The value of Software Subscription and
Software Subscription and Support
Getting the most from your software investment
Passport Advantage and Passport Advantage Express
Software Subscription and Support
IBM Passport Advantage®
and Passport Advantage Express
include renewable Software Subscription and Support that
complements your IBM software purchases.It includes
both Product Upgrades andTechnical Support,and fosters
successful software deployments.With Product Upgrades,
you get complete upgrade and cross-platform migration
coverage for most commercially available IBM-distributed
Information Management software.You can upgrade
to new releases and new versions as the needs of your busi-
ness dictate.Technical Support helps keep your users up
and running wherever they’re working in the world.This is our
way of making sure you’re covered with the technical sup-
port you need.This is your way of getting an increased return
on your investment in a total software solution.
Cost of ownership is something every customer must look
at closely.IBM has more than 3000 software developers
creating world-class solutions that are designed to lower
your cost of doing business.Regardless of the size of your
business,Software Subscription and Support provides you
access to the latest IBM software innovations and support.
If your organization wants to leverage IBMTechnical Sup-
port,it can do so by visiting the Software SupportWeb site at
ibm.com/software/support and submitting problems,or by
reading about issues and fixes that may already have been
addressed for other organizations.You can define and esca-
late a support issue to a“Severity1”situation.This means
that IBM resources are available to work with you 24x7 until
your application is up and running.
With each license acquisition,you receive the product
upgrade and support features of Software Subscription and
Support.Whereas some vendors provide the option to pur-
chase these separately—and market this as a benefit—IBM
believes its customers increase their return on investment
(ROI) through this package deal.In addition to the acquisition
benefits of your PassportAdvantage or PassportAdvantage
Express license,you get upgrades and technical support
(both how-to and code-related assistance).It’s a total solution
that ensures you’re always covered when you install new soft-
ware or upgrade to newer versions.
Software Subscription and Support means you’re
As new versions of IBM-distributed software are released,
they come under the umbrella of your existing Software Sub-
scription and Support,which helps with budgeting.If your
organization didn’t have a Passport Advantage or Passport
Advantage Express agreement,you would have to budget
for new software releases.If you forget to budget for new
releases—or don’t know that you should—you’re hit with
an unplanned expenditure,or forced to wait until your
next budget cycle to be current with your software.With
Passport Advantage and Passport Advantage Express,
you never have to worry about new software releases
because they’re included in the program.This makes it
simple for your business to purchase and administer in one
planning and budgeting cycle as part of its overall software
Here’s how you benefit from the Product Upgrade feature of
Software Subscription and Support:
• It’s the most cost-effective way for your business to ensure
that its users have readily available the latest technology
of the most-current releases. This helps increase and
maintain the highest levels of productivity. It lowers your
cost of acquiring new releases by providing authorization
to use all new releases and versions of offering products
while still under software subscription and support.
• You can upgrade at your leisure, conveniently
downloading new software from the Web. Although
Passport Advantage and Passport Advantage Express give
you the option to upgrade, it is never required. You choose
the best time to upgrade based on your business needs.
• You can protect your on demand business investments.
Software Subscription and Support provides free access to
the latest releases of IBM software, eliminating the cost of
acquiring new licenses and enabling your organization to
Technical Support means you’re always in touch
Software Subscription and Support also makes it easy for
you to put the IBM world-class software support to work in a
cost-effective and efficient way.The Software Subscription
and Support feature provides easy access to responsive,
cross-platform software and technical support around
the clock and around the world.And,it provides prompt
responses to your questions by offering the convenience of
IBM call-in numbers throughout the calling areas in which
you conduct business.
Technical Support includes the following features:
• 24x7 access to a variety of IBM technical resources in
“Severity 1” situations. You determine whether the
problem is critical to your organization and if you want it
to be classified as a “Severity 1.”
• Access to usage- and code-related voice support.
• No limits on the number of designated IT technical staff
that can contact Technical Support for help.
• Access to the IBM Software Support Web site at
ibm.com/software/support; enhanced self-help, navigation
and advanced search capabilities for Technical Support
(24x7), including a worldwide problem-submission Web
site for IBM-distributed software (Service Request tool).
• IBM Software Support Guide that provides detailed
information on all IBM software support including
technical support processes and a worldwide list of support
center phone numbers.
Go ahead—ask the hard questions!
Software Subscription and Support is a valuable feature of
your Passport Advantage or Passport Advantage Express
agreement.See how it stacks up to the competition:
• What if your participation in Software Subscription and
Software Subscription and Support can be renewed after
your initial commitment expires or, if your participation
lapses, it can be reinstated without having to purchase a
new license. Some vendors require that you repurchase
your license if your participation in a maintenance
offering lapses and you want to upgrade to a new release
that came out after your initial commitment was over.
It is, however, less expensive to keep your Software
Subscription and Support coverage current because
reinstatement is more expensive.
• Are all vendors’ maintenance offerings the same?
No. With Passport Advantage and Passport Advantage
Express, you get Software Subscription and Support,
which bundles together both Product Upgrades and
Technical Support. Other vendors’ maintenance offerings
may include either product upgrades or technical
support, but not both — or, the purchase of a license may
not include software subscription and support at all. In
addition, Software Subscription and Support also includes
both new versions and releases, whereas some vendors
have an additional charge for new product versions.
• Is there a required length of time for which I must commit
to software subscription and support?
With Passport Advantage and Passport Advantage
Express, you get Software Subscription and Support when
you purchase your software. Software Subscription and
Support can be renewed on an annual basis.