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Value of sw_subscription_and_support_brochure


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Software Subscription

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Value of sw_subscription_and_support_brochure

  1. 1. The value of Software Subscription and Support Software Subscription and Support Getting the most from your software investment
  2. 2. Passport Advantage and Passport Advantage Express Software Subscription and Support IBM Passport Advantage® and Passport Advantage Express include renewable Software Subscription and Support that complements your IBM software purchases.It includes both Product Upgrades andTechnical Support,and fosters successful software deployments.With Product Upgrades, you get complete upgrade and cross-platform migration coverage for most commercially available IBM-distributed software—IBM Lotus® ,WebSphere® ,Tivoli® ,Rational® ,and DB2® Information Management software.You can upgrade to new releases and new versions as the needs of your busi- ness dictate.Technical Support helps keep your users up and running wherever they’re working in the world.This is our way of making sure you’re covered with the technical sup- port you need.This is your way of getting an increased return on your investment in a total software solution. Cost of ownership is something every customer must look at closely.IBM has more than 3000 software developers creating world-class solutions that are designed to lower your cost of doing business.Regardless of the size of your business,Software Subscription and Support provides you access to the latest IBM software innovations and support. If your organization wants to leverage IBMTechnical Sup- port,it can do so by visiting the Software SupportWeb site at and submitting problems,or by reading about issues and fixes that may already have been addressed for other organizations.You can define and esca- late a support issue to a“Severity1”situation.This means that IBM resources are available to work with you 24x7 until your application is up and running. With each license acquisition,you receive the product upgrade and support features of Software Subscription and Support.Whereas some vendors provide the option to pur- chase these separately—and market this as a benefit—IBM believes its customers increase their return on investment (ROI) through this package deal.In addition to the acquisition benefits of your PassportAdvantage or PassportAdvantage Express license,you get upgrades and technical support (both how-to and code-related assistance).It’s a total solution that ensures you’re always covered when you install new soft- ware or upgrade to newer versions. Software Subscription and Support means you’re always up-to-date As new versions of IBM-distributed software are released, they come under the umbrella of your existing Software Sub- scription and Support,which helps with budgeting.If your organization didn’t have a Passport Advantage or Passport Advantage Express agreement,you would have to budget for new software releases.If you forget to budget for new releases—or don’t know that you should—you’re hit with an unplanned expenditure,or forced to wait until your next budget cycle to be current with your software.With Passport Advantage and Passport Advantage Express, you never have to worry about new software releases because they’re included in the program.This makes it simple for your business to purchase and administer in one planning and budgeting cycle as part of its overall software acquisition strategy. Here’s how you benefit from the Product Upgrade feature of Software Subscription and Support: • It’s the most cost-effective way for your business to ensure that its users have readily available the latest technology of the most-current releases. This helps increase and maintain the highest levels of productivity. It lowers your cost of acquiring new releases by providing authorization to use all new releases and versions of offering products while still under software subscription and support. • You can upgrade at your leisure, conveniently downloading new software from the Web. Although Passport Advantage and Passport Advantage Express give you the option to upgrade, it is never required. You choose the best time to upgrade based on your business needs. • You can protect your on demand business investments. Software Subscription and Support provides free access to the latest releases of IBM software, eliminating the cost of acquiring new licenses and enabling your organization to budget accordingly.
  3. 3. Technical Support means you’re always in touch Software Subscription and Support also makes it easy for you to put the IBM world-class software support to work in a cost-effective and efficient way.The Software Subscription and Support feature provides easy access to responsive, cross-platform software and technical support around the clock and around the world.And,it provides prompt responses to your questions by offering the convenience of IBM call-in numbers throughout the calling areas in which you conduct business. Technical Support includes the following features: • 24x7 access to a variety of IBM technical resources in “Severity 1” situations. You determine whether the problem is critical to your organization and if you want it to be classified as a “Severity 1.” • Access to usage- and code-related voice support. • No limits on the number of designated IT technical staff that can contact Technical Support for help. • Access to the IBM Software Support Web site at; enhanced self-help, navigation and advanced search capabilities for Technical Support (24x7), including a worldwide problem-submission Web site for IBM-distributed software (Service Request tool). • IBM Software Support Guide that provides detailed information on all IBM software support including technical support processes and a worldwide list of support center phone numbers. Go ahead—ask the hard questions! Software Subscription and Support is a valuable feature of your Passport Advantage or Passport Advantage Express agreement.See how it stacks up to the competition: • What if your participation in Software Subscription and Support lapses? Software Subscription and Support can be renewed after your initial commitment expires or, if your participation lapses, it can be reinstated without having to purchase a new license. Some vendors require that you repurchase your license if your participation in a maintenance offering lapses and you want to upgrade to a new release that came out after your initial commitment was over. It is, however, less expensive to keep your Software Subscription and Support coverage current because reinstatement is more expensive. • Are all vendors’ maintenance offerings the same? No. With Passport Advantage and Passport Advantage Express, you get Software Subscription and Support, which bundles together both Product Upgrades and Technical Support. Other vendors’ maintenance offerings may include either product upgrades or technical support, but not both — or, the purchase of a license may not include software subscription and support at all. In addition, Software Subscription and Support also includes both new versions and releases, whereas some vendors have an additional charge for new product versions. • Is there a required length of time for which I must commit to software subscription and support? With Passport Advantage and Passport Advantage Express, you get Software Subscription and Support when you purchase your software. Software Subscription and Support can be renewed on an annual basis.
  4. 4. © Copyright IBM Corporation 2008 IBM Corporation Route 100 Somers, NY 10589 U.S.A. Produced in the U.S.A. 05-08 All rights reserved. References in this publication to IBM products or services do not imply that IBM intends to make them available in all countries in which IBM operates. IBM, the IBM logo, DB2, Lotus, Passport Advantage, Rational, Tivoli and WebSphere are trademarks of International Business Machines Corporation in the United States, other countries or both. Other company, product and service names may be trademarks or service marks of other companies. G210-1557-05 For more information For more information about Passport Advantage or Passport Advantage Express Software Subscription and Support,go to, or call your IBM representative or you local authorized IBM business partner.