Business Service Monitoring Challenges in the Cloud Era

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This talk discusses BSM and how RealOpInsight (http://realopinsight.com) can help address that in a context of cloud computing. Cloud changed the way of thinking IT. Everything is now a service, yet most of monitoring systems still lack to support this change. What leads to bring a gap between IT and business.

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Business Service Monitoring Challenges in the Cloud Era

  1. 1. 1 1 Business Service Monitoring Challenges for Clouds Rodrigue Chakode PhD, R&D HPC/Cloud Engineer DevOps, Leader @RealOpInsight Labs Solutions Linux Paris, May 2014
  2. 2. 2 2 10000-feet View of Today's IT ● Increasing huge number of items to monitor –Servers, routers, processes... ● Sysadmin-centric free monitoring systems –Nagios & co, Zabbix, Zenoss... –Low-level probes, dashboards & alerting systems (Ping, CPU, memory processes...) –False/irrelevant alerts
  3. 3. 3 3 The concern of false alerting Impression Fact
  4. 4. 4 4 “Too many alarms kill alarm” S. Bortzmeye Data is good, but information is better
  5. 5. 5 5 Don't be confused: we, ops managers, CEO... need clear information !
  6. 6. 6 6 Traditional monitoring fails to Link IT to Business
  7. 7. 7 7 Cloud implies new ways of thinking IT: Focus on business ● Service/application-centric –High constraints on QoS and SLA ● Leased resources –Delegating management –Multi-tenancy
  8. 8. 8 8 “Prioritize and orchestrate work based on business needs”
  9. 9. 9 9 Business Service Monitoring (BSM) ● Add intelligence in the monitoring –Quick assess how each incident impacts your business ● Business impact vs Low-level incident –Prioritization of incidents –Delegating management, multitenancy...
  10. 10. 10 10 How a failure actually impacts your business ?
  11. 11. 11 11 RAID 0 (striping) RAID 1 (mirroring) Business Impact
  12. 12. 12 12 More about business impact ● Merchant-site● Redundant databases
  13. 13. 13 13 Benefits of business service monitoring? ● Reduces downtime by up to 75% ● Delivers services up to 30% more efficiently ● Credit: http://www.bmc.com/solutions/bsm/
  14. 14. 14 14 BSM is a Discipline, and Every IT Environment is Unique
  15. 15. 15 15 BSM => deal with dependencies
  16. 16. 16 16 About Dependencies ● A business service may depend on : – IT items (discs, processes, ping...) – And/or other business services – E.g. Streaming ← Web Server ← Databases ← Network ← Operating System ← Hardware Devices...
  17. 17. 17 17 BSM => flexible incident management ● Data collection: only what is useful –Delegating management, multitenancy, op-centric views... ● Specific algorithms for aggregating and propagating severities ● High-level notifications
  18. 18. 18 18 “Takes the IT you already have, and adds to it the visibility and control of a unified platform”
  19. 19. 19 19 Use case: RealOpInsight ● Versatile open source BSM toolkit – Support to Nagios, Zabbix, Zenoss, Shinken, Centreon, Icinga, Naemon, GroundWork, op5... – Multi-sources, multi-backends ● Easy to deploy, easy to use – Binaries, repositories, VM images – Cross-plaform (OS X, Windows, Linux), GUI and Web-based user interfaces ● http://realopinsight.com
  20. 20. 20 20 At-a-glance dashboard ● Global overview of business services healthy ● Summary via thumbnails, tab status, tooltips, latest open events feeds ● Web UI fully compatible with mobiles
  21. 21. 21 21 Detailed View ● Interactive treeview, map, event console and chart ● Custom severity aggregation and propagation rules ● ...
  22. 22. 22 22 Business Views as Descriptive and Interactive Dashboards ● XML-based description –Native WYSIWYG editor ● Dynamic dashboard generation
  23. 23. 23 23 Flexible Architecture thanks to API-based integration
  24. 24. 24 24 Nagios & co-based Integration Service description Service selection in RealOpInsight host_name/service_description Set the access to the remote API – ngrt4nd/Livestatus
  25. 25. 25 25 Zabbix Integration Trigger in Zabbix Trigger selection in RealOpInsight host/trigger_name Set the Access to the Zabbix API – JSON-RPC (http/https)
  26. 26. 26 26 Zenoss Integration Component in Zenoss Component selection in RealOpInsight device/component_name Set the access to the Zenoss API – JSON API (http/https)
  27. 27. 27 27 Demo?
  28. 28. 28 28 Rodrigue Chakode @ About.Me ● PhD, HPC/Cloud R&D Engineer @SysFera ● DevOps, IT Monitoring Craftsman @RealOpInsight ● OpenNebula Contributor – Community Lead@France – Addons: oneInsight, SVMSched ● Links – Http://linkedin.com/in/rodriguechakode – http://slideshare.net/RodrigueChakode – http://realopinsight.com – https://github.com/OpenNebula/addon-oneinsight – http://wiki.opennebula.org/ecosystem:svmsched
  29. 29. 29 29 Monitor at scale with business focus Thanks, Q/A ? @realopinsightFind me there

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