Personal Information
Organization / Workplace
Peru Peru
Occupation
Global educational leader. Int'l keynote speaker, specialist in strategic management, customer experience, & loyalty.
Industry
Advertising / Marketing / PR
Website
www.marketingdeservicios.com
About
Bilingual executive with multinational experience in management in diverse industries and economic sectors. Ph.D. and MBA in Business Administration with a concentration in marketing.
Executive Director for MdS (Marketing de Servicios, LatAm), member of the Advisory Committee at Merco for Perú, and Academic Vice President for the Universidad Privada del Norte. From 2013 – 2016, I was the Academic Vice President for the University San Ignacio de Loyola, responsible for the operation of the undergraduate, working adult & graduate programs. Previously, my position was Dean of the Graduate School at the University San Ignacio de Loyola.
Before that, I served as Vice President at the Peruv...
Tags
marketing
customer experience
customer journey
customer service
loyalty programs
customer relationship management
service
services
loyal customers
#disruption
#disrupción
#estrategia
#hipercompetencia
#hypercompetition
asobancaria; experiencia; clientes; fidelidad; lea
seminarium retail experiencia cliente rentabilidad
retail marketing experiencia fidelidad congreso se
competitividad
innovación
chinchero
aeropuerto
cusco
productividad
turismo
marca cusco
service design
crm
market research
diseño de la exoeriencia
calidad de servicio
servicio al cliente
calidad
banking
key success factors
opportunistic customer.
emerging customer
relationship marketing
See more
Presentations
(10)Documents
(2)Likes
(1)Presentación Tesis Doctoral - FACTORES DE ÉXITO DEL MARKETING RELACIONAL (CRM) DESDE LA PERSPECTIVA DE LOS CLIENTES EMERGENTES DEL SECTOR BANCARIO EN LIMA
Rodolfo Cremer, MBA, Ph.D.
•
8 years ago
Personal Information
Organization / Workplace
Peru Peru
Occupation
Global educational leader. Int'l keynote speaker, specialist in strategic management, customer experience, & loyalty.
Industry
Advertising / Marketing / PR
Website
www.marketingdeservicios.com
About
Bilingual executive with multinational experience in management in diverse industries and economic sectors. Ph.D. and MBA in Business Administration with a concentration in marketing.
Executive Director for MdS (Marketing de Servicios, LatAm), member of the Advisory Committee at Merco for Perú, and Academic Vice President for the Universidad Privada del Norte. From 2013 – 2016, I was the Academic Vice President for the University San Ignacio de Loyola, responsible for the operation of the undergraduate, working adult & graduate programs. Previously, my position was Dean of the Graduate School at the University San Ignacio de Loyola.
Before that, I served as Vice President at the Peruv...
Tags
marketing
customer experience
customer journey
customer service
loyalty programs
customer relationship management
service
services
loyal customers
#disruption
#disrupción
#estrategia
#hipercompetencia
#hypercompetition
asobancaria; experiencia; clientes; fidelidad; lea
seminarium retail experiencia cliente rentabilidad
retail marketing experiencia fidelidad congreso se
competitividad
innovación
chinchero
aeropuerto
cusco
productividad
turismo
marca cusco
service design
crm
market research
diseño de la exoeriencia
calidad de servicio
servicio al cliente
calidad
banking
key success factors
opportunistic customer.
emerging customer
relationship marketing
See more