Be the first to like this
If you were to ask one question in business what would it be?
Authors such as Fred Reichheld and Brett Nelson have respectively written about the ultimate and most important question in business. Although their questions deal with the customer, they have not focused on customer experience. This article considers the most important question in business from the perspective of Wisdomsourcing. The methodology and strategy of Wisdomsourcing focus on collaboratively and systematically improving the experiences of customers.