 31 32 1 432 I try to remove any obstacles that stand in the way of achieving excellence. 13 HOW DO YOU SEE YOURSELF?
  14. 14. 32 - 63: You are falling short of achieving excellence. Face up to the realities of your working life. You can do better. Find the will to act and improvement will come! 64 – 95: You are on the right track. Use this day to determine what elements can be improved, Your efforts will be quickly rewarded. 96 – 128: Your are efficient in your professional life. You can still improve! You know it and that is the reason why you follow this workshop! Keep going like that! 14 HOW DO YOU SEE YOURSELF?
  15. 15. 15 Did you ever meet an entrepreneur who wanted to go bankrupt?
  16. 16. 16 DO I HAVE WHAT IT TAKES?DO I HAVE WHAT IT TAKES?
  17. 17. What can I improve? 17
  18. 18. Imagine you like a product 18
  19. 19. Imagine you like an augmented product 19
  20. 20. 20 TOOLS FORTOOLS FOR PERFORMANCEPERFORMANCE IMPROVEMENTIMPROVEMENT
  21. 21. 21
  22. 22. This PC is the result of a way of thinking: Better Faster Cheaper Smaller Simpler Smarter 22
  23. 23. A B 23
  24. 24. WHAT MOTIVATESWHAT MOTIVATES YOU?YOU? 24
  25. 25. DO YOU FEEL YOU THINKDO YOU FEEL YOU THINK EFFECTIVELY?EFFECTIVELY? 25
  26. 26. DO YOU KNOW WHATDO YOU KNOW WHAT YOU NEED TO KNOW?YOU NEED TO KNOW? 26
  27. 27. YOUYOU AS ANAS AN ENTREPRENEURENTREPRENEUR…… WHAT DOES ITWHAT DOES IT MEAN?MEAN? 27
  28. 28. 28 What is in it for me? What is going to generate added value?
  29. 29. 29
  30. 30. 30
  31. 31. Lack ofLack of focusfocus WastedWasted timetime Lack ofLack of sleepsleep MeetingsMeetings Bad decisionsBad decisions DiscussionsDiscussions WHERE IS MY ENERGY GOING? 31
  32. 32. 32
  33. 33. 33 Self-efficacy program 1.Branding 2.Memorisation 3.Selling 4.Transactions 5.Information 6.Listening 7.Self-preservation
  34. 34. 34 1Personal branding
  35. 35. 35 BECOME A BRAND!BECOME A BRAND!
  36. 36. 1° Start a conversation with all the stakeholders 2° Look around (research, insight, emotion, rationalisation) 3° Define your direction 4° Define the message 5° Choose the media 6° Follow up with the stakeholders to adjust the message if required The classical steps of BRANDING 36
  37. 37. What goals should be reached to become a great Brand? 37
  38. 38. A culture of motivation38
  39. 39. A culture of listening39
  40. 40. 40A culture of empowerment
  41. 41. 41 MY VALUES & MES NORMS A culture of excellence
  42. 42. 42A culture of follow-up
  43. 43. 43
  44. 44. 44 YOU CAN CHANGE YOURYOU CAN CHANGE YOUR LIFE BY CHANGING YOURLIFE BY CHANGING YOUR STATE OF MINDSTATE OF MIND
  45. 45. A STATE OF MIND •I listen •I treat myself as a company •I treat the company as if it was my own •I do not have a job but a step in the direction I figured out 45
  46. 46. A STATE OF MIND •I focus on solutions •I focus on understanding •I expect the best and I believe in the best • I…whatever it takes….I…whatever it takes…. 46
  47. 47. THE LAW OF DELIBERATE CREATION •Being clear on what you want •Focus on what you want •Belief in what you want •Move towards what you want 47
  48. 48. 48 ‼ DEVELOP A NEW SKILL ‼ START A BLOG ‼ FIND A MENTOR ‼ HAVE A PET PROJECT
  49. 49. 49
  50. 50. Rebranding IF NEED BEIF NEED BE REBRAND!REBRAND! 50
  51. 51. 51
  52. 52. 52 2Memorisation
  53. 53. 53 You can improve your memorisation!
  54. 54. How does memorisation work?How does memorisation work? 54
  55. 55. Long term memory 55 How does memorisation work?How does memorisation work?
  56. 56. A brief recognition by the mind of what the senses take in Very small amount of facts that you can hold in the mind at any one time Practically limitless capacity 56
  57. 57. Very small amount of facts that you can hold in mind at any one time PRACTICALLY LIMITLESS CAPACITY 1. ENCODING 2.RETRIEVING 57
  58. 58. UNE POSSIBILITE PRACTICALLY LIMITLESS CAPACITY 58
  59. 59. EncodingEncoding 1°1° Encode with attention 2° Classify and structure the information 3° Establish a link of association 4° Establish a code of retrieval ▼ 1° An undivided attention 2° A conscious effort of repetition 59
  60. 60. EncodingEncoding An undivided attention Can you add this column of figures while you continually repeat the names of the months of the year? 4 8 5 7 9 60
  61. 61. EncodingEncoding It is important to remember that the amount of information that can be held in your short-term memory is very limited! Anything that distracts you can displace what currently is in your short term memory. « What am I doing here? » 61
  62. 62. Why do we forget?Why do we forget? 1° Some information never gets into the memory 2° Too much subsequent similar information 3° Few associations 4° No proper trigger that retrieves the information 5° No recent retrieval 6° Memory changes over time 62
  63. 63. WHY DO WE FORGET?WHY DO WE FORGET? 63
  64. 64. 16 Techniques for improving16 Techniques for improving your memoryyour memory 1. Association 2. Visualisation 3. Active Observation 4. Elaboration 5. Written reminders 6. Auditory reminders 7. Environmental change 8. Self-instructions 9. Story method 10. Chunking 11. First letter clues 12. Create a word 13. Categorisation 14. Search your memory 15. Alphabetical search 16. Review 64
  65. 65. How to remember their name? 65
  66. 66. The mental pictureThe mental picture W H A T IS A B A N K ? 66
  67. 67. The impact of a minimum wage on the economy 67
  68. 68. Thinking • Intelligence is a gift. • Thinking is the skill with which we use that gift _and that skill can be improved 68
  69. 69. In the final analysis a variety of SKILLS contribute as much as a formal academic training to SUCCESS 69 A THING TO REMEMBER
  70. 70. 70 3Effective selling
  71. 71. 71
  72. 72. 72
  73. 73. 73
  74. 74. Dont forget the structureDont forget the structure 74
  75. 75. Let us sell the right thing! 75
  76. 76. QUESTIONS, QUESTIONS, QUESTIONSQUESTIONS, QUESTIONS, QUESTIONS LISTEN, LISTEN, LISTENLISTEN, LISTEN, LISTEN 76 The two most effective selling tools
  77. 77. • The 3 C’s of effective selling: –Competence ( I now what I am talking about) –Comprehension ( I understand what the customer wants and argue consequently) –Coherence ( I am going to convince the customer) 77 Effective selling
  78. 78. Think about the onion 78 Effective selling
  79. 79. 79 4Transactions
  80. 80. Parent Parent Adult Adult Child Child Effective selling 80
  81. 81. Listening & Questions is the basis of effective selling SituationSituation ProblemProblem ConclusionConclusionInformatioInformatio nn 81
  82. 82. The four phases of effective selling + Questions, questions & questions! 1. Exactly, in which situation are we? 2. What is the issue? 3. What information is required to reach a conclusion? 4. How can we reach our objective? Effective selling 82
  83. 83. A lean thinking approach to selling 1. Did the interaction create value for the customer? 2. Did it create value for the bank? 3. Could we have made the process more simple? 4. Could we have gained some time? Effective selling 83
  84. 84. Avoiding waste is a matter of attitude Example : Meetings What is the cost to the organisation of a meeting of thirty minutes (30) with say five (5) senior managers? 84
  85. 85. Managing information • Do you read what you put aside as: « to be read because it is important and… when I have some time? » 85
  86. 86. 86 5Information
  87. 87. 87 Your branding & communication
  88. 88. Ayants droit sensibilisation compréhensio n implication engagement moyens newsletters rapports memos pub gratuite discussions meetings publicité campagne d’information consultations débats la recherche des solutions de manière collective type de stratégie informelle persuasive dialogue dialogue Source: Corporate communication, J. Cornelissen 88
  89. 89. 89
  90. 90. 90
  91. 91. • http:// FragmentationFragmentation 91
  92. 92. The significance of communication 92
  93. 93. 1 = 1,0001 = 1,000 93
  94. 94. 94
  95. 95. 95
  96. 96. 96 At the end of the day: •What is your point?What is your point? •Why should oneWhy should one care?care? •Who should care?Who should care?
  97. 97. 97 6Listening
  98. 98. 98
  99. 99. Listening QuestionsQuestions Focus onFocus on speakerspeaker ListenListen ObserveObserve ClarityClarity ReflectReflect Listening is one of the most powerful communication skills a person can develop! ResponseResponse 99
  100. 100. 100 The 10 Guidelines
  101. 101. Listening 1. Stop talking 2. Relax 3. Put the speaker at easy 4. Remove distractions 5. Empathise 6. Be patient 7. Avoid prejudice 8. Listen to the tone 9. Listen to the ideas not just the words 10.Wait and watch for the non verbal communication signs 101 Source: www,skillsyouneed.com
  102. 102. • When you listenWhen you listen you may learnyou may learn somethingsomething • When youWhen you speak, questionspeak, question as much asas much as possiblepossible 102
  103. 103. Perceptions People perceive things in a fundamental different way than one might expect Avoiding waste of information Avoiding waste of information 103
  104. 104. 104 7Self preservation
  105. 105. Self preservation Somebody is mad at you? He is not putting you into question but the professional! How would you consider the situation if you had lost your health? 105
  106. 106. Be aware of the mythsBe aware of the myths 106
  107. 107. 107 I know where I am going to end up?
  108. 108. 108 The complacency zone is aThe complacency zone is a dangerous place to be!dangerous place to be!
  109. 109. 109 Don’t be alone! Take a coach!
  110. 110. 110
  111. 111. 111 Q&A Your & my final points
  112. 112. We are always in COMPETITION 112
  113. 113. Question • “Are You ready for the interview?” Answer •“I am born ready!” 113
  114. 114. 114
  115. 115. 115
  116. 116. “All you really need is the determination to make it work, the persistence to keep at it when things go wrong and the absolute conviction that you can succeed.” 116
  117. 117. 117
  118. 118. 118
  119. 119. 119 Leave from here thinking that YOU ARE AWESOME
  120. 120. 120 Your personal slides on WWW.ROGERCLAESSENS.BE

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